Walnut Creek Marriott - Walnut Creek, California

Robert W.

Conveniently located in the heart of Walnut creek, this Marriott is the epitome of what it means to be serviced by this brand. The people, service, rooms, location, and ambiance are all top-notch. Everything from those last minute personal items you forgot to pack through directions to the best restaurants. I could go on and on about the gym, bad quality, and comfort, but if there was only one thing I could talk about here it would be the people. There was not one member of the team who didn't make us feel like we were the reason they came to work that day. Thank you all so much, we will be back!!

Experience789619

Ive stayed here 10+ times over past 5 years. Always a good experience but recently I had a great experience.||I booked 2 nights here a month ago so I could invite some very longtime friends to join me for drinks and dinner. I told the hotel my plans but an hour before my friends were to arrive, the hotel bar and restaurant had to be closed. Oh no!||Louis, the GM, offered to let us use the concierge room and provided Jelly, a wonderful waitress, who served us drinks and dinner from the kitchen. Everything went great and we had a wonderful time. Louis and Jelly really saved the day and my friends thought I was a rockstar..

Jeff S.

Decent hotel in a better area. Don't like the valet parking only. I can park my own car without having to worry about tipping every time I need my car

Elijah R.

Alright I don't usually write reviews, but the service from the front desk was so remarkable I had to.

I was staying here for the holidays with my girlfriend who brought her beloved stuffed cat that she takes with her everywhere for comfort. I made the buffoonery mistake of leaving the cat in the bed when we went out for the day and it was unfortunately snatched up when housekeeping changed the sheets.

My girlfriend was a mess, fearing we had lost her stuffed friend. I called the front desk and let them know about this and they were on the case immediately. It took a few days, but one day after a night out in Walnut Creek, we returned to the most awesome surprise. The stuffed cat had returned!

I have no idea what those odds are but what a Christmas miracle. I am eternally grateful to staff at this hotel and will be back here in the future thanks to their efforts in saving our Christmas.

Nancy G.

Nothing grand about this hotel. Not worth the price I can get the same experience at a cheaper hotel. Valet is so unnecessary. Extra charge for nothing. No microwave in the room which is inconvenient. Pillows, get extra they are very flat. Wifi, you have to create an account with them to sign in. The best part about the stay was the very kind and thoughtful cleaning crew. They made my kids feel special by the cleaning crew setting up they're blanket with stuffed animals arranged in a nice matter on the bed. Other than that, no reason to ever come back to this hotel. They had expired items/opened items in their little store as well. I saw a lot of people having an issue paying for goodies as their card machine was down then they had no change. So people had to put their snacks back. Front desk personnel really seemed like they did not want to be there. No friendliness. I agree with those that said you could hear people and my door sounded like someone kept trying to open it. Very odd.

Patrick M.

I had a great 5 night stay. This property is well maintained, clean, and comfortable. The bathroom feels a bit dated, but is still incredibly clean. The room has a comfortable bed, ample lighting options, and a good sized desk for working. WiFi was fast and reliable, and the lounge had a nice variety of breakfast options

Michael D.

Nice hotel, no complaints really. There are thin walls so... you may hear the neighbors amorous moments. Not sure there are many VIEWS but one would think the 6th floor would have them. We'll managed concierge bar. Nice to pop in and grab a soda. Ample gym! 2 days of workouts while I was there.

Bar, yes. Bar food, yes. I wish I could have spent more time with that chicken sandwich. It's not a fancy menu but the food is good and if something isn't desirable they make it right. I'll land here again if ever back in the area.

Thingfive

This hotel is very near both public transit (BART) and Target, which is very convenient. It is even walkable into downtown Walnut Creek in 25-30 minutes. The room was immaculate. The breakfast was typical for hotel breakfasts, but solid and consistent. The breakfast staff, Diana, was extremely helpful and friendly. She made sure everyone was notified when the breakfast was closing, and worked quickly to keep it all stocked.

The front desk was also helpful. The manager even extended my room two extra nights at the same rate. I witnessed one front desk staff being unfairly berated by a guess that didn't seem quite right in the head, and the front desk team handled it with professionalism and restraint.

My only complaint is that they offer valet only, but my guess based on watching the valets hustle and maximize the parking in front of the hotel is that they don't have enough traditional parking space to allow guests to self-park.