Geovanna P.
PLEASE READ SOLO FEMALE TRAVELERS (or anyone really - it applies to all). On March 10th I was checking into the hotel around 11:25pm. By 11:35 I was texting my friend frantically about how I was undressed in my room when a man attempted to get into my room twice & while I had called the front desk, they had me on hold. ||That is the very short version of the events, and I’d like all to know this before I go into further details that you may want to skip out on. Again, I checked in pretty late into the night, I flew in from the east coast & I was tired. When I came in, the only person in the lobby was the concierge and a security guard, it was dead. When I was in the process of checking in there were 2 men who I assume were Guest of the hotel come and ask for directions on how to leave to street level. The concierge instructed them & they went on their way. I finished the check in process and spoke to the concierge for a few minutes, she was very friendly - I observed no one else before I left the lobby. I got in the elevator and went to my room, first thing I did was close the window blinds since I was advised there would be window cleaning through out the week. Then I started to undress to get into the shower. Already undressed I suddenly hear the unlocking sound of the door from when someone taps their card. The door goes to fling open but I had placed the latch on and that prevented this man from fully gaining access to my room. I ran to the door and pushed it back close. I’m in utter shock naked against the door and the only thing I can verbalize loudly is WTF. Then I hear it again, the tap of the card against the door and the room door unlocking. The man attempted yet again to get in and since I am already at the door I am able to shut it quicker. I stay there for a little bit to see if there is a third attempt. When I no longer hear anything, I run to cover myself up and call down to the front desk. Now the same concierge who checked me in answers the phone and the first thing she is asks is to put me on hold, I ask her to please not put me on hold because someone just tried getting into my room & she says ok but still put me on hold. This is now 11:35… all of 10 minutes since checking in. She comes back on the line a few minutes later and tells me they would investigate but it appeared to be an error from a mobile key I was given. I still don’t know what that means since I was never given a mobile key. I had a physical key that was just given to my at check in. She ask for a few minutes to continue investigating & that she will call me back. As I still sat there in shock I asked myself how is it possible that in the middle of the night when there are no guest in the lobby or a rush of people checking in that they give 2 people the same room and keys back to back. My senses told me this was not a mistake and it felt very intentional. If I were already in bed or in the shower this could have gone very wrong quickly. But I had the response time needed for that not to happen. I started to gather my stuff up to leave since I no longer felt safe. The concierge calls back up and offers apologies and to move me to another room. I tell her I am just going to leave & so I left. ||The next morning I call Marriot and explain the event that occurred and they opened a case detailing the events & sent it over to the GM. By late morning the GM, Irina Samarina, emails me offering me a cookie cutter corporate apology. That was to be expected. But then she disrespected the whole experience and negligence in her operations by offering a very special complimentary 1night stay at her hotel. let me get this straight - I had a 4 night stay booked at the W & left in less than 30 mins due to this event BUT YOU WOULD LIKE ME TO COME BACK FOR A 1 NIGHT STAY. The stupidity and disrespect of this line is overwhelming. If I wanted any sort of freebie I would have stayed and asked for the full 4 nights to be comped, not rush out of there. Needless to say I rejected the offer. If you made it this far please reconsider staying at this W.
