Vocelli Pizza - Wheeling, West Virginia

Darien B.

We ordered an order of alfredo and a large cheese pizza. I'm a member of the rewards program and have ordered pizza here for a long time, and part of why we like it here is that the staff is generally nice and the pizza is so yummy and very cheesy. We noticed the pizza we received was definitely smaller than usual, and very bare. You could see more tomato sauce and bubbles than you could see cheese. We measured it with a ruler and it was 12" in some spots, 13" in other spots. Large pizzas are supposed to be 14". It was given to us in an xl box, but the tape measure showed it didn't even measure up to a large. Maybe if it was otherwise stellar and cheesy like normal vocellis, we would have shrugged and been ok with it, but it was so dry and scarce with cheese, that we tried calling the restaurant. We spoke to a lady and told her what happened and then asked to speak to the manager, and then they hung up the phone. We called back multiple times immediately and they would not pick up. We drove all the way down there, and the manager told us that we are "seeing it wrong because it's in an xl box." We told him we measured it, but he didn't care and ignored us. We also told him that this is much less cheese than normal. Again - this pizza was only like 50% covered by cheese. He said "that's the normal cheese that we always put on" and then when we asked "well can we have some more, because this is never what our pizzas from here look like," he grabbed a handful of cheese with his hand, threw it on our now-cold pizza, closed the box, and said "look now you have EXTRA CHEESE" and scoffed at us. Super unprofessional and honestly really disappointing, because we have always had good experiences here, but now we'll just go somewhere else and have others do the same because the staff couldn't even be remotely respectful. We are not stuck up Karens by any means, some of us literally used to work in pizza shops, and just honestly wanted them to remake it, but they treated us like they thought we were idiots for asking. It was embarrassing. I have pictures of the pizza with a tape measure for size, and I have pictures of what it looked like when the manager angrily threw cheese on the pizza and gave it back to us raw.

Cassie S.

We decided to get food from here later in the night after spending several hours at Oglebay Parks Festival of Lights. It was AMAZING!!! All 3 of my younger, picky kids ate multiple pieces of pizza and bread bites. They claimed it was the best pizza they ever had. Ages 4,7 and 8.
Their dad and I both got out own Stromboli’s. They were big, stuffed with great toppings and delicious! We were all pleasantly surprised with how great everything was. My only complaint would be that they could definitely give a bigger side of sauce for the Stromboli’s. I thought the price was really good for what all we got. We spent under $60 and got a large pizza, bread bites 2 Stromboli's and 6 cannolis.

We decided to make this pizza shop part of our yearly Oglebay tradition and can’t wait to have it next time we’re down!

Alli C.

Me and my daughters order from here far too often and we usually have it delivered. My house is a little outside of where they normally deliver to and they go out of their way to bring us our food every time! It’s always hot when we get it and every pizza we have tried has been phenomenal. (I think we’ve tried them all 😳) The Hot Hawaiian is my current fav and my kids just stick with cheese but seriously all of the artisan pizzas are so good! Oh and the Vocellis rolls too! Every employee that I have encountered has been awesome and they always give my daughters a couple cookies which they of course love! This place is the best! Thank you guys for making us dinner every few weeks! This mom is so grateful!

Jennifer W.

The management and staff of this location is absolutely fantastic! My mother in law lives in a retirement building and once a month they have a game night and I contacted Vocellis to order some pizza and afterwards got a call from Issac who loved the people at the building and offered to cover the next month for the ladies and then the manager Shawn has since covered pizza for the ladies every month. It means the world to those ladies and they absolutely look forward to it every month. Highly recommend this store and their amazing staff who go above and beyond for the community.

Edward M.

So grateful they had a cauliflower crust and it was delic. Cute little place and they had outdoor seating where we could bring the dog. The only negative was they were out of desert cinnemon sticks and cinnemon rolls. Highly reccomend and will go back.

dave M.

Stopped in here for a late-night bite after a hockey game. The Hot Hawaiian pizza was fantastic. Just enough spice in the habanero sauce to add some heat and flavor without absolutely overpowering everything. Definitely would recommend. Excuse the poor picture quality, it was taken by dashboard light 🤷‍♂️😄

Elizabeth F.

Ordered a thin crust with Italian sausage, onions and green peppers. The crust was awesome, the toppings were phenomenal and the service was exceptional. Thank you!

Anita B.

I ordered the new Stuffed crust pizza. Was told they sold out. I then ordered the cinnamon bites. Was told they don't carry them.
I don't understand why they are featured as specials on the website but they don't have them. I order a few times a month and things just seem to be going a little differently.