Kelly K.
1/5
I am moving to Wisconsin and needed a place to call home on short time frame, I'm starting a new job. They advertise that you can lease for $800 a month. Send you a questionnaire and then an application with a $50 application fee. Both ask the question, "do you have pets?" I replied yes and gave my cats descriptions. I was checking in for a weekly rate until I got my first check. Drove 6.5 hours, arrived and was told they didn't allow pets. Until they found out it was cats. Then they said yes. But then told me I had to pay another $100 pet deposit on top of a $100 security deposit and $350 for a week, because I didn't tell them I had cats. Again, refer to questionnaire AND rental application. Worked it out and got checked in. After signing paperwork with a host of rules including no visitors, cannot receive mail there, no appliances allowed in room other than microwave provided, no smoking (no biggie on that one). Got in my room. So small. After a long drive I wanted a shower. The showerhead was so low I had to bend down, I'm only 5'6". Barely turned to the hot and it was scalding, had to adjust it right in the middle but it still alternated between a good temp and randomly scalding.
Finally got changed into pajamas and turned off the light. Then I started getting cold, because you know January in Wisconsin and it was snowing. Guess what. Heater did not work. Nor did the thermostat on the wall. Tried to call the front desk from the phone in the room. Also didn't work. Turned on the light to find my phone and called the front desk. No maintenance on site and asked if I wanted to switch rooms. I declined. I was tired. Pulled back the sheet to get back in bed and the sheets were dusty or full of hair (not from my cats, they were hiding under the bed). That was it. I packed up and went and told them I was checking out and wanted a refund. That this was not worth the $450 I paid and definitely not worth what was going to be $900 a month with a lease.
As for the location. It's down a dark winding road in the middle of nowhere. The pictures online are EXTREMELY deceiving.
The young lady at the front was pleasant but a little hard to understand due to her accent. But otherwise she was very nice and apologetic. I told her it wasn't her fault and I apologized for snapping at her. All in all. Do not stay here. Frankly, I think they need to be investigated.
Update: received this response from the owner. No apology whatsoever. Basically saying they know the state of their rooms, they know they are over charging. They don't care.
