U-Haul Moving & Storage of Paradise Valley - Phoenix, Arizona

bev G.

I had the pleasure of speaking with Joey first. He arranged for the van and the storage unit all in one phone call. He was patient, friendly and awesome to work with. Made it all seem so easy. Please thank him for that.
When I called back today, I talked with Miranda, she was so helpful in adding an extra day to the van rental. She too was friendly, easy to talk to and added the day quickly. I think your company has some great employees. It was such a pleasure to see this type of customer service!

Jenny K.

Joey and Adam run the best storage center in the valley. I have never meet a more friendly staff, very clean facility, and they make an effort to remember their clients. I may have moved out of my storage unit but this is the only location I will ever return to. Great job guys!

Ian H.

I went to a storage auction here and I can guarantee you, these guys do not go through the units. I found great stuff that was left in there and couldn't be more happy. Rod has excellent customer service and was a great person to work with. I'm definitely coming back on their next sale. You guys are awesome!

David B.

Rod and Colleen were Godsends and helped me get squared away with everything I need for my move today. The truck I picked up from another location was in rough shape and they cleaned it, checked the oil, and made sure I was good to go. Amazing people who value customers and will take care of you! The way business should be. Happy Holidays, Rod and Colleen! Thanks again!

Luke F.

I called to get a quote for a 15’ box truck and I spoke with Adam. He was very welcoming, clear and straight to the point! He laid out everything for me and gave me prices at different locations as well. I could tell he really cares about providing good quality customer service.

A++ Adam, Thank you!

Gregg S.

Took 40 minutes to check out the vehicle online after the reservation was completed two days prior. This is not a reflection of this store, but if the online check out process. Truck was clean, mechanically sound, and ready to go.

Madison S.

The owners of this location are some of the rudest people i have ever met and cannot understand how they’ve managed to keep this place in business with how they treat their paying customers. I have had continuous issues with Colleen when it comes to understanding their policies or handling my storage. They are liars and manipulate their customers when they themselves are in the wrong. There were many inconsistencies thru out my time renting a storage unit. One being trying to get my locks cut off & i was advised to schedule a time because they had another gentleman who comes in to do that work for them, when i did schedule it, it was nobody other than the owner. I felt straight up lied to to my face to make their days/lives more convienent, thus inconveniencing the customer and lying to me about their services. They have lied about late fees & refused to explain policy. They have lied about their involvement with corporate offices & how much they can truly help with, making it sound like they don’t have as much freedom or control of their facility that they do indeed have. They have made situations sound easy to take care of but when it’s time to handle the situation, they create a bigger web of mess they then refuse to help the customer handle. They were not helpful in any situation i faced with at this location. I had to call for 2 weeks to ensure my unit got closed and was lied to about that as well. I accrued late fees and was told I was lying and the unit was closed when it was not. I have been hung up on by Colleen & belittled by her husband, Roger. By far the worst experience & treatment i have received anywhere especially a family owned facility. Extremely disappointing.

Samuel

I recently moved from California and had the pleasure of using U-Haul Moving & Storage of Paradise Valley. The customer service was outstanding from start to finish.

Upon arrival, I was driving a 15-foot U-Haul truck with a 10-foot trailer attached and got stuck in a tight spot in the parking lot. The general manager came out personally and drove the truck and trailer out of the difficult position, which was a tremendous relief for me during an already stressful day.

Additionally, every time I called the storage facility with questions, the staff was always helpful and responsive. The person who checked me into my unit was incredibly kind and professional. I'm fairly certain he was the same individual I had spoken to on the phone, who had given me excellent advice on selecting the right unit based on my specific needs.

This level of customer service made a significant difference in my moving experience, and I highly recommend U-Haul Moving & Storage of Paradise Valley for their exceptional support and assistance.