Toll House Hotel - Los Gatos, California

Sade C.

Best hotel experience I've had in a while.

I visited San Jose for a business trip and arrived hours prior to check in. I was extremely jetlagged but there were no rooms available. As soon as one became available it was cleaned and ready for me with a few hours still remaining until regular checkin. I was so appreciative. Throughout my staff the entire staff was amazing. The hotel is clean, the water pressure is amazing and it stays hot. On my last night I had an emergency and was treated like an extended family member with so much care. I even received a text from the staff. I will be returning in the future. Thanks so much for the hospitality.

Doug R.

Been a loyal customer since it's been the Toll House Hotel, for over 20 years. ||Property seems to go slightly downhill every visit. 2 visits ago the TV never worked, maintenance never showed to fix it and the G.M. failed to respond for my request to comp one of my 5 nights of visit.||||This time, ants all over the desk but I only discovered this immediately after my departure when at the airport, I found my duffle bag and a box of cereal (sealed) that was on the desk, was covered with 3 dozen ants. Yikes!!||My refrigerator door didn't seal well, so my $4 half gallon milk spoiled.||I also let front desk know a bathroom light was out, the requested change of bulb never happened. ||Toilet paper holder always loose and pointing downward. ||Nothing major bad, just a series of stupid annoying details a great property wouldn't have issues with. ||The staff is always friendly and accommodating. Rooms kept clean, this time my shampoos/soap in the shower didn't run out. The restaurant area only being open on Friday/Sat/Sun nights makes the property seem dead.||Lighting in the room is industrial and feels like a Safeway Parking Lot. And no lamp on the desks for about 2 years now, why? Lastly, half the electrical plugs are loose, so always an adventure getting a phone to charge.||Good property that used to be great, then good, now OK. Trending in the wrong direction.||I'd like my old Toll House Hotel back please.

KR M.

This is a very nice hotel. Many of my team members stay here on regular basis, I have not, as I am hard-core Marriott member. ||It seems to be lacking some of the amenities that I’m used to. ||1 - the bar or restaurant. This was not open on the night we arrived. Not sure if it will be open tonight or not.||2 - Don’t know if there is a fitness center in this facility, I have not been able to locate one, but I haven’t spent a lot of time wandering around. Upon checking in, it was not mentioned. I believe there is a spa in the building somewhere.||The room is nice. Very clean. Easy access. Very quiet. I’m on the ground floor room.

Brandy H.

Not much to complain about though it did have music going until 2am. I'm not sure if it was because the walls were so thin or the dance club next door. (My hunch was the dance club)||The employees were friendly. Parking was easy. The room was clean. The bed was comfortable and the location was fantastic. Not a fantastic breakfast but you always have the farmers market on Sunday mornings if you time your visit right. ||Every Sunday they have a farmers market across the street where you can find a yummy breakfast and fresh produce. ||It was perfect for one night out with friends. I would go back.

Allison O.

My husband and I stayed here for a trip to the bay area to see the San Francisco 49ers. I would highly recommend this hotel and town if you are traveling for a game and want to stay in an affordable central location, which is only 25 minutes from the stadium. Los Gatos is a super cute town with tons of restaurants and shopping, and the Toll House Hotel is right in the downtown area, within walking distance of everything. After a day of traveling, it was great to just drop off the car and go for a walk to explore. Santa Cruz, Monterey, and Carmel are also within an easy driving distance. The hotel room was clean and comfortable, and the staff was very friendly. Check-in and check-out were both quick and easy. The continental breakfast was pretty limited, but there are several great cafes within a 5-minute walk of the hotel. I would 100% stay here again if we take another trip to the bay area.

Nutty8TA

The hotel location is 2 minutes from main street, shops and restaurants.|Staff members are friendly and helpful.|Nice size room, clean bathroom, but the furniture and the carpet are old. In one of our rooms the safe was broken. |Some days the water pressure was too low on the 3rd floor :(|Breakfast was mainly bagels, muffins and simple coffee. They also had small yogurts and pineapple juice boxes. |The tree beds in front of the hotel were not clean. |Overall, was ok but for about the same price there are better hotels close by.

Dawn C.

What a nice gem! Rooms are large and well appointed. Staff is friendly and helpful. Location was excellent to downtown Los Gatos shops and restaurants (all a short walk away). Breakfast was lean -only bagels and croissants. Definitely would stay here again!

Anthony W.

Great staff and facility. The location is the best for close walking distance to bars, shopping and restaurants. Hwy access is close as well if wanting to take a quick 20 minute drive to Santa Cruz. I would have given 5 stars if the breakfast was more robust with meat and potato options.