The Laurel Hotel and Spa - Auburn, Alabama

Linda M

Service is excellent and amenities very nice. Location is downtown Auburn and perfect for exploring the university or the town itself. But, you may not want to leave the hotel proper as it is so luxurious. Highly recommend for a special day celebration.

Gordon Dalgleish

Two-night stay at the Laurel. I arrived with high expectations based on my family's prior stay. If you are seeking a four-star experience at five-star prices coupled with friendly staff, this is for you. The cumulative effect of multiple missed small service items at a luxury property combined with an appalling dinner experience has clouded my view and doubtful I would return or encourage anyone else to do the same. It is a nice property but not worthy of their accolades. Possibly the most insightful aspect of my stay was after submitting an unsolicited survey from the hotel on our day of departure, no one from the hotel has found it useful to respond. Draw your own conclusions.

Gini Beth Welch

Even one night at The Laurel showed us why it’s a AAA Five Diamond Hotel. There is just something about everyone addressing you by name and offering to serve you at every turn. The room and bathroom were luxurious with lovely amenities and a handwritten welcome note, but the surprise was the culinary presentations 4x/day in the Library/lobby for appetizers, desserts and breakfast. Big thanks to John, Joshua, Keven, Cailen and Christopher for making our stay delightful.

Helen Schneider

I went to a light dinner on the rooftop! The cocktails were a work of art. It's a beautiful place with a sunset view over Auburn University. They need to control the bugs better especially since they are serving food.

Tim Falkins

We were only able to enjoy a very brief stay. Very nice hotel, great amenities, friendly service. Had to check out before 5a so we didn't get to enjoy their breakfast. They're in a fantastic location, the room was super nice and comfortable, and the rooftop pool and restaurant looked enjoyable. The pool was a little too cool for us when we tried it at night. The garden on the rooftop was also fun to see.

Jim L

From the warm welcome at the valet to John personally escorting us to the Library for check-in (with a glass of Prosecco) and then to the room for a tour and overview, everything was stellar. The quality of the room is on par with any fine hotel in the world, with chic decor, fine fabrics, and attention to every detail. The service and hospitality are second to none - especially Cole in the valet area and John in the welcome department. The Library is a beautiful space that makes every room feel like it is on the Club Level with the view, ambiance, and beautiful food presentations throughout the day. The rooftop bar and gardens are stunning and so unique. The 1856 restaurant for dinner is a must if you stay. The dinner with wine parings is exquisite. I've traveled all over the world and this hotel doesn't disappoint. It's hard to believe that it is in charming little Auburn Alabama!

Tamara J

The view from the rooftop bar is gorgeous and is really a delightful place to hang out. That is until the roaches start coming out. We've been here a few other times... Once last August and once in June. Tonight we took our friend for a cocktail after eating at HeyDay Market. We got there just at the tail end of sunset. We were there 30-45 mins when we started to see roaches everywhere. First I had one on the stem of my drink and then I moved to another table that was more lit up and then there was at least 3 of them on that table. So we decided to go sit on the couches away from the planted area and when we got over there, there was roaches all over there too. It really ruined the moment and we couldn't get out of there quickly enough. We finished our drinks standing up while waiting for our waitress to bring our ticket. When we asked the waitress about it, she said they were always come out. This was personally the first time I experienced it, but will not be going there after dark in the summer anytime soon. It was like they were multiplying all of a sudden. First we just saw a few, then the next thing we knew, there was a lot of them everywhere.

On another note it took about 20 mins for them to bring our drinks to the table.

R B

This review is about the spa only. The spa is nice overall, however the continuous and highly repetitive "modern relaxation" music made me feel like I was on a very long elevator ride that made me not mind leaving when my appointment was done.

Aside from the music, my only other disappointment was: I paid for a massage with the deep tissue upgrade. I'm a former LMT and what I feel like I received was a Swedish Relaxation massage, instead of deep tissue. The therapist was nice, but never once asked how the pressure was feeling.

For this price point, an occasional pressure check in for feedback would have been nice.