The Coffee Castle - Yakima, Washington

The Coffee Castle

Located in the heart of Yakima, WA 98903, United States, The Coffee Castle is a popular destination for coffee lovers and tourists alike.

This specialty coffee shop offers a wide range of café options, including coffee, tea, and breakfast dishes.

The Coffee Castle is known for its high-quality coffee and tea selection, with a focus on sustainability and fair trade practices.

Customers can enjoy their beverages and meals in a cozy and casual atmosphere, with trendy decor and comfortable seating.

One of the unique features of The Coffee Castle is its drive-through, takeaway, and delivery options, making it a convenient choice for busy customers.

The Coffee Castle also offers a quick bite menu, with a variety of breakfast and lunch options.

Other amenities include free street parking and credit card acceptance.

With over 74 reviews on Google My Business, The Coffee Castle has a strong reputation for serving excellent coffee and providing good customer service.

Specialties:

• Café
• Breakfast
• Tea
• Quick bite

Other points of interest:

• Drive-through
• Takeaway
• Delivery
• Free street parking
• Credit card acceptance

Opinions:

This company has 74 reviews on Google My Business.

Average opinion:

The average opinion is 4.4/5.

👍 Reviews of The Coffee Castle

D H.

1/5

I am a regular customer who frequents this establishment for Red Bull beverages. However, during my most recent visit, I encountered unsatisfactory customer service from an employee. She nearly prepared my drink incorrectly, a mistake I fortunately identified and corrected. Subsequently, when I politely requested whipped cream, I received a disapproving look and a reprimand for not specifying my request earlier. This response was particularly unprofessional, especially considering my prior assistance in preventing a beverage preparation error. Improved customer service training is strongly recommended. And they still have the nerve to ask for tips.

Jordan C.

5/5

Been coming to coffee castle for the past couple months after leaving my previous coffee spot.
The girls here have been very nice and friendly. They always have good recommendations and great weekly specials. My favorite part is they have punch cards despite a lot of surrounding coffee stands have made away with them. It feels nice to be rewarded for your loyalty. 🏰

sarah R.

5/5

Nice place to go. Not to expensive, coffee tastes great. Friendly service.

Olivia R.

1/5

The worse coffee place in town ! The employees there are so rude ! I went this morning asking about a certain redbull and she just gave a a dirty look. Didn't even give suggestions or try to help. She made the drink and I go it looks gross ! She said yeah it dose and still made me pay for it and handed me the nasty drink. How rude didn't even offer to make a better drink. Those girls there have 0 customer service pluse dutch bros is way better then any place in yakima

Ruthie E.

4/5

PRETTY GOOD BREAKFAST BURRITO!! i got a red bull drink which i’ve never had before … i don’t mean that specific drink, i mean… i’ve never had a red bull drink. it was ok, too.

Dennis M.

5/5

It's one of our favorite coffee places in town. Amazing coffee and energy drink options. They're always quick and friendly .

Xochilt L.

2/5

Burritos are spectacular. Coffee was awful. I politely asked the barista if she could remake my drink (white chocolate Americano with an extra shot) as it was EXTREMELY watered down. It tasted like water with a splash of coffee. Instead of asking what was wrong she gave attitude and proceeded by trying to lecture me on how to properly make coffee. As a barista with many years of experience and a coffee master myself, she has no idea how to correctly make the Drink to begin with. After she remade the drink she proceeded to tell me that maybe next time I should tell her exactly how I want my drink made. I agree, that’s a fair point, however that shouldn’t have to happen if she would know how to make it to begin with, I also have never had a bad drink made unless it’s made by her. Hopefully management sees this and can not only teach the barista the correct way to make drinks but also how important it is to have superb customer service skills.

Nadara C.

2/5

This used to be my favorite place. Had good coffee nice staff. For the past few months, at least 4, the coffee is horrible! Tastes so burnt and like cigarettes. I've tried multiple times now to see if maybe it was a one time thing and sadly that is not the case. The newer staff twice have taken my cash and given no change unless prompted. Tips are a choice. I usually do tip but when the person is just keeping everyone's change, in my case it was about $3.50, then I feel people are being taken advantage of. I hope the beans from Lincoln Ave espresso the stand uses aren't over roasted and the staff doesn't continue keeping people's change. I'll update the next time I go.