SpringHill Suites Riverside Redlands - Redlands, California

P S.

We stayed here last year 2/2024. The only issue we encountered was a broken elevator the night before our departure. We decided to stay here again as it is conveniently located near I 10 freeway. We only stayed one night so we did not discover the hotel's shortcomings until the morning of our departure from room 307. As my spouse was in the shower we found out the shower did not fully turn off spray even if you press the knob on the faucet fully. Then we found there was a huge empty bottle meant for body wash. I had to call the front desk hurriedly to get a bottle sent up as my husband was still in the shower. Staff did come up quickly and gave us a bottle of soap. However how is it you leave an empty bottle in the shower for your guests to discover in the middle of the shower? The color of the soap is green so housekeeping should have replaced the empty bottle as you can see the color of the soap. Our bottle had nothing in it. This is inexcusable. The inner shower curtain liner was pink tinged at the bottom area. Mold perhaps? It did not look laundered. Also I reached for a wash cloth rolled up in the cubby only to find it stained and looking dirty. See photo. So I am definitely not coming back to THIS hotel EVER. I am considering only using Hilton properties from now on and getting rid of my Bonvoy account. We're very disappointed with our stay.

Matt A. D. W.

This is a nice hotel. It's new and there's a lot of shopping and restaurants nearby. I have been a Marriott member for many years and have been staying at Marriott's for 20 plus years. I would have given a one-star for the service, but not all of the service was bad. it was just one lady in particular. It was the last day I was there in the morning I was checking out. I came downstairs to put my luggage in my car about 6:00 a.m. I was sick and also stressed because I had a test that day. I got to my car and realized I forgot my car key, so I asked her if she could watch my luggage while I went up to get my car key. She nodded and didn't really acknowledge me. She saw me get off the elevator back on the elevator, come back down, and put my luggage in my car. Dummy me, this time I left my room key in the room. Bad morning. I went back downstairs to ask for a new key to my room. Mind you, I was sick and stressed. She asked me my room number, I told her. She asked me what my phone number was, I gave her my phone number and I was one digit off at the end. I don't really know why I did that, except to say that I was sick, stressed and it was early in the morning. She said you gave me the wrong phone number instead of telling me I was one digit off. And she said it very rudely. By this point, I was getting frustrated because the lady saw me get off the elevator with my luggage. She saw me get back on the elevator and come back down and put the luggage in my car, because I forgot my car key. Yet she's giving me the third degree acting like I walked in off the street and I gave her a completely different phone number instead of one digit off. I asked her if she would like to come up to my room so I could show her my ID. I told her I know my name, my address, what does she want? She gave me a key and then loudly in front of all the hotel lobby guests that were there, tells me "don't yell at me, I'm just doing my job!" As I walked away, she said it again loudly. Rude as hell. I did not "yell" at her, but I was frustrated with her and how i was being treated. I worked in customer service for many years, you don't treat customers like that. The customers are why you have a job. I will never stay at this location again because of her. I have never been treated like this from Marriott staff. If she was just doing her job, she didn't do it well! Maybe she's not good with the public and needs to work in the back somewhere. It was obvious I was a guest there and there was no need for her to give me the third degree to get a key to my room. I was having a bad morning already and didn't have time for her BS. This was Friday morning, Jan 17th, early in the morning, and she was extremely rude!

Jacquin W.

This weekend I stayed at the SpringHill Suites in Redlands, California, and had a great experience. When I arrived on Friday, I encountered a couple of issues with my room, but Rubin at the front desk immediately stepped in to help. He was incredibly responsive and worked swiftly to resolve everything, ensuring my stay was comfortable from the start. I truly appreciated the professionalism and speed with which Rubin handled the situation. Thanks to him, my stay was smooth and enjoyable. I highly recommend this hotel for their excellent customer service!

Julie A.

I stayed at Springhill Suites Riverside Redlands last night. I picked this hotel as my husband is a Marriott member and it was close to the marathon I was running today. The room was clean and the staff was very helpful. The hotel was really close to a lot of places which was helpful for me...Target, restaurants, etc. The hotel also had beautiful views of the mountains. I would highly recommend.

Kelly J.

Great stay! Clean rooms, great staff! Breakfast was great too! I'll definitely stay here again when we come back!!

CJ M.

We enjoyed our stay here; we had a 2 queen bed with a sofa with a pullout mattress and/or sleeping option on top. Also, a desk, a large closet, and the barnyard door to the bathroom, and the TV had a greeting and farewell personalized screen to us. The pool I didn't try but the gym was decent. The continental breakfast was exceptional because of the customer service of the staff, especially Jan; she made all of us feel we were VIP's; going out of her way to make sure we were all good. We'd definitely stay here again!

Abram C.

I stayed here for a few nights and had a great experience!

This is a really nice hotel—definitely worth the price. The service, food, and rooms were all amazing. Money really does get you the best!

Bianca D.

If I could give 0 stars, I would. We checked in at 4pm with no issues until we reached our room. The cleanliness was less to be desired with stains all over the sheets. Furthermore, the ventilation system in the room was allowing the outside smoke from the line fires to enter the room. Due to health issues and my husband's eyes burning from the smoke, we left that same evening. Ventilation was great in the lobby it wasn't until reaching our room could we see and smell the smoke. Marriot specifically this hotel refused to offer a credit, discount, or refund. I will never be staying at a Marriot hotel ever again. This isn't how you do business and with this location, I wouldn't be surprised if the hotel closes in a year