Margaret C.
1/5
My niece and I arrived to Eureka on the 2nd of July 2025, where we are staying at the Silverado Motel.
Nikki is a Sweetheart and Very Friendly and Stacy is a Sweetheart who does Housekeeping.
The Rooms are basic, which is fine with us. They have Dish network in each of the rooms. They have a pop vending machine in Lobby.
In the Lobby by pop machine, they have a box of Small items for Hiker's and Biker's, that my niece and I contributed a can of Oysters and 4 packs of instant Oatmeal.
Unfortunately, an event happened at the Silverado Motel on the 19th of July 2025, an Employee (that is Not a Friendly Staff Employee working the night shift) without our permission used our Credit Card and Doubled Charged us on our room. We caught the Amount. We were already at a Prorated Set Price of $110.00. We went down to the desk on the 20th of July and Nikki had caught the Big Amount, she was very upset at what had happened and was trying to Fix the Problem for us. Nikki apologized and apologized because this had happened to us. She couldn't get the Card machine to Refund our Money back onto the Card. She left a message on paper for Gayle the Manager and her boss for 21st July 2025. In the meantime, My niece and I were very upset, I had Surgery arranged ahead of Time for 21st of July 2025, the Employee has cost Me alone a $6391.00, which I don't have now.
So, after months of Planning this Surgery that I Really Needed! This last Surgery! I had to Cancel it on a Sunday the 20th of July 2025! I had to Cancel Transportation from Eureka to Kalispell with Libby Public Transportation! I had to Cancel Mountain Climber Transportation while I would be in Kalispell! I had to Cancel my room at America's Best Value Motel on a Medical Rated Price!
As of the 1st of August 2025, I Will No Longer have Medicaid to Cover My Medical Coverage! That is Why I was Depending on the Month of July 2025 to get these Surgeries Done! While I Still had Medicaid!
Now, what Am I To Do Now!
I don't have the $6391.00 to Cover the Surgery that I so Desperately Need, that Medicaid Would Pay, if it weren't for the Unfriendly Employee on the Night Shift Who Without My Permission Used My Credit Card and Doubled Charged Me for Our Room!
So, Those Who Stay at the Silverado Motel, You Better Watch Your Credit Card Charges and Keep Your Receipts and Double Check Your Amounts Frequently So This Never Happens to You!
But I can Tell You that this Will Not happen on Nikki's Shift, she's on Top with Everything and We Rate Nikki as #1 A+++! Stacy for Housekeeping We Rate as #1 A+++! We would Give Silverado Motel a Better Rating but because of this Situation We Can't!
On the 21st of July 2025, we spoke with Gayle the Manager, Gayle did Appologize for the Inconvenience this has caused us. It has Cost Us Big Time!
She tried to Refund our Money back onto our card. (See We use a Direct Express Card that is Provided to Those of Us on SSA and SSDI, SSI and it's a PrePayed Card and Cannot Be Refunded Back Onto Our Card. So, Note to Those of Us Using This Card). So, They Wouldn't Give Us Cash! However, Gayle applied the Amount to Our Room for Next Week.
In All, We Forgive the Unfriendly Staff Employee for Costing Me My Surgery, (she knows who she is), Cost Me Big Time $6391.00!
From Friday to Sunday for Night Shift Staff, it's constantly with Door's Slamming Shut All Night Long, but come Monday through Thursday it's Quiet!
Update: 230am of the 27th of July this same Employee tried to use Our Credit Card without Our Permission Again! This time it was Declined! This is the 2nd Time!
If this Employee continues to Try and Use Our Credit Card without Our Permission Again, there Will be Consequences it's Fraud and Theft.
It is a Felony with Jail Time.
We are waiting for the Lord to Open Up Door's for a Place to Rent.
In the meantime, we will continue Staying at the Silverado Motel, they've had a 2nd & 3rd Chance, just as the Lord Gives Us Many Chances in Life to Come Back to Him.
Thank You and God Bless the Staff at the Silverado Motel who Came to Our Aid!
Margaret & Mel Carey
