Sidney Federal Credit Union - Bainbridge, New York

Donna C.

I would like to praise Jason Gardner for the extraordinary patience and expertise he provided me with this afternoon in setting up a new on-line account. I had previously spent more than 45 minutes attempting to do it myself with the help of the "chat" service.

The system is not difficult to use at all, IF you follow ALL directions accordingly. Not having achieved personal success for a myriad of reasons, I had become extremely frustrated in the process.

Jason very calmly and professionally walked me through the process and politely explained the reasons to me for some of my difficulties and offered his personal assistance. He did not rush me and didn't make me feel "dumb" in the process.

A footnote to actual establishing a new account was that I just recently became aware of a personal issue for one of the individuals that I provide financial consultation for and it was imperative that I view all the records ASAP in order to determine a resolution.

Jason walked me through the entire process so that I was able to review the issues involved and he graciously answered the many questions I raised about locating precise information.

Success was achieved, and I want to give a shoutout to him for both calming me down and making it possible for me to now view and understand more completely the accounts for three individuals.

To me, this was a true example of "stellar" customer service!

Kudos to Jason!!!

Donna C.

S S.

Had a specific reason to contact SCFU for online assistance. Reached one rep who was pleasant, but not helpful at all. Called back and reached Jason G from Call Center in Bainbridge. He was great! I had previously wasted precious time on hold and with other rep. Bank closes at noon on Sat. Jason picked up the call after noon and did everything possible to correct what appeared to be a programing error for a bank service. He worked with me well after closing time. Will continue his quest on Mon morning with a follow-up to his work and feed back to me. Was wonderful to interact with a bright individual who actually cares about his job and the customer. Thanks, Jason. You made my day!

Rick B.

Actually, not one time but a continuous effort by Nicole to assist us manage our finances has been a blessing. She always goes through extra mile to help.

Elise G.

I called in to put back to back travel dates on my cards for two separate occasions of travel. Abbie in the Contact Center was fantastic! She verified my identity, confirmed my dates a second time, and was professional. She's a wonderful asset to sfcu and her team. Much appreciated!

Gail F.

Shawna, always makes me feel special. I live in Binghamton and don't get up to Bainbridge very often, but when I do get up, I love seeing her smile. She helped me get a account open for my elderly Aunt. Things when smoothly with Shawna.

Lynn B.

This is a great credit union, friendly people. The tellers always have a smile 😃 on their faces

Michele S.

I do all my banking @ the Bainbridge branch. The girls are all so friendly and helpful.

John L.

OUT OF FEAR OF REPRISAL I AM UNABLE TO POST A REVIEW - "PATRIOT ACT"