Sanctuary Camelback Mountain, A Gurney's Resort & Spa - Paradise Valley, Arizona

Eva C.

Mweh...We decided to get away for Christmas and possibly New Year 2024.|We rented Spa Patio Casita King and it was nice and very clean. We also loved the view of Camelback Mountain. The furniture and bathroom cabinetry have that "tired" look, though and need upgrading. It would be nice to have soft close drawers. As it is now, you close one drawer and the other one opens due to the air push. The shower enclosure is badly designed, because it has a glass partition between the tub and shower, however the shower head is in the open area where there is no glass. It would make so much more sense to have a shower head on the opposite wall where the glass partition shields from water splashing onto the bathroom floor. |The Christmas Dinner was a disaster. They were oversold and this always results in poor service. Our reservation was for 6:30, but we didn't get the table until 7pm. That's not so bad, considering that it was Christmas.|What was unacceptable though, was us sitting at the empty table for the next half an hour. We noticed 3 waiters huddled together in a corner, while we tried to get their attention. Unfortunately, we were sitting next to a big family table and I guess, they got all of the attention. Once the food started being served, they omitted one of the courses. (it was pre-set menu). Eventually it was brought over and everything resumed ok. We were finally done with dinner at 9:30 pm. The food was good, but the service was bad and it makes the whole experience very disappointing. What makes it even worse is that the management must realize this and that is why they make 20% tip mandatory on a bill. We have no problem tipping more than 20% for a good service, but this just didn't sit well with us. Again, this may not be the waitstaff fault, I'm sure that otherwise they are very good servers, they were just overwhelmed. I think it was the management's ambition to sell more dinners that caused this fiasco. We decided that instead of subjecting ourselves to a repeat situation on New Years, it's better to leave early and this is what we did.

Mina V. D. D.

I have had the pleasure of staying at this beautiful hotel and am finally getting around to a review, and I must say it exceeded all my expectations. From the moment I walked in, I was greeted with warm hospitality and a serene ambiance that made me feel instantly relaxed. The hotel’s design and attention to detail were impeccable, offering both comfort and style in every corner.

One of the highlights of my stay was the brunch experience. The spread was nothing short of spectacular, offering a variety of delicious options that catered to all tastes. The quality of the food was top-notch, with fresh ingredients and flavors that made every bite a delight. The atmosphere was lively yet intimate, creating the perfect setting for a relaxing meal.

However, what truly made this brunch unforgettable was the talented violinist who played live music during the meal. The music added an elegant and soothing touch to the entire experience, creating a beautiful backdrop for conversation and relaxation. I was especially impressed when the violinist took my request and played a piece that was dear to my heart. It was a wonderful personal touch that made the experience even more memorable.

Overall, my time at the hotel was nothing short of amazing. The combination of excellent service, exquisite food, and the magical touch of live music made it a truly special experience. I can't wait to return and enjoy another unforgettable brunch with the violinist's beautiful melodies!

Mark C.

My wife and I stayed here for our anniversary and loved it. We booked the Mountain Casita King room and it was fantastic! Very spacious and a nice view from the patio. Bed was great and the bathroom was as well.

I had made a small request when I booked of having a certain drink delivered at the beginning of our stay and they came through and didn’t even charge me for it! That’s great service with attention to detail!!!

The food from their restaurant was amazing. We also went to the spa and both had massages and they were great and so relaxing. Will def come again.

Robert K.

Such a lovely resort! We took it over this weekend with several hundred and it was as always something we all enjoyed. My husband of thirty years and I have had some of our favorite times here watching the sunset or Sharing a nice bottle of wine or going to the spa together. Our adult children especially enjoy it.

Elizabeth D.

The Spa was incredible and everything we had hoped for. The pool staff was also kind and attentive, and we loved watching the tacos being grilled/prepared fresh outside and were delicious! Especially the steak and chicken tacos! Can’t wait to go back

Kelli C.

Went here for dinner. Had come many times before so knew the level of service was good. Waited about 20 minutes just for a non alcoholic drink. Then another HOUR and 15 min for food. Waitress was extremely rude and had an attitude the entire time. Called me “hunny” in the beginning which drove me crazy as she was maybe in her 20’s. Manager came to apologize and said our ticket got lost. Said food would be right out. Food did not in fact come out for another 25 minutes. Waitress never once came out to apologize or check on us and ask how everything was. Finally at an hour 45 min.. we received our food which was sub par. When we confronted the waitress she said the cooks had to get a large private party out before ours. Nothing about a missing ticket. We were so shocked we couldn’t even speak. She never came back after that or spoke to us again besides to silently drop off the bill. I’m not sure if this restaurant is under new ownership but that waitress should be terminated immediately as it was the most appalling service I have ever received. I will not be back to give my business again. Over 2 hours for 8 o’clock reservation. Left after 10 PM. One appetizer and two meals and no drinks. Not even busy. Disturbing!

Deena F.

This was our second stay at Sanctuary Camelback Mountain and we were blown away...again. While it's not the glitziest 5 star hotel you can find, the warm hospitality, comfortable and clean rooms, and elite amenities provide an incredible experience. As someone who likes to rent a car for the convenience of getting around AZ, I appreciated the hotel's offer for complimentary parking and conveniently located parking lots adjacent to each block of rooms. The hotel pool is a great way to relax, with friendly staff making sure you're comfortable and taken care of. My massage was great and the spa amenities are clean, comfortable, and relaxing. The room was the best part, very clean, cool in temperature, large, and with the most comfortable bed and sheets you can find. This hotel is one of our favorites and we'll definitely be coming back!

Nicole M.

Unbelievable views and dining! We had the best time sitting on the patio with the fire table and hanging out in the infinity edge spa! We loved our stay so much we only left the villa for golf and an atv tour, all of which was coordinated by the incredible concierge at the resort!