Riverfront Hotel, Surestay Collection By Best Western - Richland, Washington

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Riverfront Hotel, Surestay Collection By Best Western

The Riverfront Hotel, Surestay Collection by Best Western, located at 50 Comstock St, Richland, WA 99352, is a comfortable and conveniently situated hotel offering a range of amenities to its guests. The hotel can be contacted via phone at 5099464661 or through their website at bestwestern.com.

SPECIALTIES

The specialties of this hotel include providing comfortable accommodations and convenient facilities for guests who are looking for a relaxing stay in the Richland area.

REVIEW SNIPPETS

Guests have left mixed reviews for the hotel, with an average rating of 3.4/5 based on 849 reviews on Google My Business. Some guests have praised the hotel's location and pool area, while others have mentioned that the rooms could benefit from updates and some have experienced issues with bugs near the entrance. Overall, the hotel offers a decent stay for those visiting Richland.

CHARACTERISTICS

• Located in a convenient area in Richland, WA
• Part of the Best Western Surestay Collection
• Offers comfortable accommodations with standard amenities
• Features a pool area for guests to enjoy

AMENITIES

The Riverfront Hotel, Surestay Collection by Best Western offers a range of amenities to ensure a comfortable stay for its guests. These amenities include:

1. Comfortable and clean rooms
2. Access to a pool area
3. Convenient location near local attractions and dining options
4. On-site parking

LOCATION

Conveniently situated in Richland, WA, the Riverfront Hotel, Surestay Collection by Best Western is easily accessible and in close proximity to a variety of local attractions and dining options. With its prime location, guests can enjoy exploring the area while still having a comfortable place to rest and relax.

RECOMMENDATIONS

If you're looking for a comfortable and conveniently located hotel in Richland, WA, the Riverfront Hotel, Surestay Collection by Best Western is a solid option. While some guests have mentioned that the rooms could benefit from updates, the hotel's location, pool area, and overall comfort make it a decent choice for those visiting the area. Be sure to check reviews and compare prices to ensure the best stay during your visit to Richland.",
"summary": "The Riverfront Hotel, Surestay Collection by Best Western is a comfortable and conveniently located hotel in Richland, WA, offering a range of amenities for guests.",
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👍 Reviews of Riverfront Hotel, Surestay Collection By Best Western

Jamie W.

3/5

Great location and easy to get to - loved the pool area - the rooms were very plain with not many amenities and could be updated. The only issue we had was at night when tons of bugs were everywhere outside and if you even opened your door to go in/out a ton would get in. It was pretty gross but besides that we had a great stay

Chip M.

3/5

P this is a sleeping giant of Tri-Cities for choice hotels. It's a blast from the past as far as the layout and condition. But it offers easy on easy off the freeway. And the ability to walk along Columbia River. Restaurants are fairly close for convenient eating. Not the typical choice hotels built in the last 10 or 15 years but of the '70s generation. But updated. Some

Sadie C.

Where do I even begin? I can’t believe this place is still in business. First off, there were actual flies coming out of the bathroom sink. I immediately took a video and went to the front desk, completely baffled since I've never seen anything like that in my life. The woman at the front desk looked at the video and casually said, "Oh, the river flies?" Excuse me, did she just say RIVER FLIES? They then told me there was nothing they could do because I booked through Priceline and offered no solutions. So, I contacted Priceline myself to handle it.||||However, the hotel staff became upset with me for managing the issue on my own, as they clearly lacked both the capability and basic customer service skills to address it. After Priceline informed me there was nothing they could do at that moment, I requested to check out immediately. When I first arrived, I had been charged a mandatory $12/night fee without any explanation. During check-out, I asked for clarification and requested a refund since I wouldn’t be staying. The woman at the front desk said, "You booked online, you should have done your research," and then proceeded to ignore me.||||At one point another staff member kindly printed out my charges and was polite, but when I noticed a discrepancy between the statement and my card charges, I asked for clarification. The first woman started making rude comments like, "Are you done yet?" and "You can leave now." I was shocked, especially since I had been nothing but respectful while dealing with how disgusting their room was. Even after I asked questions about who owns the hotel and who the managers are, she continued with her attitude.||||I respectfully expressed that her comments were unnecessary and uncalled for, but she didn’t stop. I left the hotel and followed up the next day, only to receive the same treatment from a man on the phone. Eventually, Priceline resolved the issue and I got my refund. But, to top it all off, I was informed by Priceline that the hotel would like to let me know they are banning me from ever staying there again! I couldn’t help but laugh. After everything they put me through, they had the nerve to ban me—as if I’d ever want to go back!||||I’ve also attached photos of the flies as proof. Please, save your money and never stay here.

Rachael M.

4/5

Beautiful hotel, clean rooms. The Salud restaurant/bar had a good atmosphere. Food was excellent. The staff at the hotel was friendly knowledgeable and made you feel welcome.

Brandon N.

2/5

I stay here almost every other week for business, I used to love it when it was the Shilo Inn. But as things change so do I! I’m not the one who complains ever, ever, but tonight is something different. I was laying in bed and heard some water running, I went to the bathroom and the toilet was over filling. No big deal I can handle that so I turned off the water and called the front desk to let them know. Now I will say they offered me a new room, but I declined due to it just being clean water and simply asked for more towels. The front desk said ok no problem I will have my co-worker bring some up….. an hour later I call again and she says oh yes I will make that happen. Then proceeds by calling me back 5 minutes later and says sorry we aren’t allowed to come to the rooms at this time, hotel policy. Ok I get it, it’s dark out, but shouldn’t somebody come and make sure there isn’t any damage or just care for the well being of your guest or your hotel. It’s not a small amount of water it’s quite a bit and I did my best to contain it with what I had. Long story short, the hospitality trade is broken these days as we all know, I’ll be taking myself and my crew to another location. If you’re looking for cheap, but not cheap, choose somewhere else, you’ll be much happier I’m sure.

Paul

Positive: "" Negative: Puddled water in my room on the floor, hot water did not work heater.Cuz the entire room to get filled with smoke. By the time I got down and ready to eat.My food was cold

Janine B.

I enjoyed the pool after cleaning a house in Richland. it was along weekend moving my business returning back to Seattle. I plan on a return visit in the spring. I hope it will be for pleaser the next time i visit. i did not have the breakfast but I plan on it.

RC

3/5

It's a decent place. The rooms are a little small and the bathroom is Tiny! But it's comfortable enough and even though the bathroom is Tiny the water pressure in the shower is terrific and the shower head is high enough to get under without ducking your head which is rare in a hotel! (I'm 6'2") Also the toilet was so short it felt like one made for small children. But the pool was nice and the hot tub was hot which is always a plus after a days driving. The Greenway behind the hotel is great with beautiful views of the river and all it's activities. All in all I would recommend and stay here again as long as you're not expecting a 3 or 4 star place. Great for families!