Red Roof Inn West Point - West Point, Georgia

Chalane Mims

Absolutely the worst hotel experience we’ve ever had. The room was filthy, the mattress was brown, the comforter had cigarette stains on it even though we requested a non smoking room. There were several people hanging out in the parking lot around midnight being so loud we couldn’t even sleep. We booked two night but only stayed for about 45 minutes. Property manager will not give us a refund. Never ever again.

J M

This place is a total joke, if you’re looking for a roach infested, blood on the comforter, black mold on the ceiling and old cigarette packs in the garbage stay here. The front desk and owner lack morals and don’t have a clue about business practice. When I brought the roach issue to the managers attention she told me the cockroaches were bad because the bug guy just sprayed lol, then said there was a old cigarette pack in the garbage because I rented a smoking room. I wasn’t even aware there was a hotel that still allowed smoking in the rooms. I was in my room long enough to see what I saw which was 2 mins and they refused to give me a refund because I went into the room. This place is filthy and infested with cockroaches let alone dogs barking in the rooms and the place looks as it hasn’t had any maintenance done on it since 1997. I’ll be contacting the county health department and fire marshal tomorrow to make a report and have them look into all of this.

Shanika Leonard

My husband and I reserved a room through Expedia for two nights. Upon arrival, we saw that the pictures on Expedia DID NOT match what we saw. Mind you, we never took our luggage out of the car, We checked into the first room and was hit with a pungent moldy/ mildew odor. We then saw that the ac was leaking with dirty towels catching the water, the bathtub was dirty, the furniture was dirty with torn fabric, and the comforter was stained with questionable brown/yellow patches. We requested a new room immediately and then found that that the second room was worse. We turned in our key and told them that we weren’t staying there(all of this happened in less than 15 min). We’re still in the process of getting a refund. Coperate has been called!

Keegan Merrifield

ABSOLUTELY DISGUSTING. I am a freshman at Point University, Me and my family decided to book a cheap room the night before move in. We walked into the room, Blood on the sheets, 10+ Baby Roaches and 5 Big Roaches within 30 seconds.. Cigarette butts in the room. They refused to give us a refund and took our card for the room and said that they will not give us a receipt or any proof of checking out… Very disrespectful workers. IF I COULD GIVE THEM A 0 STAR, I WOULD

Pam May

I went online and made the reservation and the girl at the desk wouldn't let me get a room. She said I was rude to her. This place has no phones in the room that work. No ice machine that works no wifi in the room you have to walk all the way near the office to get WiFi. Poor service. I'll never go here again

Brittany Reed

I hesitate to write about this because the staff at the front desk did their absolute best to assist me in an emergency situation but the room is infested. My boyfriend fell ill heading back to Virginia from Alabama and stopped at a rest stop to try and get well but he needed somewhere to stay to recover. This location was 3 mins from him so he gathered enough strength to make it and once I called from VA to the front desk to describe the situation, the young lady got him a room as fast as possible. She informed that the TV wasn’t working but he accepted due to the dire situation. After he had not improved and he went silent while trying to recover (his phone died while he was sleep) I tried to call later that night to check on him by asking the front desk to call his room. A lady with an (assumed) Indian accent answered pretty flustered and informed me that she was trying to connect me but the phone was broken. I would later learn that the phone was not broken, but it was a new system the staff had not been yet trained on how to transfer calls. After a final attempt, however and describing the situation with be being concerned 9 hours away, she softened and assisted with a wellness check and called me to update me, which I appreciated. After my boyfriend didn’t improve into the next day, I ended up having to fly in to Columbus to pick him up to drive him back the 9 hours home. They stated they gave him a reduced rate for the days he had to stay due to the situation, but when I finally arrived I was NOT prepared for the condition of the room in its totality. The TV not working was the least of the concerns. By this time, my boyfriend’s condition had improved enough for him to share that while he was out he could feel bugs and roaches crawling on him in the bed. He stated over the 2 days he stayed he killed several roaches throughout the stay and I got a first hand experience in trying to stave off the creatures myself. I killed so many in the less than 8 hours I’ve been here. We left the lights on it was so bad because we didn’t want more that what we had seen to come out. I had brought some sheets and a pillow case to lay on just in case and I DEFINITELY needed it, but also I’m so afraid of taking something back home that I will be leaving said sheets and pillowcases here. Mold is covering the shower ceiling. Condensation is all over the walls and has pooled at the front door. I used the bathroom at the gas station next door because it was no way I even wanted to hover over the toilet. Everything I have is sealed up in a bag to avoid “hitchhikers” as we make our way back to VA. I say this to say while I appreciated the efforts and compassion of the staff to help in this unprecedented emergency situation, I will never ever stay here again. This has to be the worst hotel I have ever stayed in. Ever.

Austin Gilmore

TLDR: Rude. Non-smoking room smelled of smoke. 2 cockroaches seen. Stains on the bed. Loads of mold on the ceiling of the bathroom (black mold It was dark). All that for $80!! Worst motel/hotel I've ever stayed at.

From the get-go this was a horrible experience. We were driving into the night to get further along our car trip, so we stopped in the area to sleep for a bit. Advertising itself as a 24/7 motel, we decided to try booking Red Roof. When we called trying to get a room at the Red Roof down the road (with a 4.0 rating), they didn't pick up, so we were directed to book this one. Worst mistake we've made in a while.

Talking to the lady at the front desk, she was angry that we came so late and angrily said "You STILL have to check out at 11am tomorrow". Yes, we knew how hotels work....

She then said she'd "let us stay". We had literally already paid for the night on the phone, so of course she had to.

Getting into our non-smoking room, it reeked of smoke, we saw 2 cockroaches before we decided to just look away. The bathroom was covered in dark mold (maybe black mold). The sheets and cover were stained. Everything was disgusting. It was too late to move and we needed some sleep, so we slept through the night as much as we could. The next morning, we did not take showers because we couldn't bring ourselves to go into the bathroom for long enough for that.

We woke up to construction happening all around us at around 7am and got out of there as quickly as we could.

I asked for a refund for the reprehensible state of the room and the stay and all I got was some Red Roof Inn points (enough for half a stay). I will never be going back to another Red Roof Inn after this experience. It was disgusting. I've stayed in some pretty bad places to just have a bed, but never one this bad that, on top of everything, cost $80!

Lorna B

This place is disgusting & in bad need of repair. Low toilet paper, sitting on the back of the toilet because the TP holder was broken & part of it missing from the wall. Enough paper to wipe only after one or two uses. Floor boards are lifted & tub is nasty, no soap & only two washcloths & 2 towels. No cups, no hair dryer, office looks horrible. Room is suppose to be smoke free….LOL. I have asthma & the smell is burning my throat! Would not stay here ever again. Couldn’t book in Auburn, so I didn’t have much of a choice of places to choose from, but honestly I would rather sleep in my car at a rest stop them stay in this room. If it weren’t for my nephews wedding tomorrow, I would sleep in my car. Waiting for roaches to show up. Do NOT book this hotel unless you don’t mind a disgusting run down hotel room!