Red Roof Inn Charleston West - Hurricane, WV - Hurricane, West Virginia

April S.

Front Desk- Good, friendly service.
Room- bug free, clean floors, clean bathroom, clean sheets, Pet friendly.

Cons- one pillow case was not clean and had lip stick on it so we didn't use that pillow.
There were a lot of cigarette butts on the ground in the pet elimination areas which is not safe for fur babies.

Note: There is no breakfast but it was my own fault for not checking into that to begin with.

Overall this hotel was decent. It wasn't the best Red Roof I've ever been to and it wasn't the worst either.

Jeff M.

I am currently staying at this place and I just read reviews stating there are active cases of bedbugs. And I have reasons to believe that I was just staying in one of these rooms . Now I'm told owner is away in vacation and currently awaiting a phone call from the owner who has yet to contact me. I am pretty livid at the situation considering I've paid around 800$ thus far for my stay here to only now to be at risk of being infested with bedbugs.needless to say this is ridiculous to think that management would allow such an occurrence like this to happen to a cash paying customer to which at the end of my first week of staying here was kicked out of my room for being 2 hours late on payment of a promised return stay to which the manager was told after about the sixth return to my room that he kicked me out of as he was looking for payment that was promised while I was there with my dogs awaiting my fiances return as she had the cash payment to give him after her meeting with an insurance adjuster due to a fire that displaced us from our home. As I had to place my belongings on the sidewalk outside the room along with my pets for two and a half hours waiting in the cold for her return with the cash payment. And when she arrived to find all of our stuff in the sidewalk she paid the bill and we were given a different room no apology effort was ever made and to be honest I wasn't expecting one I couldn't pay because I didn't have the money my fiancee did along with our phone as I sat there in the cold waiting I did think of a few cuss words to myself I get it no pay no stay my word was not good enough therefore no apology was expected on my end. And now the thoughts of being exposed to bed bugs I'm needless to say not a happy paying customer at the moment and if this review happens to stay up I will tell of the conclusion as to what happens next.

Jamie M.

For the price, I was expecting something rundown with no amenities. But this was just as good as anything we'd pay twice the amount for. Well furnished, good mattresses, pet friendly. Didn't have any issues.

Nickolas S.

I've never stayed in a red roof inn until now. Tonight will be my fifth night in a row here. I've stayed at the Hampton Inn, quality inn, holiday inn, etc. I was honestly super surprised. Every day I check in, everything's back in the original place. New towels. New soap. Beds are folded symmetrically. Remotes are placed in the same spot for use of the tv. The floors are clean, the sheets and pillows are clean, and the biggest part is the rooms smell like someone just cleaned it every time I come in. Keep in mind I've stayed in 4 different rooms during the last five visits - so if everything has been the same between all the rooms, that means they're providing the same good service in each room they have. Every mornings ive left, the house keepers are out in this cold weather back and forth cleaning the rooms. I work outside a lot myself and it's freezing. So for them to not shortcut even the smallest thing and clean and make sure every room is spotless - I think that's really awesome. I'm surprised because I had heard all this and that about red roof inns but it's extremely nice for what it's worth. The sink is granite countertop also and the shower curtains are the ones online that are fancy. Every night I've stayed I've slept like a baby on fluffy pillows and clean comfy sheets. I work a lot so having good sleep is important and I've slept through the entire night each time. If I could, I'd probably stay here every night. Life doesn't work that way though! Also, it's very quiet for a hotel which is very nice. Thank you for making it a great experience. Life's short and I'm just happy I've been staying here. I work in Huntington which is 35 miles away and there's plenty of hotels along the way but I've come back from my 12 hour shifts every night because I know I'll get the same experience. God bless you guys at the red roof and I pray you have a great year! Thank you.

Kaya H.

There was roaches mating on my bed when I got out of the shower. Room 223. I had to switch my room, but am still terrified. The beds were really uncomfortable. On the other hand, the staff was very kind and helpful.

Victoria D.

Blonde receptionist and house keepers are so kind. But the manager is very rude and unsympathetic towards humans it's sad. And on top of that the prices for the room are very over priced. The rooms are decent but some also have bedbugs. Definitely not my first choice to stay

SAMEERA K. S.

Worst ever experience i had in my life with the receptionist. I booked a room for 1 night stay, when I showed up at the motel the receptionist said to wait for couple of minutes. After that she said she doesn’t have my booking and can’t provide me a room since she completed the audit. I requested that I will check out by 11:00 am as per my stay. Nowhere it shows that i have to check in only before this time.I have already paid for my stay, still i was ready to pay at the motel if she
provide me with room. But she said she doesn’t have any rooms available. When they don’t have any rooms available why should they take the reservation with payment. She refused to even talk to manager. I highly don’t recommend this place.

Susan C.

Everything was great. I also want to mention the exceptional service from the night clerk and day clerk and the housekeeping staff who did an outstanding job of cleaning the room. Highly recommend!