Ralphs - Laguna Hills, California

Jim C.

I was given a gift card for my birthday. The gift card was purchased at Ralph’s by a friend, an elderly lady in her 80s. We took the card to Target to use it and we were told the card is no good, worthless.
I wasn’t too concerned, because I had a receipt, simply frustrated that they sold a card and it was supposed to be worth $50 and it wasn’t. I took the card back to Ralph’s but they would not exchange it for a good card, the refused to help and completely denied responsibility for their fraudulent sale to a senior. This is now a complete theft on their part. They have stole $50 and sold a bad card and U am just out of luck. After shopping there at Ralph’s for over 30 years, spending hundreds of dollars every week, totaling over hundreds of thousands over the years. I refuse to shop there again. They have shown they will not stand behind what they sell and will rip their clients off with no remorse. Buyer beware!

Peter

One of the nicer Ralph’s I’ve been to. Super clean flowery store with good clean aisles and plenty of fresh produce as well as organic vegetables to choose from. They had lots of sales and deals on this grocery trip for if you bought 5 of any one item. Chicken breasts were $4 per pound vs a pavilions right now is charging almost double. Only thing that knocked it down a star is the longer lines at checkout if you don’t do self checkout. But friendly cashiers!

Steve

I stopped here today because I was in the area. I usually go to a different store. I was impressed by how clean the area around the Ralphs actually is. I went inside and was just going to get 1 or 2 things. As I passed the meat department a butcher named Joseph showed me some fresh sordfish that looked fantastic. I bought a pound at a great price. Joseph also suggested the easy peal shrimp, I got a pound of that too. He was friendly and very knowledgeable about seafood. Thank you Joseph. I finished shopping and my phone number did not get me a discount, so the checker Sophia used her card and I got a $12.00 discount. She also help me sign up for a Ralph's card that works off my phone number. Thank you Sophia ❤️. I had a great shopping experience. What a great store and fantastic employees. Highly recommend

Daniel S.

The night crew is amazing. Daniel in the deli is always keeping up with items and rotating stock to make sure freshness is maintained. He has a welcoming smile and always willing to answer a question or help find an item. i appreciate his work ethic and dedication to his job.

Rolando and Maria keep pace with Daniel in the friendliness area. Its great to see even late in the day, they both have smiles while they work and quick to help guests. Even going in the back to see if an item was just put away can be brought back out.

I like that I can ask and if they can do, they do. Thanks Team!

I really appreciate how clean the area is.

Up front is Ben working the self serve. He has a fun sense of humor and helps maintain the flow so the line keeps moving. Another bright light in the store.

thanks from Dan and MJ

Eillene F.

I just had the rudest cashier at the Ralphs on Paseo de Valencia. When I was checking out, I had trouble getting my Ralphs card to be recognized. The cashier Estrella spoke to me in a disrespectful way. I have been a Ralph’s customer at this location for over 40 years, and I have never felt like I was doing her a favor for being a customer.
If this is the way new employees are trained, I will take my business elsewhere.

Gil B. J.

It’s been a Ralph’s for a VERY long time, but when I was a kid, this was an Alpha-Beta. They have every department that you might expect from a supermarket: Butcher, Floral, Bakery, Pharmacy, self check-out, full liquor section, friendly staff, lotto tickets, grab-n-go, etc. In the past few years, they have rearranged the store a bit. I would say that it has gone downhill, sadly. They're clearance section has a lot of alcohol options, but they are still ridiculously overpriced. I'm a bit confused by this, actually.

albert E.

The Ralph's here is really friendly and the cashiers are very customer service orientated. Especially an older lady cashier that has always treated me very well.. Thank you

Daisy V.

Worst store ever love to discriminate Hispanics my husband went to buy some liquor for holidays payed for everything he got and as soon as he comes out everyone rushes out stating he stole the stuff my husband gives receipt to them to prove he paid sad that we live in this world hope your happy Ralphs 😡