Quality Suites Irving-Las Colinas - Irving, Texas

abrilr405

10/10 experience. Staff was super nice in assisting us. Especially when our keys to get in our room didn’t work, staff quickly attended us. As well with needing towels or ice. Food was good. This hotel is also nearby a lot of restaurants and grocery stores and gas stations. Overall great experience.

Saige B.

Had to quickly book here after a cancelled flight. The night shift front staff was kind and welcoming, with free popcorn. They were attentive and able to immediately fulfill every request we had (toothbrush, extra pillows, blanket and a late check out). The room was clean, the water was hot, the bed and pillows were comfortable. They were also able to shuttle us back to the airport. They made it easy for us to navigate through our crappy situation.

Rachel P.

The room was big and so much space for us to relax after a long drive. But one thing I have to mention is the service from the front desk people. They went above and beyond to make sure are stay was great. Everytime we called or saw them at the desk. They were so sweet and kind and I was so impressed. I love staying where we're treated right. Because I do not forget that and will be loyal repeat customers from them on. The guy that checked us in was so nice and accommodating when I called and checked in. Thank you so much for the best customer service I've ever had honestly. We had totally messed up our reservation and without hesitation they helped us. I highly recommend this place if your staying in Irving. The breakfast was great. The rooms were great.

slazenger C.

I stayed at the quality Suites Irving-Los Colinas a little over a month ago and was very impressed by the excellent service I received. The front desk staff was very friendly, courteous and welcoming especially MO, who provided outstanding service, and his manager Carol, went above and beyond to fulfill my requests, making my stay very comfortable. I would definitely recommend this hotel to anyone planning to visit Irving-Los Colinas, TX.
Thank you to MO, Carol, and entire team for a wonderful experience.

Tanaka A.

This by far was the worst Choice Hotel I’ve ever stayed in! I have NEVER experienced anything like this from a Choice Hotel. First, they double charged my card, and tried to tell me that they didn’t. Then, we got to the room the shower did not work, hair was in the tub and the tub was absolutely filthy. I had to ask for housekeeping to clean the bathtub. We did not have linen for the pull out sofa bed. Both beds were leaning with small throw pillows. We asked for our room to be cleaned, take out the trash and get clean towels, nothing! When we got back the room was in the same condition! We ask for towels and they gave us 2 towels for 4 people. The night clerk is VERY RUDE AND DISRESPECTFUL! I am VERY DISAPPOINTED with this Choice Hotel location. I travel often and always use Choice Hotels as my go to. After this experience, I am seriously thinking about finding another brand of hotels to use for my traveling purposes. This may explain the low number of guests. I DO NOT RECOMMEND THIS HOTEL!

Erica T.

I was throwing my son a 30th birthday party and had family coming in from out of town. I booked 2 rooms for my dad, stepmom and brother, got the key and left to meet everyone for dinner and gave the key to them while we were eating so that they could go to the room afterwards to rest from the long drive here. When they checked into their room, there was a mildew smell, hair on the sink and countertop in the bathroom, bug in the sink and bugs on the bed. They called to tell me this and I told them to take the key downstairs and let them know that we are canceling the room and going elsewhere. When my father talked to them downstairs and showed them the photos, they refused to refund the money and charged me for the 2 nights and did not give me a receipt. Their reason is, "I used the room" which we didn't. So now I have my bank disputing the charges for a room I didn't stay in, that they charged me 2 nights for and end up added another charge that I didn't agree with of $70.56. I would not suggest, nor recommend this hotel to my worst enemy. Their customer service (the lack thereof) is horrible! I am not sure how they are staying open, but they definitely need to close down, and an inspection done, because I am pretty sure they won't pass.

STAY AT YOUR OWN RISK!!!

Kenzie D.

I stay here quite a bit. The rooms are always clean and breakfast is good! Eshma was very helpful and nice. I always feel safe and welcome here.

Amber E.

I felt like it was my gone away from home. From carol at the front desk to holly making sure we didn't go without. The breakfast was delicious and they even had a shuttle to get me to and from the airport.

Sierra O.

I love this hotel. The management is so nice as well as the staff. Everyone at the front desk always made sure we were comfortable and had everything we need. Breakfast and all other amenities are perfect. Would recommend if you’re in the Irving area for sure. Thank you staff!

Anonymous

Hotel is obviously run down and in desperate need of a refresh. Both beds in 216 are old that you can feel the springs. We were scared the beds would give out. It also felt like there was no AC in the room - it was already set to 61 but it felt like 80. Whatever blackout curtain installed did basically nothing because it blocked nothing and did not even reach the window, which contributes to the heat. Needless to say we did not have a comfortable sleep. Breakfast was dismal. Fridge is basically empty with only one flavor of yogurt available. Food was not replenished in a timely manner. There was a choice for hot cocoa but there was no hot water available nearby. Only bright spot was the friendly front desk staff. It was not a pleasant stay, enough for us to cut our trip short and we left Sept 15 instead of our intended Sept 16 departure.

Mark H.

The rooms are very nice and a great location. It’s also quiet in this area which is very rare in the DFW area. They provide a breakfast in the morning including waffles!

The people running the front desk are all friendly and helpful.

Anonymous

Carol, the manager, and the entire staff are a cut above any other hotel I’ve stayed at.

Carol went out of her way to accommodate our need for a shuttle from DFW to Quality Suites, Irving-Las Colinas as our flight from LAX did not arrive until well after midnight. What exceptional service!!

She is friendly, kind, professional, and committed to excellence! She IS the reason we stayed twice during our weeklong long visit with friends in the Dallas area.

Further, Carol’s staff must thrive under the model that Carol presents because each staff member we came in contact with made every effort to ensure our needs were met with kindness and compassion.

Itzy, Jose, Geoffrey, and others were always “in the present” with us. Their assistance with breakfast needs, shuttle driving, replacing a broken tv, and more was met with a smile, a kind word, and a helping hand. Such amazing service found in this service industry.

I believe many, if not all, hotel chains could learn valuable lessons from this model at Quality Suites with Carol at the helm.

If all Quality Suites and other hotels in the Choice program are like Carol’s, then you can count on me to patronage this brand. I travel about 100 nights per year throughout the USA and plan to continue staying at Quality Suites and perhaps other hotels in the Choice program because of caring people like Carol BECAUSE Carol and her staff communicate that they care. What a lovely personal touch!!

Anonymous

I am giving this a 5 due to how old the in desperate need of upgrading the hotel is in. The room was very clean and comfortable and the staff was wonderful but everywhere I looked there was repaired/covered up damage. The tub and the toilet in the bathroom had painted over chips out of them, the sink had cracks, the covers were ripped and stained. The TV had lines running through it. The carpet was stained, the walls were stained. And what is up with y'alls pillows? The elevator floor was cracked and jumped around like it had the jitters. Breakfast was VERY subpar. BUT it was very close to the concert venue and the staff were amazing. As I said though the room was clean and the beds comfortable enough. I'd still stay here again just for the location and the staff. I've stayed in worse.