Norwalk Inn & Suites - Norwalk, California

Kaydi G.

I've stayed in some REALLY nice hotels and really crappy hotels. This is the stuff you want to know-
The good: Rooms and property and very clean, not even a cigarette butt. Parking is well lit and seems safe. Most is it is covered parking. Rooms are huge with CLEAN hard floors. Beds feel nice. Very pretty decorative silk embroidered throw pillows and the bed scarf (the thing they put on the bed to protect it from your dirty shoes) is silk with beautiful embroidery, too. Two bedrooms with king size beds and tub/ shower. AC works, and there is one in both bedrooms. Good water pressure. Adequate lighting, large, full size mirror. Water gets nice and hot. There's a hairdryer here, as well as clean mini fridge and microwave.

The bad: Not much oversized/ tall parking. Not a bunch of outlets and no USB outlets. No coffee maker, cups or ice machine/ bucket. Not the best color scheme and walls are a little dirty. Not super dirty, but about what you'd expect in a personal home with white that has children. Shower is a little small, but clean and very pretty. No toiletries though except soap.

Location looks old and is far from Disneyland but for the price, cleanliness and size, I'd definitely stay here again.

Ch8caliesr

Ok I brought my fiance here ,, just to rest up . A chill inexpensive room for last minute getaway. I cleaned & disinfect the room for her .. it was bomb

louis F.

!!WARNING!! DO NOT COME HERE!!!!! When I got to my room it smelled like MOLD and the toilet was dirty and the shower had bugs in it. I asked for my money back and the lady DIDNT give me the full amount back even tho we were in the room for literally 50 seconds. Don’t go here unless you’re a drug addict.

Elaine N.

Horrible customer service at this place. The lady was rude, yelling over the phone, and upon arrival she was clearly discriminatory and refused to book a room. I was paying for a young soon to be mother (person of color). I had just gotten off the phone when she yelled “just come” and when I got there right she saw us and yelled “almost full, go to the motel next door.” The only reason I tried booking here is because it was little cheaper than the surrounding motels but with that type of attitude I will gladly pay a bit more to be treated with respect. The lady is not ethical, does not understand what you try to tell her and really does not care about how she treats you. This act was clearly racist. If you do not want a headache or go through the shame of getting mistreated, I do not recommend this place at all. I ended up booking at Keystone Motel, the lady was very sweet and pleasant there and I had no problem booking a room there.

Karin D.

Been staying for a few months now maybe since January. Most of the rooms a spacious but dusty, mold in bathrooms cracks in the flooring exposing the ground . And paper thin walls where you hear everything from both rooms on both sides . Customers service depends on the front desk agent but generally it's 3/10 customer service honestly. This hotel has worked with us n our time of struggle but there r other hotels out there that is a much better fit customer service wise and cleanliness. Fortunately for my family this is our final week here . I would not recommend to other families or singles . I will not ever b back . God speed .

Kiana

Don’t stay here!
The location was ok and the room has no bed bugs or roaches. BUT don’t stay here unless you really have to.
The receptionist didn’t talk to us, just asked for ID and deposit, which she preferred in cash!
A weird person who was checking in after us asked us for a ride to the beach multiple times! She said she will pay us cash if we do!!
The room is stinky. It smells like wet cigarette buds and chemicals. The bedding and furniture are very old. The walls, door handles, and window handles are very dirty.
If I hadn’t paid already and it wasn’t so late at night, I would just leave and find a better stay.

Amanda B.

The room was on the second floor- #200, upon entering it smelled heavily of mold and the bathroom it was visible in the shower and on the walls. The room entry had cracked ceilings the smell was awful. When mentioned to staff it was brushed off. Emailed the hotel after check out ($205.97 for the night) with photos of the mold and did not receive a response. Will not recommend and will not stay again.

""

Positive: It was close to freeway Negative: It smelled like cigarettes and towel wher dirty