M S Travel & Tours - Burbank, California

Veronika A.

I recently booked my dream vacation with Suzy at MS Travel and couldn't be more impressed! From the initial call to the final departure, she provided top-notch service, expertise, and attention to detail.

The itinerary Suzy put together was tailored perfectly to my preferences, and her recommendations for activities and accommodations were spot on. The travel documents and information provided were thorough and easy to understand.

What truly stood out was the exceptional customer service. Suzy was always responsive, patient, and knowledgeable, answering all my questions and addressing any concerns.

The trip itself was seamless and unforgettable, thanks to her meticulous planning. I would highly recommend MS Travel and Tours to anyone seeking a stress-free and memorable travel experience.

Dear Suzy, thank you for making my travels so special year after year!

Ruzanna M.

For the first time I did a group tour with MS travel and I am very satisfied.The price was very reasonable, no hidden charges during the trip, the hotels were great locations all 3places that we stayed, food 3 times a day more than we needed, all tours and shows included, experiences that surprised me, and amazing things we saw that not everyone gets to see. Thanks MS travel.

Rodi K.

Travel date: April of 2023

Suzy is one of the best travel agents I have every worked with. She is not just an ordinary travel agent but an expert in destination weddings. She was able to take care of over 100 people, traveling to Mexico, including rooms and plane tickets. She took on the burden of making sure everything will go smoothly while we got to enjoy our time. Again she is the best in the business and it was a exceptional experience working with her. Thank you Suzy!

j C.

Trip July 2022 late review

I have to apologize I forgot to put my review last year. Suzy has arranged our travels since 2016. The #1 trip she did for us was Dubai and Maldives.
We usually go with my 3 kids but this time it was my husband and myself.
We originally just wanted to go straight to Maldives but since we made reservations so late we had to stop in Dubai for 2 nights and I don’t regret it. Yes, Dubai is in the desert 🏜️ 🐪 and it was hot 🥵 as heck but I was amazed by The social and economic infrastructure of the UAE. The mix culture of people that live in the UAE is unbelievable. I think I was more interested in Dubai than Maldives. Just because there was so much to see and learn. The Emirati people were so nice and their customer service is SUPERB!
Don’t get me wrong ….Maldives is HEAVEN and it doesn’t matter which resort you choose it’s the fact that you’re on a small island away from the rest of the world.
*I highly recommend Dubai and Maldives*
This is my #1 favorite spot you have arranged for us.
Thank you Suzy you never disappoint!!

Taj Hotel (Business Bay) Dubai
Adaaran Prestige Vadoo, Maldives

Angela H.

MS Travel is SPECTACTUAR! They pay such attention to details of your trip. We were going on our first all-inclusive experience, and had no idea what to look for. Suzy helped us to find the perfect location, that was everything we dreamed it would be and more. Less than a year later, we brought our friends to the same resort. We are looking forward to booking all of our travel with the MS Travel team, because they are just the best in town!

Vahe H.

Dream come true, for the best Price!
Suzy at MS travel made my life so easy and perfect. She will never make you feel unwelcome, like other agencies I worked before (others will be like "Ugh customer Again") Suzy and MS travel is great to work with. Let me tell you why
#1 They are honest and Great Integrity LEVEL
#2 They care about you and they listen what you have to say and make sure to meet your need at any budget.
#3 They are always get back to you and make assure you that they are there for you.
#4 I JUST LOVE THEM....

You can not go wrong with this guys!
But keep in mind They do their best- If you have a crappy vacation do not blame your agent. Blame yourself that you are so Picky (I always HAVE FUN NO MATTER WHAT. If There is Ocean - Drinks- Food, And.... 🙂 )

Have a great vacation or Travel

Mike S.

Working with Venita has been a nightmare! Our honeymoon was ruined and we left 6 days early because of the filthy and uncomfortable hotels she booked us. Venita doesn’t care to help and she is unresponsive. We are still waiting to get refunded for the remainder of our trip.

Venita has no idea what she’s doing. I’ve attached screenshots of an email she sent me stating that the reason we didn’t get rooms by the beach in Amalfi Coast is because they started at “$2000 MINIMUM” Upon doing my own research I found out at least 30 hotels on the beach going between $150-350 on average. When I sent it to her I didn’t even get a reply back same with about 5 other emails because she had nothing to say.

I spent an additional $2500 to leave Italy and go to Greece because we were so disgusted with the hotel she booked us 30 minutes up in the mountains with constant left and right turns.

Venita also insulted my budget for my trip saying that this is what happens when you want to go to Europe on a $10,500 budget (attached). Who says that?!? After doing all the research myself I could have booked this trip myself for less than my budget and stayed at high-end hotels. To make matters worse Venita insulted me in person saying that I am a Realtor and I have money to spend, she said this when I told her about my $10K budget trying to squeeze a lot more out of me by adding things left and right to the trip.

Venita doesn’t want to take accountability for ANYTHING and has an excuse for everything. She likes to argue and insult instead of finding a solution. She never mentioned that American Airlines charges to reschedule your flight (because we left 6 days early I changed my flight I had to pay over $1000 for that as well) She also said she was going to work on refunds for the tours, hotel nights, and car services we didn’t use and we never heard back from here like all the other emails. She gave us tour tickers at 3PM for a 9AM same day tour and I had to pay $117 for additional tickets. She said she was going to everything to make this right and she didn’t do a thing about anything. I have attached a screenshot of her text to me as well, it shows you she doesn’t even care to work for me and help me get refunded the rest of the trip. I asked the hotel I was staying at and they told me they confirmed they can refund the remainder of the nights. Her response is attached saying that it's not possible. There’s so much more I can say, this is the half of it. HIGHLY ADVISE YOU TO STAY AWAY.

Working with Venita was an absolute disaster and our honeymoon was ruined, I've never felt worse in my life! Never again will I use her agency for booking my future travels. Be cautious of other reviews you see most are by family or friends!

Marion G.

The most unprofessional travel agent I ever met in my life. I wanted to have 3 days in Iceland on my way to Germany. I asked Sylvia the following questions, she had about a week to research this. Can we book a hotel close to public transportation, since I want to visit the blue lagoon, ice caves and see the Northern lights.
1. what is the currency in Iceland - her anser The Euro, they will take Euros, but that is not the currency.
2. What is the transportation form the airport to the hotel - her answer take Uber or Lyft, neither one is in Iceland!!!
3. Can we book a hotel close to public transportation, since I want to visit the blue lagoon, ice caves and see the Northern lights.
- Well, the hotel is in the middle of nowhere and I cannot cancel.
I am trying to book transportation to any of the three events...and there is nothing that stops at the hotel she booked!

I am really disappointed at the glib response that I got from Sylvia. I picked the travel agency on a whim, since it is close to my office.