Lee Motor Company - Monroeville, Alabama

Ben Rice

This dealership sales team is top notch. The salesman Phillip Allen was the absolute best sales person I have ever dealt with. I called first thing in the morning to inquire about a vehicle I saw online and he got right to work. He communicated with every little thing going on. We came to a deal a short time later. I told Phil I could pick it up on Friday and he said I got something better how about we deliver the car to you this evening. Exactly 12 hours after I first called my new vehicle was sitting in my driveway. The delivery driver was friendly and had all the paper work ready. We signed everything and handed over the keys for the trade in and it was gone. This was a super simple car buying experience after having a horrible experience at another dealership the day before. If I am in the market for another vehicle I will be contacting this dealership again. Thank y'all again for going above and beyond on everything.

Heather McCray

I dropped my vehicle off on Wednesday, with the service center, before they closed and asked for a balance w/ tire rotation and to advise on a noise I was hearing. I walked home. I hadn't heard from them on Thursday. They called me and said my vehicle was ready mid-morning on Friday. I told her I was working and would walk over after I got off. They never offered to pick me up or drop me off. I walked over to get my vehicle and once there it was clear that the full service I was used to getting in the city is completely non-existent here. I received nothing on paper or by email with any type of inspection. I'm not sure if they have an actual mechanic, but if you can't clear the tire pressure warning light on a Lexus when I took the car in for a tire balance and rotation then I wouldn't trust you to do any substantial work. I wanted to trust your shop. I wanted to find someone reliable that does good work. I took a picture of my mileage when I dropped it off and I took a picture before I left your parking lot. I expected and asked for a test drive, but that's not what happened. I walked back and forth in the summer heat while ya'll put exactly 18 miles on it. Furthermore, I'm nearly certain you didn't even do the rotation and balance that I paid for and not because I marked a tire to make certain they got rotated. But because they have wheel locks and no one ever called me to ask where the key was. When it comes time to buy a new vehicle, because of this incident, it definitely wouldn't be here.

Todd Sobel

Wowza, let me tell you about my adventure in search of the mighty Denali Ultiamte! After a month-long pursuit, I finally found my holy grail at Lee Motor Company! But wait, there's a catch - they were three hours away from me. I called Phillip Allen at 8:37 AM, and he immediately became my superhero salesman, swooping in to save the day. Four minutes later, at 8:41 AM, we had a deal! Talk about lightning-fast service!

But then the real question remained - how on earth was I going to get my hands on this beauty? Cue my knight in shining armor, Phillip, who offered to deliver the truck right to my doorstep, without even having to ask, and without any extra cost. The cherry on top? The delivery guys were super cool and had all the paperwork ready to go.

In the end, it was hands down the easiest and most enjoyable car-buying experience I've ever had. Thank you, Phillip, and thank you, Lee Motor Company, for making my dreams come true and delivering them straight to my door!

xtraordenary

This place is a Sham!! If you knew what i know you wouldn't even think about trying to do business with this dealership, they are crooked, if it would allow me to give a zero star i would

M Alexander

If i could give them negative reviews, I would! My friend took an older car in to get an estimate on repairs. Instead of an estimate, they “fixed” the car without her permission and charged her over $3000. What dishonest people. I would be afraid to buy something from them.

Michael Adams

Saw a new 2022 Chevy on their website site that was interesting for our daughter so my wife called and the lady on the phone 1st couldn't understand that she wanted to talk to sales then transferred her to nowhere so my wife hung up after about 10 minutes of waiting for nothing. I drove up to look at the vehicle and there was no one in the show room and no one at the service desk so I finally found someone called the "consultation" person. He couldn't tell me much about the vehicle except that it was still in route to the dealership and not even there. Finally found the only salesman on duty and he said the vehicle might be in on December 7th but it was still on a boat and that they would not negotiate from the windows sticker and they make you buy a $2500 warranty whether you want it or not. This is definitely not how to do car business. This is definitely not how to be a small town dealership and service your local customers. Please close up shop. No one in Monroeville needs to be treated that poorly just trying to get info on a car you don't even have.

Jeremy Lewis

Service center is a joke took my truck in for a alignment they claimed it couldn't be aligned as it needed Pittman arm tie rodes and ball joints along with brakes. I'm a mechanic myself so I went home and looked it over and low and behold none of these parts are warn to the point they need replacing. They were just trying to rip me off.

Paula Jackson

Had a 7:15am appointment which I made a week ahead of time. I travel for my job and I’m in that area once or twice a week. Needless to say they did not get to my car because of an emergency. That’s all well and good and sorry about that, but they did not call to let me know. I called them for the status around 11:30 and 1:30 and my car was still in the same spot. So my car would have been there all day for nothing and I couldn’t leave it overnight because I wasn’t coming back until the next week. Will not waste my time again.