JW Marriott Tucson Starr Pass Resort & Spa - Tucson, Arizona

Address: 3800 W Starr Pass Blvd, Tucson, AZ 85745.
Phone: 5207923500.
Website: marriott.com
Specialties: Hotel, Meeting planning service, Wedding venue.
Other points of interest: LGBTQ+ friendly.
Opinions: This company has 4282 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of JW Marriott Tucson Starr Pass Resort & Spa

☎️5207923500

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👍 Reviews of JW Marriott Tucson Starr Pass Resort & Spa

JW Marriott Tucson Starr Pass Resort & Spa - Tucson, Arizona

Roham Z.

Booked a family trip to Tucson to go see the Saguaro National Park and do some hiking. After doing a bit of research, we decided to stay at the JW Marriott Starr Pass resort, to have the resort experience and be close to the park. We reserved “2 bedroom Signature Suite (bedroom one 1 king & bedroom two 2 queens) with Mountain View”. It was supposed to be 1760 sq feet and have a living area, dinning table with 6 chairs, and 2 bathrooms. Well, it sort of was and it wasn’t what was described. They put us in a fairly run down suite with an attached single room with 2 queens. Square footage wasn’t 1700 sq feet (probably 1000). The living area was not separated from the first bedroom so wasn’t as functional. The bathroom doors barely closed, locks were half-assed latches that were probably installed by a lay-person, and carpet was in horrible shape. As a Bonvoy member I had expected a much better product. Although the resort was only at 9% capacity (per some of the hotel staff), the shower would not be consistent with hot water - Luke warm at best leading to some freezing showers for at least 2 days of our 3 day stay! Pool was not exceptionally heated (although it was low to mid 60’s out). The service was just ok, and the breakfast at the grill was not the best - so we decided to eat at local restaurants the whole time and avoided the resort dining. We will not be back here for a family vacation again - probably at best a conference hotel, but not for a resort experience.

Anessa K. M.

4/5

Gorge property! Making a few upgrades around the pool and property, looks good! Pool is 10/10. We had an issue w our initial room. Front desk wouldn’t budge. Next day, ran into the property managers, they asked how it was going so I told them. They 100% made it right. Much appreciated! Would recommend!

Lisa D.

5/5

Loved our stay. Even though the hotel was fully booked, it never felt crowded. Plenty of room at the pools and never a lack of lounge chairs. Food and drinks were always good. Staff was very welcoming and friendly. Room was clean and comfortable. Zero complaints.

steph W.

A lovely time! My little one and I joined my husband on a business trip at this resort and have found it very family-friendly. ||• The food has been good|• Every resort employee has gone out of their way to accommodate my toddler and create smiles/giggles whenever possible. In fact, as we were on our way to dinner, a gentleman named Gary stopped us and asked if it would be okay for our toddler to pick out a stuffed animal at the shop. We had no idea what we were in for; he led us to the lobby shop where my little one picked out a favorite and then he sent us on our way. It was such a kind and thoughtful thing to do, it really made us smile! THANK YOU GARY <3 you’re a gem!|• We enjoyed the guided morning hike; definitely glad we picked the morning option. Our 3 y/o was able to navigate about 30-40% with us carrying the rest of the way. It does get steep/rocky at times but we felt equipped to handle. Our guide was very informative!|• The Lazy River has been a highlight for all of us. We’ve had no issues getting a tube and it hasn’t been overly crowded so far!||Things have seemed clean and pretty well-maintained. The resort has been responsive in a couple cases where we’ve called. We would definitely revisit and stay at this resort in the future if business calls us back :)

Marian W.

5/5

Michelle, director of restaurants is incredible! Over the holidays we took our family out to all their festive events and hats off! Do not miss this if presented again! S’mores, igloos, themed drinks and food - gingerbread and elves! And when they had to close their Italian restaurant because their freezer went out, she went out of her way to set a special table in the cafe with gifts and comps - like we were VIPS! Hospitality to the max and so festive! Stay the weekend if you can - even decorated rooms - the best in Tucson! Thank you

Svetlana T.

5/5

We stayed from Sunday to Monday, and the hotel was nearly empty. The food at the Grill during breakfast was surprisingly good, and the staff were warm and attentive.
The highlight of our stay was the flowing river swimming pool, where we spent a few hours relaxing on inflatables, drifting along with a view of the saguaro cacti.
By the way, the margaritas and tortilla chips with salsa were fantastic! We also spotted a group of deer casually wandering around the golf courses.

Patrick M.

5/5

The room, service and location were phenomenal! The resort fee, the parking fee, the internet fee were outrageous. If you've got money to burn this is the place to stay. The restaurants are amazing, except they got rid of a spinach quinoa salad that was the best! That made me mad.

Alison P.

5/5

Thank you to the team at JW Marriott Starr Pass for an absolutely fantastic experience during the Christmas holidays! The hotel is in a gorgeous location, everything was very clean and service was awesome throughout our stay - especially the front desk staff and breakfast servers. Even when the hotel got busier, we always felt well taken care of. We will be back!