Japan Experience - Long Beach, California

Japan Experience

Japan Experience is a renowned tour agency that specializes in providing exceptional travel experiences to Japan. With its headquarters located at 100 W Broadway #3000, Long Beach, CA 90802, United States, the company has been serving clients from around the globe for several years.

The agency offers a wide range of tour packages that cater to various interests, such as cultural experiences, historical sites, and natural beauty. Their knowledgeable and friendly staff is always ready to assist clients in planning their dream vacation to Japan.

Specialties and Services

• Customized tour packages
• Guided city tours
• Rail and bus ticket reservations
• Accommodation arrangements
• Assistance with obtaining visas and travel insurance

In addition to their main services, Japan Experience also provides wheelchair-accessible entrances, ensuring that travelers with disabilities can fully enjoy their vacation.

Testimonials

The company has received 16 reviews on Google My Business, with an average rating of 2.9/5. Many clients appreciate the personalized attention they receive from the staff and the unique experiences offered by the agency.

Overall, Japan Experience is a reliable and experienced tour agency that aims to provide exceptional services to travelers visiting Japan. With their expertise and dedication, they are well-equipped to help clients create unforgettable memories during their stay in this beautiful country.

👍 Reviews of Japan Experience

Vicky T.

1/5

I ordered my JR passes with this company and even paid for expedited shipping. An email was sent to be the next day saying a label has been created. It is days before my trip and the passes have yet to be sent out for delivery so I decided to go to their office in Long Beach. It was impossible to find the office. I walked around the area and could not find the office for the life of me. I emailed them asking for a refund and thankfully they did. apparently there was an influx of orders before the price increase so they couldn’t keep up. Right…..there are a lot of bad reviews about them on here so I would not recommend ordering from them.

Jordon M.

1/5

If you buy vouchers from them, be 100 percent certain you'll redeem them. I didn't use mine, and despite returning them 6 months ago (per the company's instructions) they have still not issued a refund. Honestly I wish I would have just forgone the vouchers and bought the passes at the airport on arrival. You pay a little more, but the service is worth it.

Sebastien L.

1/5

Terrible customer service myself and my significant other bought our JR passes from this company but they ended up attempting to stiff us with the 15% cancel charge even with all the events currently going on in Japan. Stating "japan is fine so we don't have to give you a full refund" right as Hokkaido is in a current state of emergency and other companies are enacting thier goodwill policies. Too bad these guys don't believe that either or seem to be informed about current events. Stay away and don't order from this company!

Ervin K. G.

5/5

I have worked with Japan Experience the last couple of times going to Japan. I used them for my accommodation and pickups to/from the airport for my 4-week stay in Japan. They were professional, attentive, and respectful. I plan on using them again soon!

Maria S.

1/5

My pass was lost in the mail. I emailed the company and started a claim with UPS as well. The company send an email back asking me to check my neighbor's mail. I'm leaving to Japan without our passes or a refund. Don't buy from them. The customer service is terrible.

Matthew W.

3/5

Ordered a rail pass from them and decided to pick it up at the office in Long Beach since I live here. Been waiting in the lobby for 30 minutes now, and I have had the receptionist contact them twice. Not really sure how a company can treat a customer like this.

Juan I. B.

1/5

Phone numbers aren’t working, they haven’t got back to me by email since I mailed them 2 greencars and 2 SUICAs to get a refund

danaan F.

5/5

Great! Frank was so helpful. He gave us a bunch of recommendations of things to see on our trip to Japan. Definitely the way to do it!