Inn at Lake Washington By OYO I-405 - Renton, Washington

Angel B.

All staff i engaged with during our stay were professionally above the Bar. Room is clean and a great deal. I felt safe with my son while staying here because of the staff diligence with parking passes and and guests really ensured the people on the property were guests and not just hanging out. Lot was well lit and there was no incidents during stay. Rooms were clean. The new management here has been great! I will be staying here again! Thanks for making my family feel safe and relaxed for our visit.

Kefin

EDIT: ***Look at their reply below, which only shows a boilerplate response. If they are willing to resolve it, they should've reached out to me directly. I have called them and they said there is nothing they can do. They have my contact info etc. Simply put, my point still stands, they do not have a good intention to return my security deposit. ***

Put a two star so people read. The room itself is not too bad, but it is not great either. We stayed for the night while we were enjoying the mountains east of Seattle.

Do not stay here, they will not honor the $100 security deposit return. I was accused of smoking even though I am a non-smoker and I am willing to be tested for whatever. I asked for proof, of course they cannot send it, or if they send they can make up evidence. If you do not care about losing $100 bucks, then it is an ok place to stay for the night. I learned my lesson, hopefully you learned something from me. Cheers fellow travelers!

Additional notes: I think check-in is not 24 hours. I saw some notes late at night put by people desperatly wanting to check in on the front door of the reception desk. So, keep that in mind.

Angela C.

I travel a LOT. When it came to the Seattle area I found this to be a great deal. I tried multiple B&Bs as I wasn’t going to spend $200+ a night for a hotel. The B&Bs were okay, but this place offered so much more and for less. I’m close to everywhere I need to be, Dino’s is fantastic (best burger I’ve had in 3000 miles), there’s a mini-mart, Starbucks, Subway, spa, etc all next door. Plenty of parking. I suggest when booking to get 3rd floor as the beds seem nicer. Staff are wonderful. I’ll continue to stay here with each visit.

Connie B.

i have to leave an honest review and I had a terrible experience here.
I’ll begin with booking: OYO and their booking info never match. I clicked on one bed every time on my end and it always came up random on their end.
A person in front of me paid through OYO and the hotel didn’t receive payment so she had to find a solution for her and her child. They said it was out of their hands even though she showed proof
The rooms: every last room I had was dirty. Dirty carpets, dirty floors, toe nails, already stained towels AND THE BUGS there were stink bugs and ants infesting the site. I got sick two times that they had me switch rooms and both times they had strong smells. There’s also a heavy wet dog smell coming from many rooms. Ceilings falling apart, damages all over the room, broken showers, leaking plumbing and piping, the heater leaked inside I can go on forever about the broken furniture, the internet and tvs not working, people fighting, children endangered, police serving warrants, I could go on and on
RoseMarie : the absolute worse front desk manager you could ever run into. One of the first nights we stayed I called the front desk to ask if they had breakfast and with a nasty tone she said “no we don’t” and hung up before I could ask for housekeeping. You have to call housekeeping 2-3 times a day if you want them to come or they will dismiss your room because they are the most understaffed hotel we have ever been to.
Rose Marie has also gave me a nasty attitude when she got confused because AGAIN OYO bookings never match what’s in the hotels system. She has also made it seem like she was doing us a favor for not wrongfully charging us $90 from a separate booking she accidentally made.
Everytime we went in office she asked us questions that didn’t make sense confusing us with other rooms and if she’s in the office it’s almost guaranteed that housekeeping won’t show up.
Yesterday we had to pull the GM aside because a man walked into the office with a bleeding foot. Rosemarie’s first reaction was to make a face and ask “I’m sorry are you BLEEDING” Gesturing for him to step back as he asked for coffee
The GM started asking the man about getting him a bandage while I mentioned to her that she probably made him feel bad. She has a very smart mouth when she speaks back with a nasty tone. She started shouting over the GM asking the man if he needed a bandage because of what I said, got some sense into herself about helping the man but shouting over the GM when he already grabbed the bandage for man was obviously not genuine. My partner asked if that was her name on the wall, I said yes and she chimed into our conversation with a smart mouth saying “YES ROSEMARIE THATS ME” and gave a crazy smile.
Very antagonistic, childish and again the smart mouth at work?
The GM came back and she went back to assisting us but I spoke with him first.
The next day we came to check out and she whispered in ceces ear that she would check the room.
We tried to check out per usual but a man came in the office livid because they had wrongfully charged him for towels they did not take or damage. Another woman recently came in also outraged because they had charged almost the whole security deposit wrongfully for towels she brought to show them that were still in the room.
Mind you we have been asking for housekeeping for days and they never showed.
Rosemarie sent cece pictures of 2 towels and a pillow case that looked heavily edited to tint some regular wash to look more exaggerated to attempt to charge us for more towels than she showed and the drool on the pillow case.
I asked how to dispute this because she didn’t even take pics of everything she charged us for and was obviously exaggerating in a disgusting attempt to deter us from coming back and we will do just that if management allows this kind of petty childish spiteful behavior
We look forward to speaking with management tomorrow hoping to correct Rosemaries behavior mistreatment and false charges and immature behavior and spiteful demeanor.

Julian B.

Any grievance that you list you get a reply back from the hotel who's monitoring the reviews stating and requesting that you email them at a particular email address and the day will definitely address all your concerns and needs. That's a lie and couldn't be further from the truth as I've emailed them twice it's been 2 weeks no response. Going on a month and a half and still haven't been able to get my security deposit back. It's a front desk of the hotel is so tired of dealing with it they literally will not answer my phone calls and I have to call from a different number to get them to answer. Not only is the hotel a joke but the whole Corporation is as a whole. Oh yeah and don't even bother trying to call guest relations they don't really have one they just give you a number to call and then you call it and it's a number that doesn't do anything. If you mind not getting back your security deposit for no other reason than that they can't figure out how to reimburse you for it then I highly suggest you don't stay here. Oh and let's not forget the $55 I had to pay for a background check to be able to stay at a hotel it's about the lamest thing I've ever heard.

Ziyue M.

I rate 0 for service and room. The location is good for me. This hotel is the worst one I have been to. The rooms smell like stinky feet and Disgusting 🤢. Someone should be in the front desk from 7 am in the morning, but until 9 am( based on a few calls made and manager does not answer at all) one person shows.😡🤬😡😡😡 the service is really bad, I hope they can improve, i know the price is low, i can understand There is no breakfast included and the facilities are not perfect and new. But at least you have to be honest, you have to do what you said.( You told me you will show after 7am, and you put a sign show that someone will be here at 7 am.

travis P.

This picture makes it look like a nice place. When in reality the rooms are dirty, 1/2 the TVs don't work, the ones that do work are pieces of junk. My room got broken into once, the hot water didn't work in my room and they booked me in it anyways. I used the hand towels normally and they charged me $24 dollars even though they could have easily been washed. Worst staff of all time and they close at 10pm so if you get locked out your screwed

Jay B.

Place is great staff is nice but after 3 weeks I am still trying to get my security deposit back. I feel as if I'm getting the run around and no one has a good answer as to why I haven't received it yet. $200 right now is alot of money to be out for no reason.

Addition so i did what you suggested it's been 3 days and still no response. This company is a joke.