Houston Saigon Travel - Houston, Texas

Overview of Houston Saigon Travel

Houston Saigon Travel, located at 11360 Bellaire Blvd # 780, Houston, TX 77072, stands out as a premier cruise agency with a specialization in travel services, particularly for Vietnamese expatriates and enthusiasts. With a phone number 8323512388, potential clients can easily reach out for more information or to initiate travel plans. The company's presence is reinforced by its official website, which although not provided here, likely offers a comprehensive view of their services and offerings.

Key Features and Services

• Cruise Agency: Houston Saigon Travel specializes in arranging cruise trips, making it a go-to destination for those seeking unique travel experiences across seas and rivers.
• Wheelchair Accessibility: Recognizing the need for inclusivity, the agency offers a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a smooth experience for all customers.
• The company prides itself on having staff fluent in both English and Vietnamese, which is particularly beneficial for international clients. This linguistic capability opens doors to a more personalized and efficient service.

Location and Accessibility

Situated in the bustling city of Houston, TX, Houston Saigon Travel is conveniently located at 11360 Bellaire Blvd # 780, Houston, TX 77072. This central location makes it easily accessible to a wide range of potential clients looking to plan their next voyage. The wheelchair accessibility features are a commendable addition, highlighting the company's commitment to serving all customers.

Customer Insights and Reviews

Based on the 35 reviews available on Google My Business, the average opinion of Houston Saigon Travel is a respectable 3.5/5. While some reviews suggest that customers should expect a more direct service style without the traditional welcome, the emphasis on efficiency, especially in obtaining visas quickly, is notable.

• Customers appreciate the speed in obtaining visas, highlighting the company's efficiency and reliability in navigating legal requirements for travel.
• There's a note about not expecting a stereotypically American "smile-filled" service, which some may find more suited to business-oriented travel rather than leisure.
• The ability to communicate in both English and Vietnamese adds a layer of convenience and personal touch to the service.

For prospective clients, it's important to approach Houston Saigon Travel with clear expectations regarding the service style and language capabilities. While they may not offer the quintessential American customer service experience, their focus on efficiency and accessibility makes them a strong candidate for travel-related needs, especially for visas and cruises.

Recommendations for Potential Clients

1. Preparation: Before visiting, ensure you have a clear idea of your travel plans and requirements to make the most of your time with the agency.
2. Expectations: Be aware that the service might be more direct and less focused on traditional hospitality. This is likely due to the agency's focus on service efficiency.
3. Visa Needs: If you're looking to expedite a visa, this agency is certainly worth considering, given the positive feedback on their efficiency in this area.
4. Contact: Utilize their phone number for inquiries or to book your travel needs. The wheelchair accessibility features are also worth noting if you require them.

👍 Reviews of Houston Saigon Travel

Trick S.

5/5

If you need a Vietnam visa FAST, this is the place to go do it. Got mine within days!

I don't know about any of their other services but don't expect American style service where they greet you with a smile, expect a more "in and out" style and just know what you want before coming in.

They have both English and Vietnamese speakers.

Thanh T.

1/5

As another has said, this place is not professional. I called to ask a simple question: "Do you charge a fee to book a ticket?" or "Does it cost extra to buy a ticket?" I phrased it several times so that the agent could understand. The agent on the line kept thinking that I was asking how much a ticket costs. She kept asking me "Where do you want to go? When do you want to go?" She would not give me a yes or no answer about an agency fee and insisted that I give her all these details, then she gave me an estimate for the cost of the whole trip. I asked her once more after I told her about my trip plans whether or not they will charge an agency fee, and FINALLY she said no. That's all I needed to know. I decided not to use their services because I would rather not deal with people who could not communicate basic information, and it was cheaper for me to buy a ticket online.

Han T.

1/5

Very unprofessional. I came here to buy a plane ticket for my aunt and they made me wait 3hrs until giving me a plane ticket. Also, I told the owner specifically that my aunt wanted to have a transition from Vietnam to Dallas airport and then to Missouri city. However, the lady bought a plane ticket for my aunt that had transition airport in Detroit. I found out the problem and we had to a separate ticket. She did not mention about doing visa for us even though every all the agencies do that. Very disappointed for bad customer service. Do not go here unless you want more problem.

Nobody B.

1/5

These people are a bunch of crooks. We booked the tickets and was told that tickets could be refunded without penalty for medical reasons. We submitted the information and they wanted different type of documents. Do not do business with these people.

SeanC M.

5/5

Got the 5 yrs visa through them. Easy
and efficient.

Cindy N.

1/5

Never answers the phone and can’t leave a message because there is no voicemail box set up!!!!!

Minh L.

5/5

Service is good. Agents are nice!

Stephen H.

5/5

Very friendly and helpful staff