Holiday Inn Express & Suites Moreno Valley - Riverside, an IHG Hotel - Moreno Valley, California

Michael D. M.

This was a pretty good establishment. The staff was nice and was able to address any problems that I had. The rooms were pretty clean and although there could be some upgrades, it wasn't bad at all. I must say, I don't know why these establishments keep using the refillable shampoo, body wash, and conditioner. I have seen the 20/20 episodes about how disgusting they could be and how people manipulate them. I always bring my own soap and shampoo. If you do need something though, like you forgot your toothbrush or your shaving cream, they will take care of you.

The lobby is pretty spacious and there's always somebody there to help you. I went down to get a cup of coffee around 4:00 a.m. in the morning and it was empty. I am sure that I could have asked somebody at the front to refill it, but it wasn't a big deal. I figured that they would have coffee for people ready around 5:00 a.m. in the morning. The big thing is that, they have coffee 24 hours a day.

The breakfast was good and the staff was attentive to make sure that it was always stocked and ready to go. I took some yogurt and a banana to go. Sometimes those places can get crowded during the breakfast time, but this one was set up pretty well.

There are a lot of establishments around this hotel to eat or get some munchies, like a gas station store. The bummer part is that most things close around 8:00 p.m. or so. Which is kind of dumb, but I guess that's the world that we live in now after covid.

If you're looking for a good place to stay, this could be the one. It's situated in a decent part of town and you feel safe. There's plenty of parking.

Uncle K.

The Holiday Inn Moreno Valley has newly renovated, clean rooms. The beds and Bathrooms were clean. The breakfast was good, especially since it was free. The Front Desk staff was very kind and worked collectively. This hotel is located inside the mall. So it has a restaurant and coffee shop in the parking lot. The hotel area is clean and safe.

JennJ

My first time staying here. I was impressed with the staff and how prompt they are. The room was clean and comfortable! Complimentary breakfast, I actually liked the turkey sausage patties!
Good food.
Overall, I would stay again and reccomend to anyine traveling to or through Moreno Valley.

Hadas

1. We registered as 4 (2 adults and 2 small kids) in the reservation, and yet, upon arrival, we did not have 4 clean towels as expected.
2. The next day, we did not get house keeping (although we left the room around 9 am) and after a long day outside, we came back to the room and saw no one cleaned it.
3. One time I came to breakfast just before it ended and asked for milk. The employee from the breakfast team told me there is no milk left. Afterwards, my husband asked from the front desk and they gave hime a small milk carton as the ones served during breakfast. Obviously, I felt mistreated.
4. There were no detergents in the guests laundry room and we were told by the front desk employee to purchase for detergents ourselves
5. We were told the manager authorized to compensate us and refund us for one night, but before checking out, the front desk employee told us he is not familiar with that at all.
This hotel has a huge potential but fails to supply basic services for its guests.

Beastmode

Staying here was absolutely amazing. The staff was great and very nice. The room was amazing. Its in a great location next to the mall and plenty of places to eat. I cant complain at all.

Devil00

Front desk staff were so nice and helpful. I loved our room, the layout of the hotel, proximity to everything. Overall, a good 9.5/10 from me. Breakfast was good but I feel like the choices could’ve been better and the pancake machine was broken lol. Honestly it’s such a minor thing though. My bf and friends and I are gonna come to this hotel from now on for ESCAPE. Thank you Holiday Inn ◡̈

Eagle786

I loved staying in this property. Clean and comfortable room and seem less customer service. Bath room size was large and plenty of room to move. Also, the bedding and pillows were very comfy.

likethisanna

Booked my stay at this hotel last minute and I was surprised that the price was pretty reasonable. (Booked through the IHG One Rewards app) The room was clean and spacious, and the bed was super comfortable. I ran into an issue when my room key card stopped working at one point and the lady at the front desk resolved the problem quickly. They also offer free breakfast, but the selection could be better. However, the cinnamon rolls…ALWAYS get the cinnamon rolls, if you haven’t already. BOMB.

Overall, I had a pleasant stay, as usual, just like my other stays at different Holiday Inn locations. They always meet my expectations and don’t disappoint. Of course, I’m coming back.