Holiday Inn Express Northern Lights Inn - Fort Wainwright, Alaska

Alex M.

i checked in on Dec 2-6, four nights. i checked late and was assisted by Miss Suleyka and Denisha. This two receptionist was very professional in entertaining and attended my needs to check in. It happened also that this two awesome receptionist was the one that check me out, again the professionalism was great. they also suggested some place to eat. Thank you Miss Suleyka and Denisha you two made my stay. I would also like to commend Miss Rayne for awesome service in my room and attended all my needs and toiletries. Keep up the great work and thank you.

Laura

It is a nice room and great that they are dog friendly. We were here for 2 weeks and Danielle did a comprehensive clean even though it wasn't on the scheduled day. I really appreciate their extra help during a long move.

MacKenzie S.

We recently stayed here for a little over two weeks and while the staff was wonderfully friendly, a lot of the amenities were lacking in cleanliness and housekeeping left much to be desired. We had a standard room for a family of three (my husband, myself, and our toddler) as that was all that was available at the time of our booking. Housekeeping came by once and since we were in such tight living quarters, finding places to store our things was difficult, and our toddler would leave toys out. I understand that because of personal belongings, the floors couldn’t be tended to and the bedclothes couldn’t be changed, but in our whole two week stay, they took trash out once and replaced towels without having to be asked to do so once. I tried calling down to the front desk at one point to ask for new sheets, as I had noticed a stain on our current set and I wanted to get that changed out, and I was told that housekeeping had left for the day and there was nothing they could do until tomorrow. I ended up walking down to the front desk the next day (after housekeeping left and I was still presented with no new sheets that day) and complained that I was having to wash sheets on my own and we have received no communication from housekeeping. I was then given a new set of sheets from the back office by a front desk worker. After I made the complaint, housekeeping only came by twice and we still ended up having to ask for things to be given to us such as new towels and toilet paper (which are cleanliness things that are unaffected by the personal clutter of the room). I find myself to be a fairly adaptable person, I even bought a swiffer mop and lysol to ensure the cleanliness of the room was maintained as much as I could, but the lack of communication beyond a card left on the bed stating they couldn’t change the sheets because of personal belongings being left on the bed is sub par in my opinion, as this still has no effect on other housekeeping things such as towels and toilet paper.

Aside from my issues with housekeeping, the overall stay was a pleasant experience. Breakfast was great with lots of options, staff was friendly and helpful, and the location was very convenient. The wednesday dinners were a nice touch, and the extra points added to our account for the A/C issue was nice. Overall, not a bad stay but it could have been better.

Kevin W.

My stay at Holiday Inn Northern Lights was incredibly disappointing. The air conditioning throughout the entire hotel was broken, leaving us sweltering in discomfort. Despite multiple complaints, there was no effort to fix the issue or offer any alternative solutions. Additionally, the laundry facilities were poorly maintained, with several machines out of order and those in use in need of cleaning. The lack of concern from staff about these basic amenities was truly disappointing. Overall, a frustrating and uncomfortable experience—I would not recommend staying here until significant improvements are made.

C A. B. B.

We stayed here for a leisure trip to AK and although it was busy, the staff was wonderful and helped us with requested accommodations, not to mention local Fairbanks recommendations for eats. We enjoyed the rooms, the hospitality, and having the commissary right there was nice, too. Thank you for doing your utmost to support our military families, whether traveling for business or some much needed downtime. We will return if ever in Fairbanks again!

Veronica R.

We had a wonderful stay at the Holiday Inn.  The staff is very friendly and welcoming. The hotel is very clean and the amenities are well taken care of.  The cleaning staff does a great job.   The front desk staff are knowledgeable and willing to help in any way they can.

Breakfast and Restaurant
The breakfasts are great. They offer nice, well rounded options. There are warm options and cold options.  We love the sausage and biscuits as well as the omelets.   There are eggs, fresh bread, yogurt, cereal, fruit and muffins as well. This is nice because many hotels do not offer breakfast at all.  The hotel does not have a restaurant, but the hotel also provides dinner once a week on Wednesday, which was a pleasant surprise.  The dinner on Wednesday is great.  The meals range from brisket stew to potatoes au gratin. They do sometimes run out of certain items for breakfast.  This is due to the challenges with shipping stock to Alaska and out of the hotels' control.

Cleanliness and Laundry
We stayed in two different rooms during our stay.  Both rooms were well equipped and clean. The sheets were fresh and the towels were clean.  The floor looked great, I have no complaints. As an added bonus, we were given soap, shampoo, body wash and conditioner as well.  They offered to clean our room once per week, however, I would rather clean my own room so I regularly declined. When they did clean our room, they did a fantastic job.  I have no complaints.  You can ask for the schedule at the front desk so you know when they are planning on coming in.  You can also request a specific time that works for you if you do not want to wait for them to come by. They restock the rooms at least once per week.  We ran out of a few things before our restock day and just ran down to ask the front desk for more. Every floor has a laundry facility, which is a very thoughtful amenity.  The laundry room is kept clean and even has a utility sink for tough stains.  Each laundry room has a set of 2 washers and dryers.

Location and Property
We enjoyed the view of the sunrise and sunset from our room.  The inn is walking distance to the commissary and exchange, bowling alley, gym, library, MAC Bank and the welcome center. It is in a very convenient location if you do not have a car.  There is also a Burger King within walking distance.  Additionally, there is a play structure outside for the children which my children played on even in the snow.

Office and Gym
The hotel offers a convenient office and gym.  The office in the Lobby is well taken care of.  There are two computers with printers for public use. The gym has an elliptical, a treadmill and a bike. There is a television in the room, water and towels.  There are also games at the front desk that you can check out to play.

Service and Staff
The staff is very responsive to any maintenance requests. We had a light go out in the room and it was taken care of that day.  They are all incredibly friendly and went above and beyond to make us feel comfortable and help us to have a nice stay.  We are so grateful to the entire staff for all of the hard work that they do to make our stay so comfortable.  Thank you for all you do!  I highly recommend this hotel and will definitely stay here again.

Jennifer C.

My two week stay here was kinda disappointing. Their policy says they clean rooms twice a week, one full clean and one partial. They only cleaned my room once the entire time. I had to ask for more toilet paper twice and I took out my trash every day since they weren’t doing it. On the plus side, the room was spacious. Kitchen appliances and silverware were included. The breakfast was okay and I used their business center twice to print some paperwork. The hotel is right across from the PX and gym which was super convenient.

Erik R.

Someone said "Alaska doesn't care you you are, its trying to kill you; Alaskans don't care who you are, they got your back - its the only way to survive".
I have found this to be true. While staying over the winter it got down to -50 degrees, a temperature that kills your battery, even if its plugged in. When that happened, the desk offered me their jumper pack because... they have my back.
When my daughter was visiting and had her 10th birthday, she felt very lonely. She was seperated from the grandparents, her friends and what is sometimes considered "survivable weather". But the hotel staff found out about her birthday and late at night decorated our door with streamers and balloons (my daughter's favourite things). You should have seen her eyes when she discovered it in the moring!
Sometimes it feels like Alaska is trying to kill us, but when I come here it feels like someone has my back for the important parts of my life. And I am so grateful.