Hilton Garden Inn Yuma Pivot Point - Yuma, Arizona

Chelsea K.

We have stayed here two years in a row for a family reunion. The location can’t be beat. The pool was warm(er) this year which enabled us to have some really fun swimming days. But the main thing that really made our stay amazing this year was that CAMILLE at the front desk was awesome. She would greet us by name and felt like a friend by the end. She worked so hard to make sure we were taken care of. One late morning I asked about coffee but it had already been put away, so she made me a special cup from her keurig. Little things like that really make such a difference.

Michelle R.

I was very impressed with this hotel. The staff was very friendly and helpful. Every area that I was in, including my room, was very clean. Because I was traveling alone, I wanted a place where I felt safe. This is a great place for that. |The fitness center has a nice variety of ways to stay fit. At a first glance, it looked small, but there were several ways to get in cardio in addition to various weights and tools for stretching. As a traveler, that was helpful. |I did not eat at the restaurant, but it looked nice. They also have a nice selection of healthy grab and go food items. |If you are traveling to Yuma, I highly recommend this hotel.

Glenn S.

I am extremely disappointed with my experience at this Hilton, having accumulated over 200 stays. The management team demonstrates a lack of courtesy and inadequate customer service skills. Notably, the same General Manager oversees the adjacent Home 2 property. I strongly advise prospective guests to explore alternative options, as the management team has exhibited dishonest behavior, failing to fulfill commitments. I am still awaiting reimbursement of $250, owed to me due to overcharging. Furthermore, I have requested a call from the owner, which has yet to occur. Unfortunately, this establishment has failed to meet expectations twice, first with a malfunctioning refrigerator that resulted in over $500 in losses, and subsequently, with management inquiring about my medications, a clear violation of privacy laws. I recommend exercising caution and considering other accommodations.

Brian F.

I've been staying a the Hilton Garden Inn in Yuma a few nights every year and they have never let me down. This hotel is probably one of the nicest in Yuma. Every amenity is great. I especially enjoy the full breakfast and pool facilities - it can get hot in Yuma! Their fitness center is will appointed and clean too!

James B.

One of the worst hotel staffs i have ever stayed with. Over 100 times in Hilton and i have never dealt with a more rude and disrespectful staff.||We also confirmed they were going through our things while cleaning. If you want to stay anywhere else i promise it would be a better choice

Chris M.

Clean rooms and decent facilities, but they charge for every, little, thing-and it's a lot. For how much they charge to stay per night, breakfast at a minimum should be included. Instead it's over $20/plate for what equates to a standard (and free) continental breakfast at any other hotel. Even just cereal and fruit is about $12/bowl. Absolutely ridiculous. Will definitely not be staying here again and will likely re-evaluate any future stays at other Hiltons if they follow this same practice.

Peter A. M.

Decent room. Clean. Not far from Old Town Yuma. $5 drafts at happy hour (5-7pm) Breakfast services was $$$ ($13 for cold cereal, coffee & oatmeal.) Check the ice machines, some are pretty grody. Also room noise from other rooms was above average.

John S.

So, I stayed at this location for 2 nights. Despite having my Hilton Honors set for "High Floors", my room was on the first floor and didn't feel very secure. I felt very unsafe in the room, especially with homeless and drug addicts nearby.

I arrived just after 11 p.m., and by the time I woke up at 8 a.m., I was covered in hives despite my normal allergy medicine routine. Even with stronger doses of my allergy medication, the hives got worse before I left.

The first day, I had some online training to do and connected to their wifi. It was so slow that it took 12 hours to complete 6 hours of the training. The wifi kept dropping out, the network hardline in the room didn't work, trying in the business center made zero difference as the hardline ports still didn't work and the wifi still kept crashing, and even paying the $6 for upgraded internet made no difference. The last 4 hours of the training was done on my phone's hotspot and only took 4 hours.

I never got to spend any time enjoying Yuma because of the horrible internet. NEVER GO HERE IF YOU NEED TO USE THEIR INTERNET.

The parking when I arrived was absolutely packed. I had to wait for a car to leave to get a parking spot.

I never paid for their food because the prices were ridiculous. I definitely would never walk anywhere from this location because of the homeless and drug addicts near the hotel, the heat, and the distance to any place you may want to go.

Overall: Never stay on their 1st floor, do not be surprised to wake up with a rash/hives, and definitely do not go here if you need to use their internet.

It definitely seemed much more like a young, getting drunk, and partying hotel than a good business hotel.