Hampton Inn & Suites Manteca - Manteca, California

Mark R.

Booked for the week. Seemed like a "safe" location, but took precautions with our gear in the car as well. Close to a few restaurants, cinema, and Bass Pro!

Rooms were clean, staff was friendly. No issues, would stay here again.

Trina B.

Checked in and discovered yellow, crusty vomit on our sheets. Housekeeping came and changed the sheets. But, insisted the room was clean because she saw a housekeeper in our room earlier. We notified her that our air conditioner was not working. She called maintenance. Maintenance came and after trying everything could not get it to work. He suggested because it was cool outside to open a window. Open a window We were on the first floor. Is that safe He told us he would notify the front desk that he could not fix the air conditioner. We went out to dinner and came back because it was hot in our room. I am disabled and have a permanent disabled placard. We park in a disabled parking spot next to the pool and I hear this woman cussing next to us. She was smoking and guess what She was wearing a Hampton Inn shirt!! It was an employee. Wait, it does not stop there. She asked us to move because her son was coming to give her truck a jump because it would not start. My husband tried to be nice and moved to to another parking spot further away. Unbelievable!! You don’t ask a disabled person to change parking spots. Next morning, breakfast was just ok. Gravy was runny and biscuits hard. Went by the front desk and reported what happened with our sheets and air conditioner and asked for a partial refund. I told him maintenance was supposed to notify the front desk. He told me the night shift left him no notes. Total lack of communication. He told me because they already charged my card he could not do it. He offered me Hilton honor points. I went back to our room and my husband was in the shower and discovered the shampoo conditioner completely empty. Went back to the front desk. He gave me a refill dispenser. I go to take my shower and guess what No conditioner. Completely empty!! There is no way anyone cleaned our room. No way at all. They should have checked the shampoo and conditioner levels. I am shocked at the staff. Housekeeper sticking up right away for who ever supposedly cleaned our room instead of reporting she would speak to the employee. Maybe the employee needs to be retrained? Maybe her work needs to be double checked when done? Maybe we should have been offered another room when maintenance could not fix our air conditioner? Maybe staff needs to be retrained in how to treat customers. Not cussing around them and asking them to move out of their disabled parking spot. I want a full refund and hope improvements are made with staff at this location.

Jeff S.

This may have been the best hotel experience I have ever had. My room was spotless, the staff was incredibly kind and helpful. I booked through hotels.com and needed to add a day and they walked me through the entire process and made sure I could stay in the same room. The continental breakfast was tasty and available every day. There’s a nice little pool and hot tub that were clean. If you want to work out there’s a fitness center as well. Lastly, the location is a huge draw as well. Safety isn’t a concern. There are many restaurants within walking distance and a huge Bass Pro Shop across the street.

AJ P.

Booked a room for my dad and called to verify room. Glitch in system caused the room to be booked twice. I spoke with Karin and she was able to correct the situation and verify that my Dad was listed as an additional guest. She was very quick, polite and helpful. Amazing service. Keep hiring people like her Hilton!

Elizabeth L.

Don't be rude. It serves no one and you end up with a poor review. Thank God we were there for just one night.

The place is cute, it is pretty clean and our room was a decent size. It is an average room. Parking is easy. The place is safe. They have an outdoor pool which looked nice. We did not use it so I can't say much about it, but it looked fine. They have free breakfast in the morning and it was terrible. We had to go elsewhere for breakfast.

It is in a good location.

I will never stay there again. They are awful. We went to check in and of course we had reservations. Our room was ready, but it was not quite check in time yet so they made us wait. The customer before us was treated so badly. She had a service dog. She had a cane. She was disabled. First, she was rudely told 75$ for the dog. The woman tried to explain it was a service dog and thus no fee. They were just not having that. I thought she was going to start crying. It was all I could do to stop myself from teaching this obnoxious person law 101 as to service animals. I kept my mouth shut. They then told her she would get a different room because of the dog. Whether they ended up charging her I have no idea, but they treated her like dirt. That is not okay. Ever.

We got to our room and it was not fully cleaned. We called and they did it while we waited some more and some more. I finally asked about our room and was told it had been ready for some time and what was the problem. So nasty. I asked a question. I am not rude to anyone. This person was really testing my limit of how much I will tolerate.

At breakfast the eggs were just the worst. I asked if they could make more. "NO." is what I got.

The staff is just bad, the management clearly does not train anyone and I am just so done.

Cindy T.

Lovely hotel with a very friendly and helpful staff. Delicious breakfast, especially the pumpkin spice waffles!

Jordan K.

The rooms seem newly redone and smell fresh. The morning staff are very nice. The rooms are quiet enough and the other guests aren't loud. I stayed with my infant and the beds are suitable for him to sleep with me. However the night staff are standoffish. When I walked in they didn't look up from the computers until I was immediately in front of them. It was a quick interaction and the man offered no information (which room I'm in, where it or the elevators are, what time is breakfast, nothing). It was slightly awkward.

L

My husband and I had stayed here and had a bad run in with the lady Cynthia at the front desk. After reading the most recent review it sounds like we may have met the same people. When we walked in to check in she was completely rude and snarky towards us.
Once, when we were in the lobby, she had gotten off the phone and began loudly talking negatively about the person she was just on the phone with. The staff here are very unpleasant. The hotel its self was nice and the amenities were great however, if customer service is important to you while traveling, don’t stay here.