Four Points by Sheraton Portland East - Portland, Oregon

Harpoonarooney

The staff at the desk are top drawer!! Seriously, mates. I mean professional, knowledgeably proficient, and get the job done first try.
I rented a conference room so I have no input on rooms. They're just south of 84, so easy on/off and plenty of parking. The lot needs to be repainted so one knows where to park. Cars all over the lot at odd angles...
The place was clean. No spots on the glass, no crumbs or marks on tables, all lights work. It was comfortable and the slightest ask was accomplished quickly.
Great place honestly.

Adrian L. (.

After a couple of nights at this hotel the rooms were big and everything we were told by staff. Large bath room. Mini fridge large tv and few cable channels. The most important thing I was blown away was as we’re trying to check out everything that could have gone wrong did go wrong and Dana was the front desk employee that took all three of our calls basically waiting to be yelled at and told to leave. Dana was extremely understanding and very helpful with giving us a few options that worked with what we had going on. She was so polite even on her way out the door she had a huge smile and asked if she could assist us in any way. The employee that replaced her at the front desk seemed to be equally as friendly and helpful I would absolutely tell anyone to stay here.

Christi G.

Upon arriving the lobby smelled like a backed up septic tank, normally I would understand that things happen but there was no smell outside that would lead one to believe that there was a larger issue at hand. All of the furniture in the lobby was stained and very worn down. Upon going to the 3rd floor to our room we saw that the ceiling was visibly leaking in the hallway. When we checked in there was no mention of any possible issues or anything. The room was....ok. It was fairly clean but it was dingy and worn down. All of this would be fine if I had booked a motel 6 but something with the Sheraton name and Marriott attached does come with a certain standard that I felt was not met. If you can book on a night that's no more than $50, then fine but i recommend if it's more than that to keep looking. Also very loud. And every time someone opened their door it sound like someone was opening our door.

Rachael K.

So, when we first arrived, there was an issue with my I.D. I'm traveling from out of state, and expected as much. They told me I just needed to change the name I'd booked the room under. I asked how. I was told to call Expedia, as that is how I'd booked the room. Sure! What's their number?

Well, after finding two wrong numbers on Google, I told the clerk I wasn't calling any more random numbers. Then she magically found the actual number I was supposed to call on the reservation info they had for me. Incredible.

So we do that. I have issues with both Expedia knowing where to even send an updated reservation somehow, and the front desk clerk giving a shit at all that all 5 of us are waiting for nearly an hour to get our room.

So then we get to the room! I picked a room that said it sleeps 5, two queens and a pull out. Nope. Just two queens. I point out to them that that is false advertising, and that I need to be accommodated as such. I'm told that because I booked through Expedia, they won't do anything. They don't even offer anything. My mother in law asks if we could have a cot? No cots. Fine, just some extra blankets and pillows? We have to ask this? They knew we had five people while they refused to book the room for an hour. They said nothing. They did the bare minimum at all times to accommodate us at all.

Rude, useless staff who have no regard for the fact that they are falsely advertising what is actually available on their second party sites, nor do they care that their clientele has been misinformed. Don't come here.

Jodi E.

The hotel advertised a pool, hot tub, and free breakfast (which is what I based my search off of). When we arrived we learned the pool and hot tub were under construction (but other posts said the pool has been closed since covid). And they no longer offer breakfast. The room was freezing when we checked in. The toilet paper dispenser was broken, which wasn’t a big deal, but everything kind of added up for a disappointing stay. I will say the bed and comforter blankets were nice.

Aaron

Stay away from this hotel property. I booked a hotel room with handicap accessibility for my father and mother, and when we checked in the room hadn't even been cleaned yet. See the pictures, it's what we walked into after a five hour drive from Washington. The room was a disaster, dirty sheets, dirty towels, dirty bathroom,. The service was terrible as well. At first the woman who checked us in and moved us to another room, had offered us some complimentary snacks and drinks for our troubles and told me her manager would call me in the morning to discuss the situation. Her manager didn't call, infact the front desk receptionist in the morning was completely rude when I asked her about it.
Needless to say, I highly recommend staying as far away from this hotel as possible. It was a disastrous experience for us. My handicap father was forced to move to a regular room that placed his safety and health at risk. It is a hazardous place with the frost service.

M D.

The lobby frequently smells like raw sewage, and the halls even up to the 3rd floor. The tiles are currently cracking in the elevator and the rugs have many stains.
2/3 front end ladies were nice except one older woman working in the AM was not friendly at all upon walking in.
They keep the doors locked at night and can only enter with key card which is reassuring for the area.
I don’t think offer breakfast but there’s an Elmer’s right next door.
Not sure where the 3.9 is coming from.

Luke K.

Do you want a hotel that doesn't let customers sleep on the floor? Then go somewhere else. Expedia sold us a room that didn't exist (2 queens & a pull-out couch for 5 people), it took us 45 min to check in. The receptionist said nothing about our 5th person the entire time & when we came downstairs after seeing no couch, she told us that it had happened before, it hadn't been fixed, and offered to do nothing. We had to ask about an extra room for THEIR mistake (no), a cot (no), and we even had to ask for extra blankets so my brother could sleep on the floor, which is apparently A-OK with this hotel.