Firehouse Subs Charles Pointe - Bridgeport, West Virginia

Emily G.

This location is such a hit or miss, but mostly misses recently. Bread was not toasted even though I asked for it extra toasted in hopes of it just being even a little bit toasted. My sub was missing 1/4 of its meat as well. When I ordered this past Saturday, it was great. But when I had ordered it two months previously, my sub had two hairs in it.

Vanessa S.

I got the Jamaican jerk sub so crazy flavorful its my favorite sub ! Also my experience in this restaurant eawas ry top notch the crew and manager made me feel special and appreciated the crew and manager are always friendly work hard and provide a cut above the rest on customer service

Dean

Must start this review with the following ... while Firehouse Subs remains one of my favorite sub/sandwich restaurants, I feel that I must provide an accurate & realistic review of my experience at their Conference Center Way, Bridgeport, WV, location earlier today, 22 July, 2021.

I'll get straight to the point, this was without a doubt the worst experience I have had at any Firehouse Subs to date, and I have visited & reviewed many of them over the past few years. After stopping by this afternoon (register receipt shows a 4:15 p.m. transaction, but that was after I stood at the order counter for several minutes waiting for one of the four employees behind the counter to acknowledge my presence ... but I'm getting ahead of myself), I know waaaaay too much about the personal/social life of some of the staff, as well as knowing that one particular employee who happened to be late for work today is very immature and from my observations not a productive employee because he was more interested in standing behind the counter talking to a coworker and complaining loudly about not being invited to an afterwork event the previous night to celebrate another coworker's birthday while making sure she could definitely hear his conversation. Of course that may be exactly why he was late for work because she was having to wait for him to arrive before she could leave. But let's rewind to the point where I walked into the restaurant.

Initial impression after stepping inside was this place must've been slammed for an extended period of time before my arrival because the floor obviously hadn't been cleaned/swept for quite some time and a few tables needed cleaned. There was a table of four eating, single occupants at three other tables waiting on to-go orders, and four employees behind the counter, none of which greeted me as I entered but sporadically did greet a couple during my stay. I walked past their workstations to the empty order counter and stood there for several minutes before one employee told another to take my order. A very nice young man stopped what he was doing, removed his gloves and moved to the order counter where he promptly took my to-go order. After placing the order, I went over to a table to sit and await the order to be completed. From there, I waited for what seemed like an eternity for two subs to be made while listening to all the childish shenanigans of three employees (one that had just arrived late, one that was ending her shift, & one other mainly). After awhile, my name was called and I was grateful to pickup the subs, leave the building and return to my vehicle where we planned to eat.

Upon opening the to-go containers, my initial impression was this wasn't going to be a pleasant experience as I'd come to expect at Firehouse Subs. The folded liner paper covering only the center portion of the sub where it was cut in half was a new one. I even reviewed photos from other locations and the "norm" is for this to line the entire container to prevent the sub from laying directly on the container material. Next, it was obvious that the sub bread wasn't steamed or had any prep done to it prior to the warmed contents of an Italian Sub being placed inside. This made me wonder if the employee that was late for work and just stood behind the counter running his mouth was supposed to be prepping the sub roll? Anyway, the room temp sub roll was more difficult to eat and did not mesh well with the remainder of the sub. I'm fairly certain that the cold bread was responsible for throwing off the normal wonderful flavors you find inside a Fully Involved Italian Sub. This one was sub par in so many ways. The second sub was reported to be just as much of a disappointment as mine.

Unlikely that I'll return to this location in the future and can NOT recommend that you do either. Very disappointed!

Mindy C.

Really great location! We are traveling and stopped in at 3pm. The staff was very nice, it was clean and had a great atmosphere/decor. The food was fresh and delicious. They had the best gluten free sandwich bread option I have had! Also it looks like they just donated around 470k to the West Virginia fire department for safety equipment at the beginning of the year. I really appreciate charitable businesses. All around great experience!

Jordan D.

You guys need to fire the grumpy lady in her late 40's early 50's. Just sloppy and slow, 20 min to make 4 sandwiches, all 4 missing the pickle, all 4 togo boxes just gross with her dirty glove fingerprints and sauce all over them, watching her frown while making them and cutting them only to slam them in the box and close the lid with her sauce covered gloves smearing goo all over my sub box.. Just an unpleasant experience. She was the only old gal working lunch June 11th. I'm telling you she's not good, she already cost you this 2 star review, how many more are you going to take to keep her aboard. Nobody wants tu watch someone who's miserable at work make the food their about to eat..

Mark B.

Best meatball subs I have EVER had.

Love that they help firefighters in the community

H

Visited on 8/28/22, at 6:30pm. Not great for a typical Firehouse Subs fast food location. Food tasted fine, but the sub could have been built together a little bit better, however, this doesn’t really matter for a messy meal like a large sandwich. The employees could work on their customer service - if they were a bit nicer, this would have been a 5/5 rating review.

I’m not a very picky person, but I can recognize bad customer service skills. Employees were rude, jokes were made when customers walked in, and they were visibly annoyed to be there. This may have just been a bad night. However, someone who is in Clarksburg temporarily for work, this left a bad taste in my mouth. I hope others have a better experience.

Mary A. B.

Firehouse subs is a good place to stop for lunch or dinner! Every time you stop and purchase food, you support your local firefighters and first responders. There is a good variety of soup, chili, subs, and salads. The store is very clean. The staff is friendly.