Fairfield Inn & Suites San Bernardino - San Bernardino, California

TW M.

We’ve stayed in this hotel a few times because it is the closest one to our elderly parent who is in an assisted living facility. Their staff is always good, friendly and professional. Their breakfast is pretty good with decent options. Unfortunately this time around we got a room with mattress that needed to be replaced last year. It is uneven and way too soft. After sleeping on it for 3 days, I could barely stood up and walk. My lower back is so painful. Please replace your mattress. They’re not in good condition anymore!

Taylor B.

Absolutely awful from service from April at the front desk when I tried to check in. Called the day before and made a reservation, and when I drove over 2 hours to get there, I find out I didn’t have one! Apparently the person I spoke to was in training and didn’t do her job right. No apology or anything. Just a blank face with rude and condescending tone. Also when we left and turned the corner she automatically started gossiping about my husband and I. What kind of professional does that? The company should be ashamed of her, that’s how she takes care of members? With the experience we had we should absolutely get a refund.

Ri R.

Hello
I would like to thank "Will" for being so professional and helpful and for taking the time to research and answer my questions about the room I was looking to book. Thanks so much for doing such an excellent job!

Thomas K.

If your going to block people from using fire sticks at your hotel I'm going to talk to my company about changing hotels. I live in your hotel at least 3 nights a week. This is my home away from home. Sometimes I spend 12 to 36 hours at this particular hotel per stay. I don't feel at home here.

Ron M.

I recently stayed at the Fairfield by Marriott in San Bernardino, and it was the worst experience I've ever had at a Fairfield hotel. Despite the scorching 104-degree heat outside, the lobby and hallways were unbearably hot, feeling like 110 degrees inside. When I asked about the lack of air conditioning, a staff member told me they keep it off to save money. This is unacceptable and made the common areas extremely uncomfortable.

Upon checking in, I found welcome cards addressed to the previous guest, indicating a lack of proper cleaning and attention to detail. The WiFi didn't work because it kept saying my last name and room number didn't match, making it impossible to get connected.

The iron in my room was old and broken, with pieces rattling inside. Although the staff replaced it promptly, it’s clear the hotel is cutting corners on maintenance and amenities. Speaking of the staff, they were generally good in terms of service, but the building itself and the management’s policies are severely lacking.

To top it off, when I asked about extending my stay, the front desk attendant immediately said they were sold out without even checking the computer, which seemed very unprofessional.

Overall, this hotel does not live up to the Fairfield by Marriott standards. I would not recommend staying here until significant improvements are made. Marriott should seriously reconsider putting their name on this property.

Henry S.

Clean, friendly, and the rooms are laid out so that you truly have separated/isolated areas so the sleeping area and lounging area

Sadies A.

My boyfriend collects points with each booking he got this one for free .. Free breakfast, clean crispy bed sheets nice and quite

Dan B.

Room was clean and nice.
Good price but kind a bad area about a 2 blocks north of the hotel.
It’s California what do you expect