Eros Tours and Travel Inc. - Los Angeles, California

Eros Tours and Travel Inc.

Eros Tours and Travel Inc. stands as a recognized travel agency operating prominently in the United States, specifically within Los Angeles, California. Based at 117 W 9th St #307, this enterprise focuses on providing comprehensive travel services to a diverse clientele. Their core activities include serving as an airline ticket agency and assisting clients with broader travel planning needs, positioning them as a resource for individuals seeking assistance with flight arrangements and vacation planning.

Core Services and Specialties

The company's expertise lies in travel agency services, with a particular emphasis on being an airline ticket agency. This specialization allows them to handle complex booking processes, compare flight options, and secure optimal travel arrangements for their customers. They cater to both domestic and international travel needs, offering a range of services designed to simplify the travel planning process. The agency's focus on airline tickets suggests they maintain strong relationships with various airlines and travel partners, ensuring access to competitive rates and diverse flight options.

Business Operations and Accessibility

Eros Tours and Travel Inc. maintains a physical presence at 117 W 9th St #307, Los Angeles, CA 90015, making their services accessible to local residents and visitors in the area. The company's location in a major metropolitan area like Los Angeles positions them advantageously for both business travelers and tourists. In addition to their physical location, they offer online appointment services, allowing customers to schedule consultations remotely. This blend of traditional and digital approaches enhances customer convenience, accommodating those who prefer in-person interactions as well as those comfortable with virtual meetings.

Customer Feedback and Reputation

Customer reviews indicate a mixed experience with the company. While some travelers praise the personalized service and expertise of their agents, others have reported issues with communication and follow-through. The average rating reflects these varied experiences. Positive testimonials highlight exceptional service, such as an instance where an agent dedicated significant time to assist a family of five, demonstrating patience and thoroughness. These reviews suggest that when staff members are attentive and professional, the company can deliver excellent results. However, the average rating points to systemic challenges in service consistency.

Digital Presence and Marketing

Eros Tours and Travel Inc. maintains a professional online presence through their website at erostours.com. This digital platform serves as a central hub for information about their services, booking options, and company details. The website likely features travel packages, flight search tools, and contact information, enabling potential clients to explore their offerings at their convenience. The absence of a listed phone number suggests that the website may serve as the primary point of contact and information dissemination.

Relevance for Travelers

For individuals seeking travel assistance, Eros Tours and Travel Inc. offers a valuable service option. Their focus on airline tickets and comprehensive travel planning makes them suitable for those requiring detailed itinerary management. The combination of physical and online services provides flexibility, accommodating both spontaneous travelers and those planning well in advance. Potential clients should consider reaching out through their website to inquire about specific packages or services, as the quality of experience appears to vary based on individual interactions with staff members.

Industry Positioning

In the competitive travel industry, Eros Tours and Travel Inc. distinguishes itself through its location in Los Angeles and specialization in airline ticket services. Their dual approach of offering both on-site consultations and online appointments positions them well to serve the modern traveler's needs. While facing stiff competition from online travel agencies, their physical presence offers a personal touch that digital platforms cannot replicate. The company's reputation, reflected in customer reviews, suggests a commitment to service that varies but holds potential for exceptional experiences when staff members demonstrate dedication and expertise.

👍 Reviews of Eros Tours and Travel Inc.

Leslie E.

5/5

Kyra Singh did an excellent job as a travel agent on the phone with me helping to find the best flights for our family of 5. She was very friendly, helpful, and honest about additional fees and charges. She spent at least 20 minutes with me and had a fantastic attitude the whole time!! Thank you so much Kyra—your service was amazing! You literally made my day! You are next level! I wish you all the best in your career! Thanks again, Leslie

Lisa C.

3/5

This company charged my card and I NEVER booked a flight with them. I immediately filed fraud charge with my bank.
Well pleasantly surprised that after this review, I received a call from the company. I did in fact book a flight but the $25 charged for change of the flight, I didn't authorize nor initiate. Mr. Henry sent confirmation email that my refund for the $25 would hit my card within 5-7 business days. I appreciate the prompt response. Thank you Eros Tours and Travel Inc.

Bernard S.

1/5

This is the worst place to do business, I was not done right I was trying to get a refund on my flight because I got sick and I was telling them I could not travel because of illness they said to me to bad i despise the way that they talked to me I'm 68 years old and I don't know much about this new technology they did not honor the agreement. I need my money they tell me to go to the airline, the airline said Eros travel is responsible for the refund because they are the one that received the money all I want is my money back, I'm not asking for nothing that don't belong to, Just what's mine. I will not go away

Jamil K.

1/5

Stay away from this travel & Tour. It’s a pick pocket. I bought 2 tickets from them. The 1 I cancelled in 12 hours which should be fully refunded but they didn’t. The other I cancelled in a couple of days.
Besides the money they’d charged, charged my card for additional $ (“48.56 + 59.56 + 75.00”) as the service charges and didn’t refund me anything so far in 25 days.
I wish them the worst of luck. Check out in picture what they charged.

Tracy W.

1/5

SCAMMED ME TOO!! First red flag TODAY they hung up in my face immediately when I mentioned my FLIGHT CREDIT aka REFUND. (Well, I also brought the travel insurance for August trip but fell ill so cancelled. Wonder if that was fake!). September 2, weeks later, I tried to use my CREDIT REFUND voucher funds of $388 in for October round trip I found myself on the American Airlines (AA) website for $382 fare. Can't move forward per AA website without EROS so tried to work with them...but they fabricated a fare increase of $195. Incredible! I was on hold for an hour for some B.S. SCAMMERS.

Bob R.

1/5

This agency is a complete fraud. They don't even deserve a singe star . Delta airline changed my departure time from 515pm to 508pm and this travel agency charged me $75 for that change. I didn't initiate the change. The 7 minutes departure time change just (a reminder from the Delta airline) and they took advantage of it and charged my credit card 75 bucks . In effect whenever there is a little delay or change by the airline you the customer will be charged $75. When I called them they told me that my card was already charged so I can do what I want. I have contacted my bank for a refund ASAP COZ I DIDN'T AUTHORIZE THE PAYMENT.
Sad to say that this wasn't a new flight. Is the same flight with same ticket. I have got such bulletins from other airlines or agents as reminder with no chargeable fees more so $75. Those booking with you guys in future should be ready to pay $75 each time there is change by airline and they will be doing so at their own peril. What a scam they have been warned !!!

Sintayo T.

1/5

This company does not deserve a single star. I told the guy multiple times that I didn't want credits, and I just wanted a refund, and he just kept on asking to give me credits. When I called them a second time, they hanged up on me. Keep in mind, they make you wait 1 hour or more until they answer your call. Horrible experience overall! I was booked two tickets.one from Washington,DC to New York and the second one from New York to Cincinnati Cvg. I cancelled the first ticket they charged me $50 but I didn't get my money back and when I asked them to cancel my second ticket with $50 fees but his not willing.he told me to call American airlines when I call American airlines I gave them the 220 number they don't even know the number.220number is for Lufthansa. Please please avoid this company .

Mike D.

1/5

I had to cancel my fathers flight due to him having a heart procedure and this is when the trouble began. We had to cancel his flight and they charged $25 to cancel his flight. When I asked them how much was his credit they said it would be in the email. The email did not provide the credit amount. When I called to reschedule the first person on the phone could not tell me the credit and then gave me three different prices on a new flight. I asked to speak to a supervisor and someone in North America and was told that I had to give them my phone number. In which I replied negative and there is no reason to have my number. I was finally transferred to a supervisor and who was just as rude as the first guy. I am just shocked that a business like this is still in business. I am also reporting this company to the BBB. If I could give negative stars I would