Embassy Suites by Hilton Madison Downtown - Madison, Wisconsin

Aaron K.

Great experience. The free breakfast was really good, the rooms were very comfortable. Plenty of restaurants within walkimg distance. Parking is a bit steep in the area, but it's downtown, the free or discounted drinks for happy hour made up for it.

Jeremiah S.

This is a beautiful new hotel with pleasant and helpful staff. The proximity to the capitol is very good, and walking to State Street or the many different restaurants and pubs in this area is easy. Although is was frigid during my stay, I still had no trouble walking around the area for dinner each night.|The rooms are cleaned daily, spacious, and well decorated. The lobby, bar, and other common areas are also very welcoming. There’s a complimentary evening reception with snacks and cocktails, and the complimentary breakfast was fantastic with the made-to-order omelette stations.|All staff interactions were very positive.||The only negative feedback I have regarding this property is the very expensive parking. There are very few street parking spots in the area, and self-parking in the garage is not allowed. The hotel requires valet parking at $40/day.||I’m would definitely stay here again, although I may choose to just ride-share instead of deal with the added parking charges.

Amelia M.

The Embassy Suites hotel truly embodies what customer service is all about. Through the Hilton app I was allowed to select the room I wanted ahead of time and chose a room away from the elevators. Upon arrival I was assigned a room that was not the one I selected. The room was very clean and was a great layout, but selecting a room away from the elevators was an intentional choice. When the hotel was made aware of this, they not only refunded over 1/2 the points used for the stay, but they also sent a very nice gift basket of cheeses and jams as an apology. I think this was above and beyond amazing service and I will be staying with them again!

Jenn S.

The stay was great until check out when we had to wait ONE HOUR to get our car from valet (the only parking option available), when they had told us upon check in to expect 15 minutes. If they had just given us accurate information, we would have planned accordingly. (Staffing appropriately wouldn’t hurt either.)

After our stay, management was responsive and apologetic, so I’ve added a star and will share about other aspects of our stay. Our room was clean, comfortable, and quiet. There was a hot chocolate station in the lobby, which was a nice touch. The breakfast buffet was pretty good; the made-to-order eggs being the standout highlight. The evening front desk staff person was friendly and welcoming. The morning front desk staff were, however, frustratingly indifferent to the valet situation.

For its location right in the heart of Madison (which was important to us when we made our choice of hotel) this place was the best value when factoring in room rates, parking, and the included breakfast.

Mitchell M.

Fantastic Embassy Suites with great views and awesome service. Located within walking distance to the Capitol building. Not that often you can get a zillion beers for free during happy hour. Will be visiting again! Cheers 🍻

Murat O.

Our recent stay at Embassy Suites by Hilton, Madison Downtown was a very pleasant experience. The staff was welcoming and attentive. Our room was spotless and beautifully decorated. It was spacious and had an expansive space like a sitting room with a couch and an extra TV which our kids enjoyed a lot. The attention to detail was impressive and there were some small technical touches in the room as well such as a wireless charger and automated blinds controlled with the touch of a button. We were offered complimentary drinks at the bar in the evenings which was quite nice. The complimentary breakfast buffet had a wide variety of fresh and tasty options (the lemon poppy seed cake was delicious), and we all enjoyed our omelettes that were made to order. I also used the gym with brand new equipment and Peloton bikes. All in all we enjoyed the whole experience in our first trip to Madison and we will definitely pick this hotel again when we come back.

Nkauj

I usually stay at the Hilton property across the street, however, decided to change things up and I don’t regret it at all. I stayed here for a night with friends and it was the best hotel experience I’ve ever had and I travel a lot for work. This hotel is in an amazing walkable location with great customer service, amenities, rooms, and the breakfast was the best I’ve had, there was a multitude of options and everything was fresh. Parking with valet was a breeze. Check-in with Javier and Will was a great experience, they were professional, personable, kind, and gave recommendations for the area, my friends and I felt welcomed and good after each interaction and we typically don’t think twice about typical room check-ins. The bartenders and breakfast attendants were kind and attentive as well! When traveling to Madison, this will be the hotel I will continue to choose!

Denise G.

This hotel opened a few days prior to my stay - but I was happy with everything. I come to Madison numerous times a year for a week at a time. And this is my new place to stay. Everyone on staff was very nice and willing to help or answer any questions.||Location: is great - just one block from the square. ||Lobby store: It is nice to have a lobby store that offers some snacks or types of food options that one could grab for lunch. Also offers ice cream, candy, chips, soda, wine, beer and some Wisconsin souvenirs to take home.||Gym: This is fantastic. Plenty of room to workout, multiple treadmills, row machine, elliptical, 3 Peloton bikes, free weights and 3 machine weights. Also had a water bottle refill station and restroom. Super clean.||Bar/Lounge: There is a guest reception in the evening with some snacks and drink specials. Bartenders are very polite and nice to chat with.||Breakfast: Bacon, eggs, potatoes, French toast, turkey sausage, fruit, yogurt, muffins, cereal, toast and bagels. As well as a chef to cook a made to order omelet. ||Valet: $35/night - and staff was very nice and quick. I have been there on slow times (middle of week) and busy time (during the Ironman race) and the wait wasn't bad. They have a texting option that you can request your car and they give you a time frame of when it will be available.||BEST ROOM - if you can get room 945! Top floor in corner. Any room in the corner is nice.