DoubleTree by Hilton Hotel Largo/Washington DC - Largo, Maryland

Passenger42520485035

||I had an amazing stay at DoubleTree Largo! From the moment I arrived, the staff was incredibly welcoming and attentive, making me feel right at home. Their warm hospitality truly stood out. One of my favorite parts of the stay was the delicious cookies they provided upon check-in—such a small touch, but it made a big difference! The hotel’s restaurant was also fantastic, offering a great variety of dishes that were both flavorful and well-prepared. The atmosphere was relaxing, and the service was top-notch. I highly recommend this hotel and can’t wait to return!|

Lola C.

This is a great hotel and location! The staff was very pleasant and helpful. I had the best salmon ever at the restaurant. My favorite part had to be the warm welcome from the front desk upon entering the lobby. After checking in, we were offered warm cookies that seems to be a signature of Doubletree. That’s a wonderful touch! My children loved the pool and I enjoyed the 24 hour fitness center as well. I will definitely be staying again in the near future! 10/10 My family and I had a great experience.

Elizabeth F.

This hotel offers NO amenities.. They make you pay $2 for plastic ware. The bar & grill is expensive and portions are small. They only offer coffee mate as a coffee creamer option. If you ask a question, its like you're brothering them. The staff is very blah like they are all over their jobs. One of the staff members told us to move our car because it was the kind the thieves liked and they always have auto breakins on out of town platesd cars. We had a block here for a wedding and I really wish they had chosen somewhere else. Hilton brand has really downsized

Mrs P.

I usually do not leave reviews, but after what my family experienced I must. When arriving to hotel front desk staff was pleasant. As we checked in and went to our room in the bathroom, tub had hair in it and on the sink. But I always clean the bathroom in any hotel I stay in so I was not concerned as I had hair and makeup to get done for a wedding reception. Also the dresser drawer could have easily harmed some one in my room as it would not close shut and I am sure the hotel was aware already. The very next day my family wanted to head back home early as we had a 3 hour drive back. My son and husband decided that they would grab breakfast and go but to there surprise they couldn’t understand why they were being stalked by breakfast lady. Upon walking out she approached them in a disrespectful manner and asked what room were they residing and my husband told her and left out still not knowing what we later found out. I was upset about it and decided to reach out and ended up speaking to Akili whom made sure that he had a loop hole to not be held responsible for this employee’s rudeness to my family and that he would reach out after speaking to the Manager and believe it or not this guy did not. But I’m confused to when do you speak with a sales rep and not the manager? Mr Akili then goes on to tell me that we did not have breakfast included in our stay so this is how I found out and this was his loop hole. I must say that this place don’t care about there customers not one bit. The coffee area had empty creamer containers and there is rarely any employees in sight. The young man at the bar had the best customer service and the girl at the front desk with the piercings in her nose was nice that is it. The only recommendation I would give is to please start reiterating that breakfast is a fee. That way no one goes through what my husband and son went through being this was a group and I did not set any of it up. I will not be staying in this hotel again!

Carlos P.

Loved this facility. The reception was welcoming. The rooms were neat and clean. The indoor pool and the exercise room was enough to enjoy. The breakfast was delicious! This hotel is close to MGM and DC area. I’ll be back!||||Had issues with my tv having white dots Engenier Carlos come thru and got me a brand new tv.||My kids were very happy. ||He also connected their game console so they could use it.

alan J.

Staff was wonderful, hotel was clean. The rooms were comfortable spent four nights there. It was great. When I arrived, my luggage came 10 hours later, but they took care of the front desk. Well done.

Eric K.

This was by far the most disappointing hotel stay. I traveled there with my wrestling team. The staff denied the kids breakfast that was clearly marked in our stay. Then the kids weren't allowed to eat their outside food in the hotel as, us adults, were waiting to be served by a server and no one came. We even wrote our order down and then we decided to leave when they said the kids could eat their food while we ordered. Due to it being a school event we had to all stay together. The service was below par except for Mrs. Patricia at the front desk was above amazing and made up for the lack of service and attention in the restaurant. However, customer service as a whole is not present here.
In addition, their were major concerns with food safety. The staff did not handle the breakfast well and concerned about food safety.

Ice N.

Stayed 2 nights here and did not feel well. The indoor pool is badly maintained. Tried once and gave up. The front desk staff has no sense of customer service and I feel I never been welcome to this hotel. When they talk with you it's like they are police men or women talking to criminals. It's no fun when you are having a vacation and have to face the stuff from here.

Hope DoubleTree can provide more training to customer service staff in this location. Many double tree hotels are okay and l liked them but this one particular I cannot say I enjoy my stay here.