Crowne Plaza Orlando - Lake Buena Vista by IHG - Orlando, Florida

Jane D.

Great location. I usually stay in the area when I am in town. Close to walkable restaurants and souvenir shops. Outlets are across the highway. Disney Spring is a short uber ride away.

Front desk staff are super seeet!!! Especially Ms. Teresa & I think his name is Frank. Give them raises. It is nice to see genuine service oriented industry personnel! 🩷💗

I like my spacious rooms. Fridge in room, but no microwave.

TV does not have live streaming. There is a computer in the lobby in case you need to print anything.

Shanny S.

After finding our hotel we thought we were in a good space after checking in we go to our room to find a tub that look like it had been stripped we did not complain because we were so tired of the long drive that we had so we accepted that the beds oh my gosh was horrible it was kind of sunken in the middle the one near the window after accepting all of this after accepting this because we were very rarely inside of the room the day of our check out about 9:15 or 9:30 in the morning there was a knock on the door it was a housekeeper oh I'm sorry she says the do not disturb sign was on the door I thought maybe she just didn't recognize it 10 minutes later me and my son walk downstairs to take some of our stuff to the car and to check out breakfast as we come back into the room to grab some more things I see my stuff had been sorted out as if I had left them behind mind you check out is not until 11:00 today so I was a little puzzled on why would the housekeeper come back to my room after she knew we were still there and our belongings were every where due to us shopping the day before getting a gathering all our belongings and going to the car for the last time we come back up and try to speak with the housekeeper she does not look our way and now she does not speak English so I go downstairs to speak with someone at the front desk no one's at the desk the first time that I go so we go back to the room once we go back to the room once we go back to the room and we are in the hallway discussing where the shoes could be the housekeeper pops out of a different room and says oh Mommy and pulls my shoe out of a bag that's on her cart after me allowing the hotel to know what happened that we were still there until 11:00 and this lady had been in there to take our things no one has contacted me GM no one from the property gave a damn they asked me did I get my merchandise back I said yes after that no one has called no one has asked any questions so now it's okay for a housekeeper to go in your room and take your things even though there was a lot of things there that gave her no right to go in there when it wasn't even 11:00 and there was a Do Not Disturb sign on the door ,I was asked who was the housekeeper I said you guys should know I was told they're not assigned rooms because they're such a small property that was so very unprofessional unacceptable Ihg would never tolerate things like that not sure what's going on anymore. My word to everyone please be very careful at these hotels these housekeepers can go in your room when you're not there and take little things that you're not aware of and you would think that you left them behind or you would think that you forgot it but the whole while they stole it.

In8dr0

Arrived at the hotel after 18 hrs of straight driving and was welcomed by a very polite, kind hearted Natalia and she was able to check me in right away. That was a huge plus as we were very tired and needed to rest |The elevator, hallway carpet, doors show their age and the room was very clean and everything inside satisfactory. They have Shuttle to Disney but not directly to Magic Kingdom and you have to go to Epcot and from there anyone of Disney transportation to Magic Kingdom. Overall very happy with everything

chen D.

Arrived at 19th Friday, got two rooms under my names including me and my friends. The gentleman at the front desk spends quite a bit time and can’t find the reservation for the last day on one of the room. That’s fine, I showed him the reservation on my app, problem solved, not smooth but acceptable. Then I asked him to do a late check out for both rooms in Monday, he said yes he can do it, and he did that in front of my face. Got back from Disney last night, exhausted as hell, double checked with the old lady at the front desk if I had late checkout at 2pm in Monday, she said no, nobody put any note against either of the rooms. I was kinda unhappy at that time but it’s ok, she said she did that for me and thanks for being a platinum member. And guess what, a dire ringing woke me at 11am in today morning, asked me when can I checkout. Good lord I said I had 2pm check out. The lady on the other side told me no you don’t. But I can do it for you. Then best part coming, 40 mins later janitor pounding on my door like a FBI agent asking me out, I told the lady I have late checkout at 2. She was surprised like no one told her anything about it. Btw I have the do not disturb tag on for the WHOLE TIME. Worst experience ever, won’t come back again, no wonder you guys can’t compete with Marriott Hilton and Hyatt. Motel level service. Oh I forgot they called me again in Sunday for checkout time since they can’t find the reservation for the last day. Definitely gonna avoid IHG going forward. Lousy work.

Lesley.K

WOW. Our first US trip (Orlando) was beyond amazing thanks to Renee, Adarius [+Sebastian]!

We travelled in August, coming from London. From the get-go, they were super friendly, welcoming, and always ready to help, giving fantabulous suggestions for activities and making the fam feel more than welcomed.

There was a small hiccup with my mum’s room the first night, but they handled it instantly and even followed up to make sure the rest of our stay remained perfect. The hotel itself is fantastic—spacious rooms, a gorgeous pool, and really good buffet options. Daily housekeeping, sometimes twice a day, kept everything spotless, so service was flawless throughout.

Adarius, Renee and Seb truly made this trip the best family vacation to date. Seriously, they deserve a parade—can’t recommend this place enough as it's very close to major attractions; Disney, SeaWorld, Universal etc so easy to get around.

Jaki T.

Honestly, the staff was great. The pool area was cool because it had a small slide that goes tru the waterfall. It also had a fair size gym. The rooms were okay due to the door of our room, which looked like it was kicked all crack, but the roo.m was clean. We had a balcony but not much to look at. We got the room due to the fact that it was close to Epcot and half hour away from the airport for a fair price! The bartender was awesome

xtally S.

I quite enjoyed my stay here, and would stay again. I'm giving it 5 stars for what you get for the price point. Some random thoughts about my stay-

$16 and change per day to park a car. Not impressed with that considering it's just a normal, mostly empty parking lot. No cover, no gate, no security.

Rooms were decent and modern, all the rooms have a balcony, mine only had one chair when I noticed most all the others had 2 chairs. That wasn't a problem because it was just me.
Dropped my phone while laying in bed and when I reached to pick it up I had grabbed a sock from someone else's stay- yuck. Didn't see a in room safe, no pens or paper. No sofa or love seat, just one chair at a desk. No microwave in room but there is one in the hallway where the ice machine is.

Had a room with 2 queen beds. After the second night I had to switch beds because it was hurting my lower back. There was a dip in the bed around my waist like the mattress had never been rotated or just needs to be tossed at this point. Second bed was much better.

Didn't have too much of an issue with noise, although that might have been luck. I could hear music quite clearly from the room next door, mainly from the area where the connecting doors are.

Location is pretty good but depending on time of day, expect high traffic if you're trying to turn left out of here trying to get to disney. 10-15 min just to get to the entrance of Disney Springs off 535. Walking, well it depends where you go- you need to cross about 12 lanes of traffic each way to get to the 7 eleven.

Shuttle service, while I didn't use it, seems quite poor. Only goes to Epcot, Hollywood Studios and Disney Springs.

Also a heads up- this hotel allows dogs so if you're allergic or don't want to hear barking, this might not be the place for you. Luckily, even though I saw 4 or 5 different dogs during my stay I didn't hear any barking.

Abby B.

Definitely would recommend this hotel if you want to stay off resort while visiting Walt Disney World. The staff is friendly and helpful. Plenty of parking easy checking in and out. The rooms were clean. They have balconies available. We were able to catch the fireworks that were over the magic Kingdom from the balcony so cool !Rooms are spacious no crowding. They even have an area in the room to utilize as a desk, but no working this trip.!!!
They have an awesome pool with a slide fun times for all . The waterfall is awesome. The pool area is totally inviting and relaxing. There was a hot tub at one time, but no more….. they offer a hot breakfast buffet. There is a full service bar. This hotel is conveniently located within walking distance of other restaurants and even a convenience store close by.
If you are looking for a good reasonable, nice clean hotel this one gets five stars definitely recommend to any and all that are in the Orlando area.