Courtyard Portland North - Portland, Oregon

Chris

I stayed here for a few days and overall I had a very positive experience. All the common areas of the hotel and the room itself were very clean. They charge $15 for underground parking per day, which I found safe and convenient. I read some complaints from other guests saying that the parking stalls were very small, but I was driving an SUV and I had no issues to park my car. I also wanted to point out based on other reviews that during my stay here I didn’t see any homeless people Around the area. In summary, good value considering price and location.

Marilyn H.

This adorable hotel is tucked away behind the traffic and businesses. They have a huge courtyard right on the river with fire pits for cozy seating. It is an excellent place to take your drinks or food outside and enjoy the views. The gazebo with twinkling lights is a big plus. There is a great restaurant and bar on site. Colleen Shank was just wonderful in helping us while we were there.

Trina W.

The best thing about this location is the staff. Colleen, Juan and Rain were all excellent, welcoming and helpful. I especially enjoyed chatting with Colleen about the hotel, the importance of experience when you’re staying in a hotel and the area.

The room I had was on the fourth floor overlooking the water. It was so spacious and had a nice sized work area.

The common areas were really nice too and the parking is secured.

Monib S.

I really liked this hotel. I was there for a weekend seminar that was being held in the hotel. The staff were friendly and helpful all the time. The hotel has a Starbucks in the lobby which is cool. The lobby and the patio and the view of the river are amazing. I enjoyed spending time there.
The rooms were neat and well equipped. It did look a bit dated but very clean and well maintained.
The parking was covered (under the building) and at a very reasonable price.
The neighborhood is nice for a 10 minute walk. Not much around there except a pizza place (which I recommend).

Jenny F.

Nightmare experience. ||1- Took over an hour to get into our room when we arrived after 10pm. Tried checking in with bon voy app but it wouldn’t allow me to do so within an hour. Several rounds of room and garage keys were broken, didn’t work, even hotel staff couldn’t get us into the room we had booked, after escorting us there. Traipsing up and down slow elevators with our luggage close to midnight… Ultimately had to change rooms. |2. Parking is in a garage - keys also didn’t work so had hassle there too. |3. Coffee bar in AM had massive line, slow, espresso machine broke, etc. Multiple people had to leave/bail after ordering because even simple things took forever. Despite pleasant attitude of hotel staff, this place seems to be understaffed everywhere resulting in a terrible experience for anyone who is trying to get in and out quickly.|4. Room was ehh. We didn’t get the river view we had booked due to the key issue and our windows only had a thing, see-thru curtain and we were facing a parking lot and street. |5. Not the hotel’s fault but the surrounding area felt really unsafe. Driving there we passed multiple nearby homeless encampments, people who appeared to be doing drugs and wandering around, and sketchy RVs. ||The front desk manager was very kind and understanding, so thank you for making an attempt to have good service. Still, we couldn’t wait to check out - this hotel was overall nothing like the photos and pretty awful. Needs to staff up, upgrade their key system/infrastructure, improve training and speed at coffee bar, and work with the local area/elected officials to have a voice on community safety and clean-up.||Will try Hilton next time…

Mahdia R.

We stayed for 1 night and it was very nice. Check in was a breeze all thanks to Juan who was very friendly and welcoming. He answered all of our questions and provided great service during our stay! The room was clean and we had a nice river view. The hotel is a little weird from the outside as it is in between condos and apartments but we had no issues in finding it.

Scott M. G.

I cannot say anything good about this hotel. from the check in experience. The quality of rooms (The showers and sinks over flow). The restaurant staff and hotel staff are less than hospitable. We had a horrible experience at the hotel restaurant. Especially with Cameron. Who needs some retraining.|| Food was terrible and extremely late. We couldn't eat togeth. and I had to ask several times where my food was after the table had been served. When the check came I asked for a manager and Sharon had left. NO MOD on property! At 9pm We'll I explained to Cameron that I would not pay for the food but we would pay for our drinks. He very Intimidatingly told me I either accept his 15% off of he would call the police for theft of service. I accepted his strong arm we paid the bills. I am next contacting Marriott and waiting for Carol the manager to call me. ||Also Juan at the front desk at check in left us at the desk because he had to use the bathroom. And any request was followed by a scoff. This hotel is not welcoming at all. Except the bartender who the hotel sets up for failure with no help on a busy night do to the boat parade. How is there not a MOD when they open it to public to come watch the parade. On to Corporate complaints I go and every review site I can.

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Positive: the view!! OMG. Gorgeous/ Negative: Service. Staff wasn't to blame, policy I suppose. We had to call a foreign country to get our Internet connected. Took half an hour to troubleshoot. Parking was $15, breakfast was promoted, without them saying it wasn't included... whaaa?