Country Inn & Suites by Radisson, West Bend, WI - West Bend, Wisconsin

Deborah B.

The hotel was very peaceful. Our king-size suite was beautiful. The whirl pool tub was a perfect feature of our room. The swimming pool and hot tub were very relaxing. Breakfast was basic scramble eggs, sausage links, mini waffles, and beverages. In the lobby, there are 2 gambling machines...winnings paid out the next morning. We definitely will return for another stay in a King Suite with a whirl pool tub.
My issue with service was that I requested a late check out, which I was given for 30 minutes only. Then, in the morning, the front desk is calling, and the maid service is knocking at 11:09 a.m., telling us we are late for checking out.

Deborah R.

The room was not clean, the whirlpool was filthy. The front desk staff was great. She talked with the manger and they gave us a discount off the room because of the whirlpool. The breakfast was fair, but the coffee was really good.

Timothy E.

The feeling is that the staff does everything, from clean the rooms to tend to breakfast room to working the front desk. Any time you go to the front desk expect to wait a minute for someone to come help. Breakfast is OK, not a lot of options but free and includes a hot option (eggs and sausage). This property could use a little more attention to detail while cleaning.

Chad T.

Things are clean and fairly nice here but they definitely have a few issues.

Rooms are drafty, air leaks in heating/cooling unit and the floor feels like it's frozen.

Pool, despite multiple signs and a camera there will be drunks with their alcohol occupying the hot tub.

They apparently remodeled and several switches do nothing despite being labeled to control things.

Desk with an Ethernet port for a computer, that's plugged into nothing. Really useful.

Breakfast. This is the only hotel of this chain I've stayed at that does not change breakfast offerings. Eggs and sausage are fine, but seriously, not every single day. The rest of the chain rotates offerings and has omelets and burritos.

Coffee, wasn't available when breakfast started because someone can't read a clock.

Breakfast hours are later on the weekends but employees shut it down an hour early anyway.

It's hilarious they want me to click keywords to describe the hotel for the reviews.

It's not luxurious, quiet, kid friendly, a value, romantic, great view, high tech...

Not even close.

Joe K.

I’ve been looking at the other 1 star reviews and thought I would chime in. Was in town for a funeral, stayed this past Monday night. Booked the hotel because all others were booked full (odd for a Monday in West Bend). Worst night of sleep I’ve gotten in quite some time. Doors slamming and people running until 3AM. I couldn’t believe it. I even considered driving to another hotel further away because I was fearful I would never fall asleep. I felt horrible all day at my grandmother’s funeral which sucked.

Is this hotel hosting permanent families? I’m only writing a review because I saw the same exact posting 7 months ago. Nothing has changed! Stay here if you want to save a buck and are a heavy sleeper, if not, stay away!

Bryan

Positive: the hotel was very nice. Employee's were nice. Negative: everything was great!

robin B.

This is the worst place! RUDE LADY FRONT OFFICE.
Instead of coming up with solution all she did was yell at me! I told you! You have to do this! Wow! Then starts speaking in different language to who ever was in her ear, so I couldn't understand . Just a god awful place!

Kenna C.

Obviously not all the service is 1 star it was rly clean foods good js dont leave anything with the expectation of getting it back🤦🏻‍♀️🤦🏻‍♀️front desk lady rude asf will tell u the cleaning lady comes in ina few days and when you come back in or call(LIKE SHE SAID) claims they threw it away? ok so why even bother telling someone to come back.... js disrespectful and why lie straight to someones face did it fill ur ego i didnt think so. work on that maam