Country Inn & Suites by Radisson, Madison Southwest, WI - Madison, Wisconsin

Sidney C.

Jordan, a front desk worker watched my under age child wipe herself through the pool camera with pool towels and proceeded to call her out on using too many towels. He not only raised his voice at her for using “too many towels” but also sat there and watched her which is absolutely disgusting. They also refused to give clean towels to myself and family late at night because we “hadn’t brought down our dirty towels and bagged them” which is absolutely ridiculous. The next night Jordan made us bag our towels right in front of him and then proceeded to give us less towels. The employees are disrespectful, rude, and straight up creepy. If you have young children do not stay here. If you want a nice hotel, do not stay here. It is filthy to the point that dirty used diapers sat in the stairwell for days without being picked up. Management is horrible and the hotel itself is horrible too. Besides management being awful, the entire hotel smelt like cigarettes and raw seafood. There were bugs in every single corner you looked. Also if you are traveling with a service/support animal don’t stay here, at check in they told us our emotional support animal would be accommodated with no issue and hours before check out the front desk employee jordan told us we would have to pay $150 fine for our animal. Even after showing documentation of our animal. I have never had such a horrible experience at a hotel let alone encounter such disrespect staff, to the point we felt unsafe. As a country inn hotel this experience was horrifying as a person and a parent. Overall, my family and myself are left speechless with how we were treated after staying at this facility for 5 days. Absolutely disgusting behavior and this hotel as well as its staff should be ashamed.

Jeanne S.

Stay at this hotel if you don't mind being treated badly, and your room being dirty. This was supposed to be a visit with family for Christmas, but unfortunately, the stay was not worth the points used. Upon entering the room, the table was dirty, covered in crumbs, and a sticky liquid. There was also a dirty diaper in the stairwell for 2 days that made the hallway smell of feces. There are no smoking signs but the hotel smells so badly of cigarettes.
On our second day of our stay, we walked down to get fresh towels at the front desk, and we were told no by the attendant working, named Jordan. You need to collect your dirty towels and bring them back down to the front desk to get any fresh ones. Why can't you take the room number down and mark the additional towels. Trust me when I say nobody is stealing these cheap towels. The front desk attendant was beyond rude, too. The next night I was told I needed to bag my towels to receive fresh ones. The worst experience I have ever had at a hotel. I was also told tonight at 10pm that we are being charged $150 for our emotional support dog. This was not mentioned to us upon check-in at all. We were checked in by Sean(manger), and I gave him our dogs registration for support. Had I been told I would be charged, I would have made other arrangements. Telling a customer at 10pm the night before they checkout is not appropriate. Do not waste your money or points staying here. I promise you will regret it. We have video of the front desk attendant treating us horrible. I will be posting it soon.

Rebecca M.

My friend and I were pleased with our two day stay at this hotel. We thought the hotel was very clean and the free breakfast had a nice variety of food to choose from. The price was reasonable because of all the amenities that were available.

Mandi T.

I was taking a little respite from my daily routine. I always like Country Inn’s. Rooms are large and cozy. Wonderful swimming pool. Pools need a little TLC and will be good.||Dinner - Sadly I was not smart and adventure to the restaurant next door. Little pricey and extremely crowded on Friday nights because of its Fish Fry Special. Plus a little confusing on whether they took drop ins vs. reservations. ||Walking trails near by. ||Breakfast buffet. This buffet was average.||Staff were friendly and helpful.

Jeonghwa

Positive: It's spacious and the staff was so friendly. Negative: Ventilation of bathroom doesn't work.

Zachary L.

I went here on a skills usa field trip and let's just say i feel bad for the staff, they were very nice, but the other people that went on the trip weren't

Casey C.

The staff members that I interacted with were great, super friendly and helpful and deserving of 5 stars. The rest of the stay however was plainly average. As has been mentioned in another recent review, the hotel is HOT inside. The common areas feel like the air conditioner has been turned off and the air conditioner in the room would run all day and night and I'd still wake up sweating.

Perhaps the worst part of the stay though was the constant stench of marijuana. There are no smoking signs all around the hotel (at the front desk, outside, in the elevator, when you get off of the elevator) so I assume this is not a new problem but when you're in town for business the last thing you want to do is risk having the smell of weed on your clothes when you go to work. The signs are clearly not enough as people are very obviously smoking in their rooms.

The price was decent so if I was in town for personal reasons I may be able to overlook these things but I wouldn't recommend it for a business traveler until until the smoking issue is rectified.

Travel25697436913

A March 2024 customer review entitled his review “Pathetic Employee” and unfortunately we had to interact with this same employee this past Saturday. He threatened to charge us an extra $250 if they found any birthday cake in the carpet…exactly what someone is charged if they are caught smoking marijuana in the room. I took a picture of the brown stain ALREADY in the carpet when we came into one of the two rooms rented. He said it came from the painters(the room is light grey) Hmmmm. In addition to being disdainful and rude, he lies too! Too bad;it is a nice family facility but he poisons the atmosphere.