Costco Travel - Issaquah, Washington

DB

Costco Travel makes packaging airfare and hotel together a great bargain! The price includes an airport shuttle to and from the airport and morning breakfast coupons. We were very happy with our booking from the mainland to Oahu. The hotel that is a part of the package was great!

The only complaint we had was on check out day. Checkout from the hotel is at 12 noon, and the shuttle to take you back to the airport isn’t until 6pm, then the flight home wasn’t until 9pm! That was the biggest frustration for us. Dragging our luggage around town until the shuttle picks us up 6 hours later! Was frustrating!

We’d book again, but would plan differently.

Deep D.

Booked a family trip to the Big Island. Later on, got a message that the resort we booked will undergo extensive maintenance. However, Costco won't make any changes to their cancellation policy (which incur big penalties), but are happy to rebook me (now only 10 days from the trip) to another resort with the current inflated rate. It would be one thing if I booked a resort knowing they are undergoing maintenance (and get a lower rate as a result), but plainly laughing at the customers who are calling because they are stuck paying high rate for a resort that should not deserve that rate is super uncool. Zero star for Costco. They need to provide a meaningful discount on the existing resort rate, or better negotiated rate with other comparable hotels in the area.

Marian G.

I booked a family trip to Los Cabos. I had the most amazing experience with Costco Travel. The agents were pleasant and great to talk with. I had an all inclusive package which included air travel, ground travel, food and drinks package. All at a great price. I received so many perks for booking through Costco. I had to make some adjustments to my ground travel from the hotel to the airport. Holly assisted me and gave me a call back to confirm my adjustment. I would recommend booking your next trip with Costco.

Dawn M.

I booked a cruise for 4 people through Costco Travel with the assumption they get the best price for members. A few weeks later I was flying United and saw an Ad for United Cruises so I looked into them to see how Costco compared. What I found is I paid $200 per person more. I called to see if Costco would upgrade my rooms one level and they would not. So much for using Costco Travel for my future vacations 🙁

Pleasant W.

I am extremely disappointed with costco travel. I used their online service to rent a car, and the website allowed me to rent from enterprise rent a car. They offered a rental agreement, which I did 2 weeks in advance. Unfortunately, when the day arrived, I received a call from the enterprise location I chose as pick up to inform me they did not have any cars available. I offered to drive over an hour to other enterprise locations, but they declined. They instead said they would call me if and when they had a car. I went to costco warehouse, and customer service tried to help me. I spoke to multiple people from Enterprise corp and costco Travel, but no one helped. Sadly, in the end, they could not rent me a car even though I had a rental agreement. I was told not to use costco travel to rent cars by an enterprise employee because they don't offer guarantees through third-party companies. Costco is good as wholesale but NOT for anything related to travel. Enterprise had very unprofessional reps. Horrible customer service 😑

Gabe C.

This is a work location not intended for the public. If you are interested in travrl information or services it is best to call Costco Travel Directly, as there is no face to face service or travel booking here. When speaking to them by phone they are very professional and fast and can book any kind of trip you are looking for, as they are all local licensed travel agents.

Rick

I love using Costco travel. Never had issues except for there cash card offer. I rented a SUV in Oct. that offered a $25.00 cash card. I never received it so in Feb. I contacted them. I was told they have no record of me returning the vehicle. I contacted Budget in Ogden Utah & they confirmed I rented from 10/17-10/24. I contacted CT again but have had no response. It's like they do not believe I rented the vehicle.

————-Update————
Costco travel contacted me & was more than happy to fix the problem. Thank you so much for the friendly staff for personally
calling me. Today I received the $25.00 shopping card.

Update again---------
I rented a SUV again in June that offered a $30.00 cash card. It's been over 2 1/2 months & nothing. I filled out the inquiry but no response. Really frustrating.

AB C.

I have used Costco travel annually for quite a few years now and they were always great picks for vacation. This year however, 2024, the hotel in Hilo (SCP Hilo Hotel) was terrible along with the car rental company (Budget in Kailua Kona, and Budget in Kauai). Costco Travel needs to keep up on their homework for which companies are of value to their customers because I trusted them to be legit since they are listed under Costco. This year's expensive 2-island vacation was a bust.