Comfort Inn & Suites Madison East - Monona - Madison, Wisconsin

Abby M.

We had a wonderful stay! We originally booked one night, but after arriving late we decided that we wanted to add an additional night to our stay. The front desk staff was extremely pleasant and made the switch seamlessly. Everything from the front of the hotel to the lobby, breakfast area, and guest rooms were clean, updated and felt like home. We asked for a couple additional items and they had them at our door in a matter of minutes. It was quiet and relaxing and made the time away even more enjoyable. The price was amazing and that was what helped us pick the location in the first place. All of the staff were friendly and caring and made you feel like family and not just another guest. We will definitely will be back next time we are in the area.

Gabe B.

For a $60 stay, it was absolutely 5 stars. Breakfast wasn't great, there's no hot tub, just a pool, but the workers were all super friendly and it was one of the cleanest hotels I've been in.

I live in MN and was traveling to Chicago for an event, so I used Madison as a hub to break up the trip.

Israel A.

Wow this place is clean and organized. Walked in the lobby and got the freshly cleaned scent to hit my nose. There was breakfast being served. Slot machines and pool near by. Rooms are fairly decent and I slept like a clean. Room was impeccable no mess at all sheets and blankets neatly folded, Wi-Fi was very fast. And to too if all off the lady at the from desk was very helpful and sweet which was the cherry on top. Thank you comfort inn!!!!

Ashley W.

This hotel provides everything you’d expect. It’s clean, quiet, comfortable. I’d highly recommend for a family with kids. The WiFi is a bit on the slow side, however, so plan accordingly.

Anthony R. B. (.

Staff can be unprofessional and use some disrespectful and inappropriate language towards guests and visitors. Definitely a hotel that could use some further education in the following areas: sensitivity training, business ethics, corporate franchise law, and in general I hope that the staff will show more compassion and understanding towards others circumstances and not allow the people abusing their kindness turn them away from being able to recognize someone truly in distress and in need of assistance vs. someone attempting to manipulate, lie, cheat, or steal to get something from them. They have customers who truly enjoy staying with them because much of the time (90%) they’re great. I myself have been utilizing this establishment when it was the Magnuson and I am not sure if the corporation has inflicted this attitude upon the place but it is an awful shame to say the least that I will NEVER return to any hotel the BOB PATEL owns…AFTER MAKING THE SMALL COMPLAINT ABOUT KINDNESS AND PROFESSIONALISM TO CHOICE HOTELS, I was kicked out on day 5(for reasons that have changed depending who you ask; Choice customer support, myself, THEY EVEN CALLED MY emergency contact and GROSSLY EXAGGERATED THE CIRCUMSTANCES…in an attempt to shame, embarrass, idk…Reasons stated to my family; too much foot traffic, I had 2 guests over 5 days/Drugs—REALLY…were they doing drugs cuz I wasn’t/damage to property/assaulting another guest*I was the one hit with gash over my head*\Room being too mess….when said and done the company’s records indicate I assaulted someone’s and was messy and had too many guests….THE LIES THEY ARE SAYING COULD SERIOUSLY JAVE NEGATIVE CONSEQUENCES FOR SOME AND LUCKILY I CAN DISPROVE MUCH OF THIS…it can’t be taken back the embarrassment, fear, physical pain) the emotional damage from this place has scarred me forever and to know that someone is capable of spreading such lies so easily without second thought or an ounce of truth within them…this could easily be a lawsuit one day…think of how many people out of embarrassment have said nothing. I understand maintaining a pleasant environment for guests but don’t villainize said guests because they give honest feedback….i stayed for 3 days and that was great. I decided to stay another 7 and by day 1 I filed complaint about this hotel and day 2 was booted…I stay 5 days, in 2 rooms and only after my complaint and suggestions…I was not allowed to stay the rest of my anticipated 11 day stay….this is such a complex situation it almost hides the truth…the truth I believe he didn’t like that I was willing to call corporate and complain and possibly discrimination vs. the LGBTQ persons because I proudly am myself and this is a possibility but not for certain. Either way I was mistreated I pays $700 for the week and used 36000 member points to be treated like a worthless piece of trash….unbelievable

Stephanie S.

I don't usually post reviews, but I was very happy with how clean and up-to-date the room and bathroom were. The shower drained well, had nice water pressure with a massage option, good lighting, and the toilet flushed quietly. The room was more spacious than many I've been in. I did immediately request a different room because the air conditioner was making a loud running noise (that they said they would look into), and the staff was quick to accommodate and our new room was much quieter. The room was quiet and the bed was comfortable. It was nice to have hot sausage, eggs and potatoes as a breakfast option. I also liked that it wasn't in the middle of the hustle and bustle of the city (though is close to the interstate) and you could take a relaxing walk down the road it is on if you want. I would definitely stay here again.

Debra

Positive: Check in service was a breeze. Pool was fun. Excellent breakfast choices, young lady at the front desk was amazing. Negative: ""

Derek P.

Quiet and clean. Was a great pitstop on our trip. Bit out from things, but no matter.