Best Western Gold Country Inn - Grass Valley, California

Best Western Gold Country Inn: A Detailed Overview

The Best Western Gold Country Inn, strategically located at 972 Sutton Way, Grass Valley, CA 95945, offers a comfortable and convenient lodging experience in the heart of Northern California. With a dedicated phone line at 5302731393 and a comprehensive website available at bestwestern.com, the hotel is easily accessible and provides a wealth of information for prospective guests. This establishment caters primarily to travelers seeking a reliable and welcoming place to rest and rejuvenate, often attracting visitors exploring the surrounding region’s natural beauty and historical sites.

Location and Accessibility

Grass Valley, California, is a charming town nestled in the foothills of the Sierra Nevada mountains, approximately 75 miles northeast of Sacramento. The Best Western Gold Country Inn benefits greatly from its position, providing easy access to a variety of attractions. Guests are within convenient reach of the historic downtown area, featuring unique shops, restaurants, and cultural venues. Furthermore, the hotel’s proximity to major roadways facilitates effortless travel to popular destinations like Lake Tahoe, Yosemite National Park, and Colfax.

Hotel Features and Amenities

The Best Western Gold Country Inn prides itself on offering a range of amenities designed to enhance the guest experience. Hotel services are at the core of their operations, ensuring guests have a pleasant stay. Key features include:

• Comfortable Rooms: Each room is furnished with modern amenities, including a flat-screen television, complimentary Wi-Fi, and a private bathroom.
• On-Site Restaurant: The hotel features a restaurant serving a variety of breakfast and dinner options, providing guests with convenient dining choices.
• Fitness Center: Guests can maintain their fitness routines at the hotel’s well-equipped fitness center.
• Business Center: A business center is available for guests requiring printing, faxing, or other business services.
• Outdoor Pool: During warmer months, guests can relax and enjoy the outdoor pool.
• Free Breakfast: A complimentary breakfast is typically offered, saving guests time and money.

The hotel consistently maintains a high standard of cleanliness and upkeep, creating a welcoming environment for all visitors. The attention to detail extends beyond the physical facilities to encompass the overall guest experience, aiming for a positive and memorable stay.

Guest Experiences and Staff Service

Numerous reviews highlight the exceptional service provided by the hotel’s staff. Specifically, interactions with staff members, such as Sebastian, have been consistently praised for their dedication and willingness to go above and beyond to assist guests. Stories like the one detailing Sebastian’s proactive assistance regarding a guest’s daughter’s gymnastics competition underscore a commitment to personalized service that truly makes a difference. This level of attentiveness creates a sense of genuine care and contributes significantly to the overall guest satisfaction. The hotel seems to foster a culture of employee empowerment, allowing staff to address guest needs effectively and efficiently. Many reviewers mention the friendly and helpful nature of the entire team, fostering a positive atmosphere and making guests feel valued.

Customer Feedback and Ratings

The Best Western Gold Country Inn boasts an impressive Average opinion: 3.7/5 based on 650 reviews on Google My Business. While the average rating is good, the high volume of reviews reveals a diverse range of experiences. Guests consistently appreciate the hotel’s location, cleanliness, and friendly staff. However, some feedback suggests opportunities for improvement in areas such as breakfast variety or room maintenance. Despite these minor considerations, the overwhelming majority of guests express satisfaction with their stay.

Recommended Information for Travelers

For travelers planning a visit to the Best Western Gold Country Inn, several key pieces of information are recommended:

• Booking in Advance: Especially during peak seasons, it’s advisable to book rooms in advance to secure availability and potentially obtain better rates.
• Transportation: While the hotel is conveniently located near major roadways, having a personal vehicle is recommended for exploring the surrounding area.
• Local Attractions: Research and plan visits to nearby attractions such as Lake Tahoe, Yosemite National Park, and historic Grass Valley.
• Contact Information: Keep the hotel’s phone number (5302731393) readily available for any inquiries or assistance.
• Website: Refer to the hotel’s website bestwestern.com for the most up-to-date information on rates, amenities, and special offers.

In conclusion, the Best Western Gold Country Inn presents a solid choice for travelers seeking a comfortable and well-located accommodation in Northern California. Its combination of amenities, friendly service, and convenient location makes it a worthwhile option for exploring the region’s attractions.

👍 Reviews of Best Western Gold Country Inn

Kalotina R.

5/5

Wonderful experience. Sebastian at the front desk went above and beyond, MULTIPLE times to help me out, and made my stay so much better. I accidentally left my dome light on in my car and he made a point of finding out the make and model and looking up in the system so he could call me in my room and let me know if he had not done that I would have missed my daughter‘s gymnastics competition the next day I owe him everything!!!!! Give him a raise!

Miss C.

1/5

Last night was the first of three nights. Honestly this place is kind of a dump. We can hear EVERYTHING going on outside our room. Check in took forever because the line was long and only one person at the front desk. Didn't even want to leave our room last night after returning from dinner because we were so uncomfortable with the surroundings. Also just woke up and have several small itchy bug bites. The bathroom door doesn't close and we're scared if we force it to close it'll get stuck that way. The TV options are honestly garbage and any channel that might be promising is so pixelated it's not worth it. We take lots of long weekend trips, summer vacations and stay in hotels often. I swear we are NEVER staying here again.

Robert N.

This BW is located between Grass Valley and Nevada City with convenient access to Hwy 20. Easy 3-5 minute drive to either town and to major attractions in the area. Close to shopping and restaurants.||Friendly and helpful staff. Lots of free parking. WIFI was good. Excellent hot water. Breakfast was standard BW hot breakfast.

Torre A.

2/5

The room is a good size, but the bathroom smells like urine, the molding in the tub is old and cracked, and the whole place feels very run down. I didn't want to walk in the room barefooted. It's also very noisy: I could hear the television in the next room and also heard people yelling at each other several times. Some of this noise may have been due to my location: i was in room 117, which is directly above the lobby. I suggest you avoid this room.

The free breakfast is passable, though the serving space is quite small and crowded. My scrambled eggs were cold and had some dry areas that made me think they were not fresh. I only ate one meal there because of that.

Staff was friendly and service was quick. There are a supermarket, a pharmacy, a fast-food joint, and several small shops right across the street and several other restaurants within a few blocks.

Miss S.

1/5

The worst customer service experience ever!!

I spoke to the lady at the front desk Andrea and she was extremely abrasive. I was asking for information but she was unhelpful and even defensive. She brushed me off to help the customer behind me before I was done talking to her. When I asked to talk to her manager she said no and threatened to call the cops. I ended up having to knock on the door of the kitchen and ask them to call a manager. When the manager Tamika came, she immediately ganged up on me with desk lady without even hearing anything I had to say. She raised her voice at me and again threatened to call the cops. I’ve never felt so mistreated in my life. STAY AWAY!!!

Ricardo O.

Love this BW location, everything from the front desk ,the rooms ,breakfast, parking lot, and the ice machine. And the people working there are very nice, friendly and helpful. And they have an excellent coffee machine ready for you 24/7 and is conveniently located next to all shopping plazas and restaurants. As well as Bank Branches.

Annie O.

We've stayed there for years and slowly watched it deteriorate. The rooms are old and dirty. The floors and carpet turn your feet black. I believe it's due to a lot of construction type people staying there, which brings a lot of dirt with it. They don't clean the carpets either. It's gotten creepy too. There are a group of homeless across the street and sometimes wander through the lobby and parking lot. No one speaks English, other than the front desk, so it's hard to communicate if there is an issue. They need to train their staff on how to clean the rooms. And the owner needs to update the place. The food is decent, but if you show up an hour after it opens you'll have to wait a bit for more food to come out or maybe not.|So, all in all, it's too bad that people don't take care of their property. We're hitting the road to better places.

Mike B.

I spent one night here on a recent trip though Grass Valley. The hotel is in a good location, the staff is friendly, and the breakfast in top-notch. There is a shopping center right across the street with a supermarket, a few restaurants, and a bakery/cafe. The hotel is a bit older, but the rooms have been kept up nicely. It is my go to spot when in the area.