Bank of America (with Drive-thru ATM) - Cornelius, North Carolina

Bank of America: Comprehensive Review - Cornelius, NC

Bank of America, a titan in the financial industry, has established a strong presence in Cornelius, North Carolina, with a branch located at 20005 W Catawba Ave. This full-service financial center, coupled with its convenient drive-thru ATM, caters to both personal and business banking needs, offering a wide array of services tailored to the local community.

Main Services

• Personal Banking: Bank of America offers a suite of personal banking services, including checking and savings accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs). Their user-friendly online and mobile banking platforms allow customers to manage their finances effortlessly.
• Business Banking: The branch supports local businesses with services such as business checking and savings accounts, credit and lending solutions, and cash management tools. They also provide business credit cards and merchant services.
• Merrill Investing: In collaboration with Merrill Lynch, Bank of America offers investment services, including wealth management, retirement planning, and investment products like mutual funds and exchange-traded funds (ETFs).
• Security and Fraud Protection: Bank of America prioritizes the security of its customers' assets with features like fraud monitoring, two-factor authentication, and identity theft protection services.
• Mortgages and Home Loans: The branch offers mortgage services, helping customers prequalify, apply, and manage their home loans. They also provide refinancing options and home equity loans.
• Financial Advice and Guidance: Bank of America's financial specialists and advisors provide personalized guidance on budgeting, saving, investing, and planning for major life events.

Location and Access

The Bank of America branch in Cornelius is situated at 20005 W Catawba Ave, nestled in the heart of the Lake Norman region, approximately 20 miles north of Charlotte. It is conveniently located near the intersection of W Catawba Ave and NC-115, offering easy access from neighboring areas such as Davidson and Huntersville.

For those utilizing public transportation, the Cornelius branch is served by the Lake Norman Transit (LN Transit) bus service. The closest bus stop is located at W Catawba Ave and NC-115, just a short walk from the bank.

Featured Characteristics

• Drive-thru ATM: The branch features a drive-thru ATM, allowing customers to perform basic banking tasks like withdrawals, deposits, and balance inquiries without leaving their vehicles.
• Walk-up ATM: In addition to the drive-thru, a walk-up ATM is available, providing 24/7 access to cash and other essential banking services.
• Wheelchair-accessible Parking and Entrance: The branch is designed with accessibility in mind, offering designated wheelchair-accessible parking spaces and an entrance that meets ADA guidelines.
• Multilingual Support: Bank of America strives to serve the diverse Cornelius community by offering multilingual support in Spanish, Chinese, and other languages upon request.

Practical Information

• Address: 20005 W Catawba Ave, Cornelius, NC 28031, United States
• Phone: 704-896-0100
• Website: locators.bankofamerica.com
• Hours: Monday-Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 12:00 PM
• ATM Accessibility: 24/7

Positive Aspects from Reviews

Bank of America's Cornelius branch has an average rating of 3.2/5 from 33 reviews on Google My Business. Customers have praised the branch for its convenient location, friendly and helpful staff, and the wide range of services offered. Some specific positive aspects include:

• Convenient Location: Customers appreciate the branch's easy access from major roads and the availability of parking.
• Knowledgeable and Friendly Staff: Many customers commend the staff for their expertise and willingness to assist with various banking needs.
• Comprehensive Services: Bank of America's wide array of services, from personal banking to investment products, is appreciated by customers who value having all their financial needs met in one place.
• Clean and Accessible Facilities: Customers mention the branch's cleanliness and accessibility features, making for a pleasant banking experience.

Bank of America's Cornelius branch, with its comprehensive services and commitment to customer satisfaction, has established itself as a valuable financial resource for the local community. By offering a full suite of banking and investment services, along with convenient access and accessibility features, the branch caters to the diverse needs of its customers.

👍 Reviews of Bank of America (with Drive-thru ATM)

Dixon R.

1/5

Just financed my vehicle thru b of a and so far after one payment i am totally mad at myself for doing so! Please unless you bank with them, I would stay far far away! B of a only takes cash or check for loan payment or transfer but they treat auto loans like second class citizens! I choose not to bank with them on my checking and investment so they will treat you badly and inconvenience if you dont have a checking or savings account! They can stick it where u cant see !

Catherine

5/5

Closing an account without an appointment was impressively quick and simple. I had set aside a couple of hours, but from waiting in line to resolution took less than 30 minutes! Jennifer was very helpful and personable. She asked what I needed while I was in line and just happened to end up being the one who assisted me. Funds were available immediately. This transaction was pleasant. I would visit this location again and highly recommend for in person services ⭐

Norman A.

5/5

Following an unfavorable visit to a neighboring branch, I made the decision to try this branch. I am pleased to report that I was assisted by two sharp professionals, Ms. Molly Niebur and Ms. Talia Hamlin, both of whom were most helpful. My business involved a trust account and I was impressed with their attention to detail and competence. If you have experienced a less-than-satisfactory visit to this branch in the past, I encourage you to reconsider. I am very pleased and I believe you will be also. Thank you for reading.

Gregory S.

2/5

I’m trying to pay off my mortgage and nobody ever answers the phone to schedule an appointment. I’ve been with them since they were Nations Bank! Every time I’ve been there theirs only one teller and a line of customers complaining, feel sorry for the teller. Now they charge me for checks, two books for $15. Hate to complain just want to pay off my house.

Christine L.

5/5

I am giving BOA 5 start for this location service. (Due to COVID many banks have long delays and wait times so I am excluding that from this review. There is usually a 5-15 minute wait whenever I go.)

Every person I have worked with is kind, friendly and helpful. The are always able to handle any request I go in there with. Additionally, if there is a way for me to do what I am doing in a simpler fashion they will l advise as well. I appreciate their help as they have shown some ways to mobile do things and save time.

I would recommend to anyone and just advise there can be a bit of a wait at times.

A note to corporate about this location is that they need to do better sound proofing. The shape of the ceiling allows for echoing and throwing of voices across the room. Specifically, the cubicle with no roof on the left hand side when you walk in. You can hear the conversations in that cubicle quite clearly in certain parts of the bank. The team in the bank has advised corporate but corporate has not taken actions to rectify. If I was discussing personal information in this bank I would insist on using one of the offices with a roof.

Colette C.

5/5

I had the most amazing customer service yesterday at Bank of America! Ruth Ann definitely took a lot of her time out of her morning to help us with a very difficult situation. I did not have an appointment and she took time to work with us any way! I cannot thank her enough; however she deserves to be recognized for her quality customer service! This is what makes me want to begin working with Bank of America solely! In addition Susie also spent time out of her day helping us as well! She worked through getting all the final details resolved. She was amazing! She took care of getting things resolved! Thank you both for helping us yesterday!

Jody C.

1/5

I am the executor of a relative's estate and opened an estate account up at BOA. As there are minimal transactions, I have not gotten checks but went to get a cashier's check today for a tax payment and BOA charged $15 for a cashier's check. I got one recently at NC SECU and there was no charge. I would highly recommend avoiding BOA!!!

Frank S.

5/5

I want to say thank you to Jennifer, Juanita and Sydney for exceptional customer service. They have all gone over and above for me and my team in various scenarios to get things done, even when the branch is under staffed and staff are overworked. Thank you ladies, your extraordinary efforts are being noticed.