Alpha Voyages Travel - Winchester, Virginia

Thomas G.

Chris assisted us in booking a vacation to Turks and Caicos. We stayed at Beaches all inclusive resort. During the planning phase and while we were at the resort, Chris was difficult to get a hold and non-responsive. She was not clear in her communication with us as far as the paperwork that had to get completed before arriving on the island. We did not realize the paperwork must only be completed w/in 3 days of travel. Chris didn't let us know this and when we asked about it she kept putting us off. My Wife and I have snorkel gear and we're debating on taking our fins due to size and weight. Chris said no need, since the resort would allow us to use the fins they had on site. Well, once there we learned the resort no longer provides fins unless you do an excursion. She should have looked into this, as we were not able to do much snorkeling at the beach just down to the left of the resort. Chris should have confirmed this beforehand. Also, Chris told us we could get room service with our concierge level, but when we arrived at the resort they told us only butler room were offered room service. Furthermore, my Wife and I were put into a room that was an adjoining room. We were questioning why they would do this since it was just us two. I'm sure there are concierge rooms that are not adjoining. The family right next door had a sick child that was screaming and crying all night. We felt badly but Chris, knowing it was just us two, should have requested a non adjoining room.
We also had a room credit issue that we had to take care of ourselves. We sent a message to Chris and didn't hear back until the following day. Lastly, Chris did not call us or email us after the trip to see how,everything was. Terrible, terrible, customer service.
This was our first time using a travel agent and quite frankly, it was not worth it in this case. We may try again with another agent in the future.

Christine L.

Just had clients visit with me today who just returned from a recent Princess Alaska 10 Day Cruise Tour.
Their note of appreciation is worth sharing.
“Our trip to Alaska was amazing, awe-inspiring and more adjectives than I can come up with!
Everything we were worried about never happened as you said it wouldn’t. Weather was perfect the entire trip!
Accommodations were perfect. Service was unbelievable!
This was because of you!
You did an outstanding job. Thank you so much! We will see you again!”

Steph G.

MJ is a star! She has been so fantastic helping us to make our dream destination wedding a reality. She has an incredible knowledge of all the Sandals Resorts and after our first meeting with her we knew everything was going to be amazing.

MJ is extremely detail oriented and makes the entire process of planning so enjoyable. She guided us from passport to airport with a smile the whole way. She truely made us feel we were her #1 priority even though she had many clients.

MJ managed the bookings for over half of our wedding guestd and everyone was so impressed with her services! She even booked family we have in multiple states without a single glitch. We are so thankful for all she did to make our special day happen!

Dominique R.

If you need to book a vacation Mary June is the way to go. Not only will she make the whole booking a flight and a room comfortable, she will make it easy. Very knowledgeable on covid policies, island amenities, and the best spots to hit. Using Alpha Voyages Inc is the best way (and the only way for me) to get my long awaited vacation.

Charlotte C.

We have been clients of Alpha Voyages for many years and have always been impressed with the level of quality and professionalism. "MJ" is our travel consultant and she has worked tirelessly to ensure that our experience with Sandals was extraordinary. She goes above and beyond to meet our needs. For example, my husband and I are somewhat limited with our mobility and she makes sure that we have a ground floor suite closest to the beach. MJ's attention to detail is unparalleled! We know that from beginning to end, our trip will be perfection because of her willingness to work on our behalf. When we "Retied the Knot" a few years ago, MJ worked her magic to make it a surprise event. We are forever grateful to have her as our travel consultant. Thank you, MJ and Alpha Voyages!!

Jake M.

We went to Sandals Grande Antigua and really loved every minute of it. MJ really made some awesome recommendations and went the extra mile to make our trip one to remember forever! Would recommend Alpha Voyages again!

Teen P.

MJ was amazing. She made sure everything went smoothly for my son’s destination wedding at Sandals in Montego Bay Jamaica. She made sure they received my dietary restrictions due to allergies. MJ also took the time to go over everything prior to the trip so there were no issues.

DeeZ

I worked with Pat Fletcher from Alpha Voyages on a trip. We had to reschedule due to COVID 19, however I found Pat Fletcher very unresponsive to emails or calls. I was charged for a trip and after no response from my agent, found nothing was reserved, no hotel, no activities, nothing at all!! I did save the trip by reserving everything myself with the hotel and secured my air fare. Now I have the task of trying to get my money back!
I was looking for a good travel agent, to assist with this trip and a few bigger trips I am planning, unfortunately still have not found one. I DO NOT recommend Alpha Voyages Travel Agency!