AC Hotel Madison Downtown - Madison, Wisconsin

AC Hotel Madison Downtown

Ubicado en el corazón de la ciudad de Madison, el AC Hotel Madison Downtown es un alojamiento de lujo que ofrece habitaciones cómodas y un servicio excepcional. Con una ubicación estratégica, este hotel es ideal para viajeros que desean sentirse en el centro de la acción.

La dirección del hotel es One N Webster St, Madison, WI 53703, lo que lo hace fácilmente accesible en coche, en autobús o a pie.

Para contactar al hotel, puede llamar al 82861337 o visitar su sitio web en marriott.com

Especialidades

El hotel ofrece Hotel y Meeting planning service.

Otros puntos de interés

Este hotel es LGBTQ+ friendly, lo que lo hace un lugar acogedor para viajeros de todas las identidades.

En

👍 Reviews of AC Hotel Madison Downtown

Chizuko P.

My husband and I have been Marriott members for over 20 years and actually own two Marriott timeshares. I think this is the first time I have been disappointed with the treatment by a staff member. I booked a King room (non accessible room) for three nights at the AC Hotel-Madison using 104,000 points. I checked in, got to my room, and it’s an accessible room. I walked back down to speak to the woman who checked me in and indicated to her that I was given an accessible room by mistake because I did not reserve that type of room. She said to me that I booked a general King room which could be any type of room, including accessible, hearing impaired, etc. and that’s the only room available and that they are fully booked. I went on their website to see if I could book a room for that evening/my three nights stay and there were rooms available. She said that the website was wrong and kept repeating that they were sold out and that’s the only room available to me even though that’s not the room I booked. She said that a regular King room means accessible as well. If that is the case, why were there options for me to choose a regular king, accessible or hearing impaired room? And I had chose the regular king room. Perhaps I was using points so they were saving the regular king rooms for the cash paying customers. The woman helping me was slightly curt and uninterested in helping me at all. I would not stay there again and not recommend to my friends or family when they visit their kids at UW. It’s a shame because the location is great and the view from the 10th floor restaurant of the Capitol is phenomenal. One more thing. To the woman’s defense, after my complaining, she did give me a few complimentary breakfast coupons.

Lori H.

1/5

Would not stay again. Sheets were not clean in the room upon checkin. Had hair and stains in the bed and it was clearly slept in. Had to call twice to get them changed. When housekeeping came they didn’t bring pillow cases or a top sheet so I had to ask her to go back to get a full bedding change. She was super nice about it though. Room was super hot and smelled like cigarettes. Curtains would not shut all the way and the room was super hot. The young woman at the front desk was snippy when I requested assistance both times that I called and when I finally went down to speak to her. I had already booked a suite which is their best room so it’s not like I was looking for an upgrade. She sent the engineer up to check the AC and he reeked like cigarettes and was extremely rude as well. Don’t waste your money.

Steve R.

5/5

One of the coolest and most fun hotels I have ever stayed at. Super friendly and helpful staff. The rooms were incredible. Great views. Amazing showers in the rooms. Comfortable bed and pillows. Lots of power outlets and USB ports. Refrigerator. Big TV! Delicious breakfasts! Easy to use valet parking. (All done with text messages). Outside balcony on the ninth floor. Thorough housekeeping. And very trendy!
I wish I could give it more than 5 stars! Highly recommended!

Martin

4/5

I’ve stayed in multiple hotels in Madison, and this one likely has the best design. It’s in a great location near the Capitol. While it’s a bit pricier, it doesn’t feel overly expensive. We also had a cocktail evening for a conference at the rooftop bar—a stunning, albeit relatively small, venue.

Michael P.

5/5

What a great place to stay. Room was great with awesome view of the capital. Even on a Saturday night the room was noticeably quieter than many other hotels we have stayed at. We will definitely return!

Michael K.

3/5

AC is a nice hotel in downtown Madison. I've generally enjoyed my stays there when I have the opportunity to do so. I had a nice room looking out over Lake Mendota.
What they got right: I do mobile check in and always request an extra blanket and extra soap. Most of the time I end up having to go to the front desk to request the blanket because no one looked at the mobile request. AC Hotel had the blanket and soap in my room when I arrived. Kudos to the staff for that. They also immediately recognized my titanium status with two $10 vouchers for food/drinks.
What they got wrong: Couldn't do a room charge for dinner or breakfast at the on-site restaurant. Was told on Monday night that they're changing computer systems. Was told Tuesday morning this has been going on for two months! Terribly annoying, especially when one has to go back to one's room to get a wallet and go back up to pay. At checkout the desk clerk was totally unresponsive to my complaint. He said something like, "oh yeah." Hotel management needs to step up their game and get this fixed since guests lose out on points when they can't make room charges for food and beverages.

Brian M.

3/5

Service is not a strong suit, checking in, there was no explanation where anything is. The restaurant is on the top floor. Busy for dinner.
Don't waste your $15 on the horrible breakfast experience, there are lots of little restaurants close by
Valet is quick, but you have to pay for your entire stay on the first day, so keep that in mind

James K.

4/5

Very nice hotel. Valet and the hotel are separate, which was an issue when requesting my vehicle. I never received the text I was told I would receive. I had to call down instead of texting. I was told on multiple occasions I would receive a text from the valet service. I never did. On the day of my departure, I called down once again (20 minutes early) and I still waited 21 minutes for my vehicle. When I spoke with the front desk all they said was, "there is only 1 person working valet"! There are several ways to resolve this.