AAA Los Angeles Insurance and Member Services - Los Angeles, California

Renee M.

So they don't let you take the permit test at this location. I was very disappointed finding this out! I am so angry that I came all the way to this location to be turned away like that! I have anxiety and it took a lot of courage for me to come take my permit test. I was told I needed to make an appointment at the DMV where it's loud and noisy, where my anxiety acts up! Thanks for nothing!

Sharon S.

Waited for a while. The employees are on lunch, it doesn't make sense. At least have someone that can help customers out, even if one or two. Not three and four. Bad service. The. employees not so pleasant 😔

Artyom M.

Good location with a lot of parking. Only thing is that they do not accept Debit. You can get your car registration renewed here if you're a member without extra fees. Get insurance or if you want make travel arrangements.

Elizabeth W.

Awful. They are just as bad as the insurance companies they use. Yvonne was rude, unhelpful and hateful. Never again will this company get any of our money. I would suggest looking elsewhere for any service supposedly offered by AAA.

Des

Pick and choose who you be lenient with. My friend used their triple a to help me cause I was stranded. The Hispanic man who showed up instantly had an attitude after seeing I was black and was very by the book even thought I can prove I have used this same service in the same area with leniency. I waited 40 minutes to not be helped and I will be filing a discriminatory lawsuit. Yall can’t make people be there sometimes and not other times. My friend was on FaceTime with a clear visible id and he would not allow it and when I said she can come he said we would have to reschedule another visit because it’s “busy”.. very very horrible and discriminatory service in a black neighborhood!

Esteem

My brother who's in another state was on my aunt's roadside service account that she had to pay $125 because my brother allegedly went over the limit of four assistance per year is what we was told but not only that they canceled her car insurance saying that she can't have a outer state driver on her roadside service and this phone caller from AAA this morning also said that if she want her car insurance to be reinstated she would have to pay $500 that she doesnt have cause she's on a fixed income so we went down there and the clerk said that they repeatedly sent her letters through the postal service but no such letter never came my aunt been paying her car insurance on time since 2013 and didn't even notified that her car insurance was cancelled until this morning and in office clerk told her she has to wait for them to make a decision if she'll get her insurance reinstated this is how they treated my elderly aunt and gave her a check for $48 saying they owed her after paying her car insurance since 2013 never missing a payment.

Elaine O.

I canceled my auto policy and they wrote me a check that BOUNCED. Don't deal with this company. They won't let you cancel. It's a FELONY to bounce a check. They used to be good, but not anymore.

Blue D.

On my most recent visit to this Figueroa St location, I had the pleasure of being helped by Guillermo, who absolutely went above and beyond. He should get a bonus!

I got there only 20 min before closing, due to a string of unlikely and unhelpful events, and was totally stressed out. It was the last day to renew my DMV registration before incurring late fees, and I’d just learned that I couldn’t get my smog check due to my car’s data chip being wiped clean after a part upgrade. On top of it all, I was told I needed cash to pay for the registration! I was a mess.

Guillermo, with expertise and efficiency, guided me through the process - sent me to a BofA next door for the cash, while he walked my AAA membership renewal request to a sales desk so they’d be ready for me - which gave me enough time to get back to his section to pay the registration before they closed for the day.

Then as they were closing, he took extra time to prepare a form for me to show police in the event I got pulled over before getting my tags.

Whether you like a business or not always depends on who you interact with as the face of that business.

Everyone I dealt with had a genuine smile and a great attitude. Real pros offering fast and professional service here.
And I will sure never forget Guillermo’s kindness, patience, and extra effort.

I will definitely return to this location.