Best Western Plus Chena River Lodge - Fairbanks, Alaska

Linda A.

The room was larger than I expected, and the bed was comfortable. However, when I first entered the room, there was an odor to it. The thermostat wasn't working but the window that was able to open made it bearable because it got too warm at times. Having a microwave and small frig was a huge plus! All in all a great experience. I would stay there again.

Aitana B.

Eight years ago, I was still happily carrying out my world travel plan. Alaska was a place I had longed to visit, so I couldn't miss it. I arrived at the Arctic House and saw elks. I saw the diamond-like night sky in the coldest and purest night, and witnessed the northern lights at two o'clock in the morning. I felt that my life was worth it.

I met a taxi driver whose name (I still remembered) Taby helped me to find my hotel in the thick snow ❄️

A local guy invited me to have Alaska crab dinner, and I did not get raped or killed. He also took me to Ice Sculpture Exhibition, I played the ice rainbow slide. 🛝

There are kind people, who keep you be confident with human being. I really appreciated。

A Snow White pure land. Something special experience for sure. Oh, and drinking in the ice cave bar.

Please consider your flight to choose hotel, I arrived 3 hours earlier than checking time. Ended waiting in the lobby.

Alex S.

MESSY and NOT MINDFUL.

The room was fine. There was a mess in the lobby, half of the space was cluttered.
In the morning we came to the breakfast area to find out that there is no breakfast service that day, front desk lady said “the breakfast girl didn’t show up today”, we kindly expressed our disappointment. We saw that the breakfast area had some fruits and yogurts, but front desk lady gave 0 efforts to offer anything. Eventually we got a complimentary bag of chips for 2 of us and we again kindly asked for another one.

The heater was out of order, not completely tho, was giving some little heat.

I appreciate that we could leave out bags for a few hours after the check out.

Benjamin P.

I stay here often and it is just okay. The rooms have always been clean for me and the continental breakfast is very good. The wifi is kind of weak and the customer service is very hit or miss. The last time I went, one of the front desk members (night shift) was too lazy to help me when I was locked out of my room. She kept insisting that I was using my key card wrong, only to finally walk up to my room and realize the key reader was dead. Another time, I checked in and the front desk person had an attitude problem for no reason. So just keep that in mind when you book here.

Kriso K.

Very disappointing. We have stayed in this property often, this experience was our worst. Rude service at check in counter. Toilet seat broken, paint peeling, tiles missing in bathroom, aircon not working, carpets not vaccumed. Property is overrun with “questionable charactered people” who have minimal respect… from littering, weed smoking, mass food/coffee collection from breakfast, whom all seem to know each other and have group loud gatherings. This property should not be considered for traveling international families and Best Western should remove their name. Later found out this hotel is used via TCC housing, not sure what this means but really is irrelevant as common courtesy should prevail. Best thing about property is Bernie from breakfast, he was always welcoming, friendly and happy. Thankyou Bernie!

Daniel P.

This location is very convenient to the airport but I'm not sure what was going on but some major upgrades I guess. Walked into the main office to staked mattresses and boxes. Bed was comfy but sort of a wierd smell in the room.

Joseph P. L.

We found our experience very terrible last night when we stood in there. It was very noisy all night long and when we entered the hotel entrance, there were people outside smoking and the smoke cause one of my family members to be sick I am. I informed the customer service agent when we checked out of these experiences we received and asked to talk to a manager. I just got done talking to a person who would not identify herself and she said she was a manager, and she was totally unprofessional and threatened me to not come back. I was shocked because I stay at multiple best Western hotels and I’ve never seen this type of unprofessional customer service. I will inform the Better Business Bureau in Anchorage, Alaska of this unprofessional behavior and also I will inform the US military have no one go there this reason my fellow service members and families do not go to this hotel never again

Escape612437

The lodge was clean. But, nothing worse than coming back to the hotel after dinner and a long day to find really bad bad television with no option to hook up your own media. No movies, only food network, reality shows, sitcoms or cartoons. The coffee machine was broken 50% of the time. Breakfast was AWFUL although Bernie in the breakfast area bent over backwards to try to make things better. I would choose better next time.