Twin Scoops - Oconomowoc, Wisconsin

Angel T.

Me and my friend went in there after the homecoming parade, and it was packed. It took around 30 minutes for two drinks, me and my friend both got a simple brown sugar boba. Their drink was bitter and the tapioca didn't taste like it should, along with it having the texture of jello. Mine was incredibly sweet and the tapioca also had the texture of jello and tasted like nothing because if the overwhelming sweetness, and didn't taste like tea. I can see chunks at the bottom of my drink. Very disappointed.

Bailey

The shop itself is super cute, and I loved the decorations. Service was not ideal though. My partner wanted a strawberry-banana smoothie, the individual at the register said they didn’t carry it. When we pointed it out on the menu he went into the refrigerator and pulled out what I assume was the smoothie mix, and tells us it’s gone bad. But instead of throwing it away, they put it back where it came from.

We didn’t want to make a big deal out of it so we just ordered something different. The cashier was visibly annoyed and took down the order, so we sat down to wait. While waiting, more customers came in and the person taking orders was rude to them as well. It was just really awkward to experience.

Our drinks overall weren’t that good. I got the matcha milk tea, the tapioca was flavorless and the drink itself tasted almost sour. I’m a huge matcha fan and this was just not it.

Overall, I’m really disappointed. I wanted to enjoy this shop because the majority of reviews were good, but I guess my experience was different. May try it again in the future and hope for a better outcome.

Todd

Great little downtown business!

Great service and a lot of fun options for ice cream and boba tea!

Anne K.

Twin Scoops is my “cheers” in the neighborhood where everyone knows my name, and even my favorite drink - lavender with non diary and boba. Shane, Wayne and Darcie run this family business with such care and love. The bubble tea is great and reminds me of my time in Taiwan! When the twins are there it is so joyful. Love you twin scoops, keep up the great work!

Sawyer

We went in and ordered four drinks. There was a group of two before us and three after us so it was a bit busy. We waited about 10-15 minutes for our drinks, not unexpected at all. I tried my drink and It tasted pretty bad (I ordered a mango milk tea with brown sugar boba) and you could see floating powder in the drink. We went back in and there was a kind woman working behind the counter, who was very nice and said she would make a new drink. The male worker then came over and grabbed the drink and took a drink out of the straw that I had been using. He walked away but we heard him say “tastes fine to me” We we so shocked that he would drink out of a beverage that had been tasted by me I didn’t even know what to say. So gross. The female working looked just as shocked as we did. She was so kind and very helpful. The drinks were fine but nothing special and I can’t imagine going back to be greeted by that same employee.

Jim R.

Went In for bubble tea, it was below average tasting.
The employees were very young with little or no customer skills.
They weren't rude or anything, just not personable, no smiles no friendly hello just "what can I get you".
It will be tough to get me to go back.
My suggestion to ownership, more training training training.

J F.

It's great to have a bubble tea shop in town, and it is so supportive of and connected with the community! They have a lot of flavors I don't often see, and I highly recommend the red bean milk tea with yogurt.

Karisa P.

I love Twin Scoops! Not only do they have a great selection of fun drinks and ice cream, but they're always expanding what they offer. I also love the chalkboard and rainbows. If you're a boba lover, this place is definitely a must!! If you're not, this is your chance to give it a try. My favorite is the lavender milk tea with tapioca pearls.