Holiday Inn Express & Suites Delafield by IHG - Delafield, Wisconsin

Robert C.

The Holiday Inn Express in Delafield, Wisconsin, is exactly what you’d hope for from the brand. The rooms were spotless and well-maintained, and the breakfast was delicious with plenty of choices that were kept fresh and organized. The night auditor was exceptionally friendly, courteous, and kind, which added a welcoming touch to my stay. While the location is convenient, I recommend requesting a room away from the highway to minimize noise. Overall, the service was excellent, and the property truly represents the Holiday Inn Express brand at its best. I’d highly recommend this hotel.

Critic G.

We have stayed at this hotel in the past and will continue to do so. Very clean and comfy, staff is friendly. Pool is a little on the cool side for m, but the hot tub was great. Hotel breakfasts are not the best, but this one is better than the rest. It was actually pretty darn good with lots of variety!

Panda

Overall, this is a great place to stay. Very nice rooms, comfortable beds. We arrived to check in around 9:30pm. There were no exterior building lights on or parking lot lights. It was just a little weird. But truly, very comfortable, clean and nice place to stay.

Tracy

Employees are friendly & accommodating. Everything is clean & cheery. The beds are very comfortable for a good night’s rest. And absolutely enjoy the jacuzzi & pool, a bonus! Love the lobby’s decor !
Can’t beat the location because everything you possibly need is in walking distance. What more could you ask for.

Business T. 2.

I had a very good experience with this hotel. The staff were very friendly and helpful, the rooms clean and comfortable. The lobby is a great place to hang out with colleagues after a day of conferences and catch up by the fireplace! Breakfast was good with lots of choices to choose from; hot items, cold items and they also had handle bags to grab some items designed to go. This hotel was conveniently located close to shopping and dining as well as right off the highway.

Printerman

The front desk staff are always friendly and welcoming when we arrive. The hotel is clean and furnishings are tasteful and in good shape. Quiet with comfortable beds. Adequate breakfast area and food looked and tasted good. We like the location next to Applebees for late night 1/2 price appetizers.

Francisco

Friendly staff, great location and breakfast at a great price. Highly recommended.
Very Clean Hotel. When my wife arrives to every hotel, she starts to search for problems with cleanliness. She usually always finds something. At this hotel she did not find a single issue! Compliments to the Cleaning Crew!

Rob C.

I am deeply distraught by my recent experience at the Holiday Inn Express. I am an elite member who stays at your properties frequently and had an excellent stay here just a few days ago. However, tonight’s experience was shocking and unacceptable. Upon arrival, the desk attendant, who was wearing a mask (despite their ineffectiveness), informed me that with only three cars in the parking lot, the only room available was on the highway side—despite my request for a quieter room. When I asked for a manager or supervisor, he claimed none were available and that I could speak to someone in the morning.

When I expressed my dissatisfaction and asked to check out so I could go to another hotel, the attendant bizarrely stated that he felt “uncomfortable” around me. Let me be clear: I was calm and not in any way aggressive, which the security cameras will confirm. His reaction was completely unprofessional, and I’m concerned that this individual may have personal issues or be under the influence of something. He even suggested calling someone, which was baffling and unnecessary given the situation.

I find it odd that with only three cars in the lot and no other lights on, there were supposedly no alternate rooms available. This raises serious questions about how the property is being managed. I am left wondering if this encounter was politically or personally motivated, as it seemed discriminatory.

Ultimately, I had to leave and drive to a Marriott, which is frustrating and inconvenient. I had colleagues staying here as well, but I will be recommending they switch hotels. I urge the manager to review this situation, contact me directly, and address the behavior of the front desk attendant. This is not the standard of service I expect from Holiday Inn Express, and it’s especially disappointing given how much I’ve enjoyed my previous stays.