Postcard Cabins Shenandoah North - Basye, Virginia

Rechelyn D.

Disappointed by Lack of Privacy and Support – Not Toddler-Friendly

We were excited for a peaceful getaway at Postcard Cabins in Shenandoah North, but unfortunately, our experience did not meet expectations. Upon settling in at night, we discovered that the window blinds in our cabin were broken and couldn’t be fully closed. This was a major concern for us, especially with a baby, as it directly impacted our privacy and comfort.

I contacted management about the issue, but was told that no staff were available to assist since they had already left for the day. While I understand there may be limited staff hours, we were disappointed that no solution was offered for what felt like a basic and urgent concern. Thankfully, my husband managed to find a temporary fix so we could feel somewhat secure during our stay.

Additionally, the cabin setup and lack of prompt support made it clear that this accommodation is not toddler-friendly. Families with small children might want to consider this before booking.

We had hoped for a relaxing, well-supported experience, but unfortunately, this stay left us feeling frustrated. We hope management takes this feedback seriously and makes improvements for future guests.

Ashli N.

Had a really nice and relaxing 2 day stay! Cabins were clean, easy to get to, and easy to identify which cabin was yours. Stocked with all necessities. Firewood for purchase was easily accessible in a box outside the cabin. Access to a trail on the property site, so no need to drive anywhere! I picked this location over the other Shenandoah for the WiFi which was a plus so I could work and watch movies still. Very nice and looking forward to visiting again!

DangleDuck

We had an absolutely wonderful experience. The cabin was very clean and stocked, with a cute handwritten note to welcome us by Ollie (Thanks, you're the best!). We arrived during a bad snow storm and our vehicle wasn't very capable. We struggled to get to our cabin due to this, but made it eventually! One of the team members named Billy came out soon after to check on everybody and see if there was any supplies we needed (as we were snowed in). He was very very friendly and reassuring that the snow would be cleared quickly. He certainly delivered on his word and made quick work of any slippery road conditions! He was very helpful to answer any questions or concerns I had. I will definitely be telling all of my friends and coworkers about this wonderful experience for a fair price! Thanks to everyone on the team who made this so enjoyable!

Mary N.

I recently took advantage of the Postcard Cabin's Holiday offers and decided to do a mini holiday getaway at the Shenandoah North's location. At first I was a little weary about making a reservation due to seeing recent unfavorable reviews but I'm glad the reviews didn't deter me because I had a wonderful stay. The cabin was cute and cozy. It was clean and provided everything you would need for a short stay. I forgot my dog's food and water bowls and was pleasantly surprised the cabin provided it and they even had a nice treat for my dog. The only thing you'll need to bring is food you would like to prepare. If you forget anything there's a store called Community Store that is very close to the cabins. My favorite thing of course was waking up to the view of nature each morning. It was beautiful and picturesque. I also liked that the cabins were walking distance to a hike. There was also another trail that was a few minutes drive from the cabin that was about 2.5 miles around the lake. Not to far away there are a few wineries that are dog-friendly where you can bring them inside: Cave Ridge Winery and Wolf Gap Winery. That was important since we were going in the middle of the winter. I was traveling solo and felt very safe. Postcard Cabins made our Christmas very special and memorable.

Wed K.

I am deeply disappointed with our recent stay at the North Shenandoah location. Unfortunately, our experience was far from the restful and relaxing escape that Postcard Cabins promises.Our trip was severely disrupted by RATS IN THE CABIN which completely negated any sense of comfort or peace. Despite following the guidelines to keep the trash inside overnight, starting from 1 a.m. to 6 a.m a disturbing noises as a rat rummaged under the sink and attempted to access the trash can. I even had to message 24 hour customer service at 4 a.m. because the situation became unbearable. To make matters worse, there were constant scratching sounds between the walls,(not from outside) adding to the stress. We were unable to sleep at all, leaving us exhausted and unwell the following day.

The morning revealed numerous rat droppings in the cabin, further highlighting serious concerns about the cleanliness and hygiene of the accommodations. Rats are known carriers of harmful diseases, and this left us feeling unsafe and uncomfortable throughout our stay.

While customer service offered a $25 credit for a future stay, I cannot see myself returning after this experience. I kindly asked decline the offer.

This incident has been incredibly disappointing, especially given the premium price and strong reputation of Postcard Cabins. It is unacceptable for a company offering meaningful moments of connection and relaxation to overlook such basic aspects of guest safety and cleanliness.

I hope this review emphasizes the seriousness of the issue and encourages action to prevent similar incidents in the future.

Crystal C.

Super cozy and romantic. Facilities were renovated and nice. Beautiful large window for great views. Private and quiet. Campfire was nice for smores/cooking. Has 2 seats. Great for 2 ppl, cramped with more. Asked for more towels and provided right away. Offers trash pickup if needed. Great for a weekend getaway for Bryce Resort. Not much else in the area to do. Not many restaurants. Small cooking area. Small fridge- hard to store more than 2 days worth of food. Great that they had cooking utensils but the pot and pan needs to be replaced. Needs more ventilation for cooking/bathroom. AC/Heat works really well. Comfy bed and pillow. Overall it was very clean. Outer screen door of Rae was broken. Did not close all the way. Can see how bugs would get in during warmer months. Hope it stays nice!

Justine C.

Always a great place to relax, drink coffee, read a book and unwind. This place truly is home away from home and has everything you need. Large beautiful window facing the trees. Highly recommend if you want some peace and quiet. Thank you again for a lovely time.

Marjorie F.

I've recommended it before starting out, just because the idea in itself inspired peace and gratitude.
The experience allowed me to getaway with my husband and be happy in each others' presence without interference from the urban life and technology. The cabin was super cozy and we kept bumping into each other, but it was funny and adorable. The view is gorgeous and the windows are clean, the cabin is clean and prepped for your convenience and comfort.
I would not recommend getting the fire starter kit ($25) as there is a campfire kit ready for use ($9 per log bundle?) anyway when you get to your cabin.