Country Inn & Suites by Radisson, Germantown, WI - Germantown, WI

Passenger316582

Very unsatisfied with our stay & feel we paid too much for everything we experienced. Toilet was not flushing properly & overflowed & had to get a plunger at 4:30 am. Both treadmills were not working. Pool was closed. TV hard to operate. No clock. One bed comforter looked lumpy and messy. Breakfast bacon was ridiculously thin & fell apart. Positive feedback is that staff was very nice.

Courtney C.

BED BUGS!!!! I stayed at this hotel for a wedding and when I say it was the worst stay I’ve ever experienced, I truly mean it. The second I walked in my room I was floored. There was hair in the beds, hair all over the bathroom, dead bugs in the bathroom, dirty sheets and pillow cases, and more. I have stayed in many hotels and have never seen something like this. I went to the front desk and they sent the cleaning staff to come take care of this. After the cleaning staff left I was still unsatisfied with the cleanliness of the room so I went to a store and purchased my own cleaning products to clean the room. Later that evening, at 1am, my sister who was with me, woke up with bites all over her and found a BED BUG crawling in her shirt. She had multiple large lumps and bites all over her face and neck. We killed the bug and left it on the bathroom towel to show staff that morning. The manager seemed to not believe me even with the proof of my sisters face and the bug literally on the towel. Only then did they proceed to change my room. If I weren’t in this town/state for a wedding I would have left the moment I saw the room. I would never recommend this hotel to anyone. It was so unacceptable. DO NOT STAY HERE. Read the reviews and believe them.

Heather E.

Only good thing was the price. The room smelled musty and a weird stench of tuna when I arrived.
Mold along the tub caulked area. Hallways need to be vacuumed and a layer of dust on the tables in the hallways.
Staff never spoke, no hi’s when you come in just sat in a room talking to each other.
Breakfast seemed lacking as I’ve been to other country inn’s and there is more selection.
Get what you pay for a place to sleep.

Colsen

First thing I do with any hotel is check for bed bugs. I did a sweep and didn't find anything. I go to leave in the morning and while I'm in the bathroom and getting ready I notice a bed bug on the wall. I smush it and flush it down the toilet. As I'm taking a deeper look at the bathroom up on the ceiling it looks like more bed bugs have been smashed before. I bring attention to this up to the front desk attendant with pictures and ask for a refund. She sorta blows me off like it's not a big deal and says they'll need to do an investigation. This place clearly has an infestation and to pretend that you don't is wild. I will not come back. Also, make sure to bring quarters for laundry if you'll need to do laundry because there isn't anywhere to get them for the laundry. The only thing nice about the hotel is the front desk lady that works mid shift with brown hair. She was very accommodating during my last stay.

Update 02/07/2025
My claim was denied and they claim they don't have a bed bug issue even though my post and the post below mine from a month ago clearly show bed bugs. It's wild to me that a company would blatantly deny that they have a bed bug issue even though there's clear signs. I have contacted several agencies regarding this issue and will update this review.

Eric V.

Had high hopes for this stay to celebrate a birthday. Conveniently located to restaurants and stores but safely was overall the deciding factor. All night the guests in next room were loud and roaming halls talking loudly till at 4am when they decided to have a fistfight in hall over stolen drugs and throwing each other into the walls causing damage. Cops were called and still was yelling while cops were trying to take individuals away. Addressed issues with front desk personnel and was not even offered any sort of apology or compensation for inconvenience. Will not ever stay there again and have no intention of ever recommending to anyone due to poor customer service to save the reputation of hotel

J F.

Employees were great! Was originally booked for one night however plans changed and we were going to add additional nights after getting settled in our room. Well that didn’t happen, as we stepped off the elevator all you could smell was marijuana(very strong) even the room was bad.( we had windows open and even tried spray to make it tolerable. Checked out at 5:15 a.m. because we couldn’t stand the smell any longer. Definitely not worth the money.

dorothy S.

Beautiful hotel, very large, spacious rooms with a small "living room" plus the bedroom. No door to separate the two, but very roomy. We didn't check out the pool. The free hot breakfast is a definite plus! I wish hotels would invest in king sized pillows for king beds.

Dan P.

Staff was very nice. Pool was cold. Our bathroom fan didn't work, and we had no shower curtain . Lights at the driveway were burned out. Not much signage to find the hotel.